Dealing Confidently with Difficult People At Work

28-29 Sep, 2017, Kuala Lumpur

FOCUSING ON
  • Identifying Difficult People
  • Types Of Difficult People
  • Communicating Assertively With Difficult People
  • 3 Types Of Ego And Personalities At Work
  • Managing Conflict Strategies
  • Selling Your Ideas To A Difficult Boss
  • Handling Criticism From Difficult People
  • Creating Harmonious Working Relationship
OBJECTIVE

Find your answers on how to play your role, carry out responsibilities and manage difficult people confidently at work all times.

 

Through this course, participants will gain insight to deal assertively with others according to respective situations. Develop important skills to manage bosses as well as co-workers and how to control your audience by your actions. They will also learn core concepts on difficult human behaviour and communication skill to produce excellent relationship with everyone at work place.

 

This course is designed with practical sessions that make the learning process interesting.

METHODOLOGY

This is a practical course with many hands on activities to allow participants to experience what they learn first. Methodologies used are:

  • Problem analysis
  • Case study
  • Role play
  • Games
  • Group discussion
  • Interactive Lecture
WHO SHOULD ATTEND

Designed For Managers, Executives & Supervisors.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB...
  1. Applying skills learnt immediately at work.Communicating your needs with difficult people more clearly.
  2. Understanding human behaviour from a different perspective.
  3. Learning to manage conflict constructively.
  4. Handling criticism more positively.
  5. Projecting a more positive and professional image at work.
 
DAY 1
9:00 IDENTIFYING DIFFICULT PEOPLE
  • Overview of “Difficult” Scenario At Work
  • How Do You Define Difficult People?
  • Challenges Created By Difficult People
10:45 TYPES OF DIFFICULT PEOPLE
  • Understand Why People Are Difficult?
  • 6 Types of Difficult People
  • Are We Also Difficult People?
1:00 Lunch

2:00 COMMUNICATING ASSERTIVELY WITH DIFFICULT PEOPLE
  • 3 Ways of Communicating Effectively
  • The Right Words To Use
  • Correcting Your Tone of Voice
  • Positive and Negative Body Language at Work
3:45 3 TYPES OF EGO AND PERSONALITIES AT WORK
  • Understanding Your Actual Responsibilities
  • 3 Types of Human Ego
  • The Ideal Personality To Handle Difficult People
5:00 End of Day 1

DAY 2

9:00 MANAGING CONFLICT STRATEGIES
  • Pre-empts By Responding
  • Empathy Vs. Sympathy
  • Managing “Right” or “Wrong” Situations
  • Art of Turning Negativity to Positive Thoughts
10:45 SELLING YOUR IDEAS TO A DIFFICULT BOSS
  • Different Levels of Listening
  • The Best Way to Listen
  • Strategies to Sell Your Ideas To Management and Others
1:00 Lunch

2:00 HANDLING CRITICISM FROM DIFFICULT PEOPLE
  • How To Receive Criticisms Positively
  • Techniques to Manage Our Emotions
  • Managing Other People’s Emotion
3:45 CREATING HARMONIOUS WORKING RELATIONSHIP
  • Truth About Office Politics
  • Using Grapevine Strategically
  • Forgiving People Who Are Different From Us
  • Formula For Excellent Interpersonal Relationship
5:00 End of Course


 

LEARN FROM THE BEST

MS. ANANTHY SANKARAN holds a B. Econs. (Business Administration) and Masters Degree in Civilization Studies (M.A.Civilization) from University Malaya. She is also a HRDC (Human Resource Development Council) certified trainer.

 

During her 14 years experience as Corporate Trainer (trained more than 2000 staff from various sector), she has developed vast experience in the full spectrum of all Management Development areas. She also won theprestigious “Best In-house Trainer” award from a top notch Training and Consultancy firm in the country.

 

She has travelled extensively to all parts of the country to conduct various “human behavioural” workshops to enhance peoples’ ability and attitude to perform better at workplace.

 

Her areas of expertise or most popular training workshops are Managing Difficult People At Work, Multitasking Skills, Communication, Leadership, Motivation, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial /Executive/Clerical Development and many other Administrative Skills Enhancement courses.

 

She has marketed, trained, coordinated and developed courses for multinationals and local conglomerates from various sectors such as CIMB, Maybank, Bank Rakyat, Malaysian Institute of Insurance (MII), MAA, Prudential, SME Corp, BP Chemicals, PERODUA, PROTON, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, and many more.

 

Among many government bodies she has conducted successful in–house courses are; Jabatan Perdana Menteri, Jabatan Sumber Manusia, PSMB Bhd, PDRM, LHDN, PERKESO, TNB, MPSA, JPA and Jabatan AkauntanNegara to name a few.

 

She has undertaken successful insurance merger projects such as MNI and Takaful whereby she was part of the “changing mindsets” team, conducted a series of “Managing Change” courses for more than 300 staff of different levels.

 

Some major training projects conducted by Ms. Ananthy includes facilitating 400 Line Leaders from Perodua to enhance their core competency skills, forming positive work culture for more than 200 staff of Naza Kia, Toyota Assembly, Proton and Volvo.

 

Her success story also includes improved Corporate Communication skills for more than 300 staff of Titan Chemicals and part of the Supervisory courses for UNIMAS Sarawak.

 

Her courses are easy to understand as she uses simple, interesting and practical tools as methodologies in all training courses. It focuses on changing peoples’ mindsets to become more productive and proactive at work. All companies have seen positive results and many participants were happy to mention that some key concepts shared during the training sessions were able to change the way they think

 

A firm believer of “Behind Every Successful Organization Is A Well Trained Team of Committed People”, Ananthy conducts highly interactive courses, both in English and Bahasa Malaysia, to ensure productive, economical and personal growth for all participants.

 

VENUE DETAILS

Vistana Kuala Lumpur
9 Jalan Lumut Off Jalan Ipoh
50400 Kuala Lumpur

Phone :03 4042 8000
Fax :03 4041 1400

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my