Management Review and Understanding Key Performance Indicators (KPI) and Key Results Area (KRA) Incorporating Performance Appraisal System

16-17 Oct, 2017, Kuala Lumpur

FOCUSING ON
  • Introduction to Performance Measurement, KRA and KPI
  • How Are KRA, KPI, Behaviors And Incentives Linked Together With The Job Description?
  • The Reasons for Setting KPI
  • Right & Wrong Types of KPI
  • Parkinson Principle and Goal or Target Setting
  • System Concept & Review System
  • Understanding Performance Appraisal (PA) System, With JD Perspectives
  • How to Systemize the PA Properly
  • Summary and Workshop:
WHAT YOUR COLLEAGUES ARE SAYING ABOUT THE COURSE...
  • “I benefitted very well. Absolutely informative and met the expectation.”
    Rajeswari Ramahnujam Somu, COO, Tech Terrain College
  • “The best thing about the course is the way it was presented. It has increased my knowledge and awareness of the subject.”
    Ir. Haji Abdul Rahman bin Mohamad Said, Senior Manager, Planning, Syarikat Air Melaka Bhd.
  • “This course can be used as a better guide and indicator in preparing staff performance reports. The examples given were very clear & easy to understand.”
    Engku Aznita binti Engku Hamzah, Senior Associate, SME Bank Malaysia Bhd.
  • “I have obtained more knowledge & experience in KPI now. The course was an eye opener, also met new people and was able to share different experiences.”
    Zainal Abidin bin Ab Rahman, Business Development Manager, Syarikat Air Melaka Bhd.
  • “Better understanding of KRAs & KPIs, the differences and cleared my previous misconceptions."
    Radziah binti Mahmud Muhaidin, HR Manager, Hospital Pakar An-nur Hasanah Sdn Bhd.
OBJECTIVE

The performance of organizations is among the top agendas in any management, and quite rightly so. Many organizations however are measuring the “wrong square peg in a round hole”, as demonstrated by them being like busy bees without collecting any honey.

 

And since you cannot hope to manage what you cannot measure properly, it is no wonder many are not performing up to expectations. You may end up praising the bad and reprimanding the good.

 

This course aims to gel the understanding of KPI and incorporate into the performance appraisal system, making the latter fair, objective, and transparent.

WHO SHOULD ATTEND?

CEOs, COOs, General Managers, Directors, Heads of Department, Managers, Business Development Managers, HR Managers, Executives, Supervisors and anyone who has staff reporting to him/her.

METHODOLOGY

The Active Learning Activities May Include:

  • Hands-on exercises
  • Group discussions
  • Case studies
  • Workshops
  • Commentary on other companies / industries
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Defining KPI and its relevance to your areas of responsibility.
  2. Setting expectations and working together to improve performance.
  3. Assessing and reviewing performance strengths and weaknesses.
  4. Enhancing awareness of obstacles to success and taking actions to overcome them.
  5. Contributing to organizational objectives.
  6. Conducting performance appraisal fairly, objectively, transparently and without favoritism
DAY 1
9:00 INTRODUCTION TO PERFORMANCE MEASUREMENT, KRA AND KPI
  • What are KRA and KPI?
10:45 HOW ARE KRA/KPI, BEHAVIOURS AND INCENTIVES LINKED TOGETHER WITH THE JOB DESCRIPTION?
 
11.45 THE REASONS FOR SETTING KPI
 
1:00 Lunch

2:00

RIGHT & WRONG TYPES OF KPI

  • How to Set the Correct KPI Incorporating Industry and Departmental Perspectives?
3:45 PARKINSON PRINCIPLE AND GOAL OR TARGET SETTING
 
5:00 End of Day 1
DAY 2
9:00 SYSTEM CONCEPT & REVIEW SYSTEM
  • What Is A Management System?
  • Why Should There Be A Review For Performance?
10:45 UNDERSTANDING PERFORMANCE APPRAISAL (PA) SYSTEM, WITH JD PERSPECTIVES
  • Common Problems With PA System: Case Study
  • How to Fix These?
1:00 Lunch

2:00 HOW TO SYSTEMIZE THE PERFORMANCE APPRAISAL PROPERLY
  • Objectivity
  • Fairness
  • Transparency And Favoritism
  • Case For Your Organization, Including Promotion Guideline
3:45 SUMMARY AND WORKSHOP:
  • Set KPI for Respective Areas or Departments,
  • Help to Explain to Subordinates How KPI is Applied to Performance Appraisal System
5:00 End of Course

 

LEARN FROM THE BEST

MR. ANDREW CHEAH started his consulting and training experience in 1991 as a management consultant attached with a US based consultancy firm. He has extensive consulting experience in Indonesia, Thailand and Malaysia, specializing in the areas of performance management, cost reduction, productivity improvement, behavioral change, leadership and training. His clients came from such diverse industries as Electronics & Electrical, Steel Mill, Food Processing, Garment & Knitting, Furniture, Fertilizer, and Yarn/Thread.

 

His last position was the Vice President of Operations before joining the manufacturing fraternity as Head of Departments with multiple responsibilities in the areas of Training, Facility, Industrial Engineering, Productivity, and Safety. Under his leadership, the latter company won the National Productivity Award in 1999, organized by the National Productivity Corporation (now renamed Malaysian Productivity Corporation) and presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.

 

He became the General Manager for an organization listed on the Stock Exchange of Malaysia/Bursa Malaysia before setting up his own management consultancy practice.

 

Andrew currently partners with a number of training providers in Singapore, Dubai, Malaysia and Africa to deliver training courses on numerous topics relating to both technical/ operational/hard and soft skills subjects (see list below). He now actively does his training and consulting jobs in China, Dubai, Singapore and Malaysia, delivering his services in three languages (English, Mandarin, and Malay language).

 

Andrew is also an active contributor to the industry. He has been invited to speak in events such as International Conference on Best Practices which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr. Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

 

Andrew has an MBA degree qualification with the University Of Portsmouth, UK. His experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York), in addition to being a qualified ISO 9000 assessor (QMI/SIRIM).

 

VENUE DETAILS

Parkroyal Kuala Lumpur
Jalan Sultan Ismail, Bukit Bintang,
50250 Kuala Lumpur

Phone :03 2147 0088

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my