Making a Difference with Better English at Work

18-19 Sep, 2017, Kuala Lumpur

FOCUSING ON
  • Significance Of Better English At Work
  • Identifying And Overcoming Common Mistakes
  • Important Functional Grammar
  • Vocabulary & Spelling
  • Right Pronunciation
  • English Office Vocabulary
  • Office Interactions
  • Important English Customer Service Vocabulary
  • Connection With Customers
  • Social Interactions
  • Situational Interactions
  • Presentations In Meetings & Discussions
  • Writing Effective Emails With Better English
  • How To Promote On Facebook
  • How To Promote On Instagram
  • Facebook & Instagram Contest
  • Facebook Groups
  • Measurement & Benchmarking
OVERVIEW

Making a difference with better English!

 

Many people can speak and write English but with poor grammar. Poor grammar can cause misrepresentation, miscommunication and worst of all, misunderstanding.

 

Speaking with poor grammar can create bad impression and affect our professional status.

 

Customers will have no respect for us if we use lousy English. Some even question our professionalism in dealing with them. Emails with poor grammar will leave behind a bad impression and create misunderstanding.

 

Business organisations view English as an important international communication tool for interaction with different types and levels of people at work and for business.

 

Employees of these organisations should make it compulsory to improve their English proficiency and not to take for granted that the language is not important. Failure to communicate well with better English can affect their companies badly in achieving more business and getting customer loyalty.

WHO SHOULD ATTEND

All Employees with keen interest to speak and write better English for work excellence and career advancement.

METHODOLOGY

Interactive lectures with individual and team activities. Full participation is required.

DAY 1
9:00 SIGNIFICANCE OF BETTER ENGLISH AT WORK
  • Achieving Company’s objectives at a shorter time
  • Easy communication with all levels of people
  • Upholding professionalism at work
10.00 IDENTIFYING AND OVERCOMING COMMON MISTAKES
  • Wrong words used in sentence construction
  • Informal English used in writing
  • Wrong tenses used in different states of happening
  • Not knowing the right pronunciation
  • Spelling of even simple words - too dependent on spelling checkers
11:00 IMPORTANT FUNCTIONAL GRAMMAR
  • Tenses : Present, Past, Perfect & Future
  • Articles: a, an, the
  • Conjunctions: however, therefore, but, and, because, etc.
  • Preposition: in, at, on
  • Verbs
  • Subject and Verb agreement
12:00 VOCABULARY & SPELLING
  • Difference between accede and exceed
  • Is there any difference? : affect and effect
  • Are “buy” and “purchase” of the same meaning?
  • What is the difference - regard and regards?
  • Avoid using repeated words: repeat and not repeat again, gift and not free gift
  • Identifying the right spelling and use : practice, practise, advice, advise, organise, organize
1:00 Lunch

2:00

RIGHT PRONUNCIATION

  • Practice Makes Perfect
  • Impact of Vowels and Consonants
  • Tonality matters in pronunciation
3:00 ENGLISH OFFICE VOCABULARY
  • Use the right vocabulary in the office.
4:00 OFFICE INTERACTIONS
  • Speak confidently with better English in office meetings
  • Learn important phrases and words when talking to staff at work
  • Avoid using repeated words in general office communication
  • Interact without fear using better English in all office discussions
5:00 End of Day 1
DAY 2
9:00 IMPORTANT ENGLISH CUSTOMER SERVICE VOCABULARY
  • Give the “Wow” experience to customers with the right vocabulary
  • 1.00 Lunch

  • 5.00 End of Course
10:45 CONNECTION WITH CUSTOMERS
  • Common phrases in answering enquiries and asking questions
  • Words that impress: could you please, would you , sorry, thank you, please
  • Avoid negative words : I don’t know, No, I cannot promise, Regret, Reject
  • Important phrases when addressing complaints
12:00 SOCIAL INTERACTIONS
  • How to invite others to your functions?
  • What words to use in greeting your friends, colleagues and strangers?
  • Phrases commonly used in making your suggestions
1:00 Lunch

2:00 SITUATIONAL INTERACTIONS
  • Avoiding words that are offensive
  • Using comforting words that show empathy
  • Learning some appropriate common words to use in happy, angry and sad situations
  • Apologising with better English
3:00 PRESENTATIONS IN MEETINGS & DISCUSSIONS
  • Common phrases in opening and closing speeches
  • Winning words that impress audience and attendees
4:00 WRITING EFFECTIVE EMAILS WITH BETTER ENGLISH
  • Dos & Don’ts in writing effective emails
  • The right format for the right audience
  • Simple language to be used in all emails
  • Using right tenses and need to know facts
5:00 End of Course

 

LEARN FROM THE BEST

Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 15 years of experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house courses. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s English courses are very well accepted and have been successfully conducted for in house and public courses for participants from all over Malaysia. There is a popular demand for more of her English courses, especially from those who have attended her trainings before.

 

She is an approved PSMB Trainer with more than 15 years training experience. Besides English grammar courses, she is a popular and seasoned trainer in sales management, customer focus management, people management, presentation & communication skills and debt collection.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially n multinational companies.

 

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

 

“Knowledge is no power but Application is “

 

VENUE DETAILS

Furama Hotel Kuala Lumpur
136, Jalan Changkat Thambi Dollah
55100 Kuala Lumpur

Phone :03 2788 8888

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my