Making a Difference with Better English at Work
18-19 Sep, 2017, Furama Hotel Kuala Lumpur
IPA Training is Registered with
Learn from the Best
Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.
She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.
She has with her no less than 15 years of experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house courses. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.
Carol’s English courses are very well accepted and have been successfully conducted for in house and public courses for participants from all over Malaysia. There is a popular demand for more of her English courses, especially from those who have attended her trainings before.
She is an approved PSMB Trainer with more than 15 years training experience. Besides English grammar courses, she is a popular and seasoned trainer in sales management, customer focus management, people management, presentation & communication skills and debt collection.
Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially n multinational companies.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.
“Knowledge is no power but Application is “
Venue Details
Furama Hotel Kuala Lumpur
136, Jalan Changkat Thambi Dollah,
55100 Kuala Lumpur,
Phone : 03 2788 8888
Contact us
Juliany,
03 2283 6109
juliany@ipa.com.my
Phoebe,
03 2283 6100
phoebe@ipa.com.my
FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my
ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my
| FOCUSING ON |
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| OVERVIEW |
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Making a difference with better English!
Many people can speak and write English but with poor grammar. Poor grammar can cause misrepresentation, miscommunication and worst of all, misunderstanding.
Speaking with poor grammar can create bad impression and affect our professional status.
Customers will have no respect for us if we use lousy English. Some even question our professionalism in dealing with them. Emails with poor grammar will leave behind a bad impression and create misunderstanding.
Business organisations view English as an important international communication tool for interaction with different types and levels of people at work and for business.
Employees of these organisations should make it compulsory to improve their English proficiency and not to take for granted that the language is not important. Failure to communicate well with better English can affect their companies badly in achieving more business and getting customer loyalty. |
| WHO SHOULD ATTEND |
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All Employees with keen interest to speak and write better English for work excellence and career advancement. |
| METHODOLOGY |
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Interactive lectures with individual and team activities. Full participation is required. |
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