Coaching & Mentoring for Supervisors / “Sifoos”

30-31 Oct, 2017, Kuala Lumpur

FOCUSING ON
  • Introduction to Coaching and Mentoring
  • Mindset in Communication
  • Speaking the Customer Language with DISC© Tool
  • The Art of Rapport Building
  • Managing Teams and Organizational Goals
  • Game – XY Games
  • Outcomes on Team Relationships other than Win-Win
  • Scarcity VS Abundance
  • Stages in Teams – Communication
  • Stages in Teams – Collaboration
  • Stages in Teams – Clarity, Commitment and Goal Setting
OBJECTIVE

Using NLP in Coaching and Mentoring.

 

This Neuro Linguistic Programming course is focused on equipping participants with the necessary skills to coach and mentor people at the workplace.

 

Coaches and mentors, fondly referred to as Sifoo in our country, as essential in the development of Human Capital. Coaches and Mentors help to enhance attitude, skills and knowledge of their subordinates in an environment that is within the frame of reference of the coachee or mentee.

 

Having a supervisor with proper coaching and mentoring capabilities help reduce wastage, turnover and tardiness while improving productivity and general working climate to build a loyal and dedicated workforce. This is essential in today’s business world.

 

The course teaches easy to apply, quick fire techniques to build trust, credibility and rapport, as well as effective communication and rapport techniques to help the future sifoos.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Defining Coaching and Mentoring.
  2. Describing the characteristics of a good Coach and Mentor.
  3. Understanding the NLP Communication Model and how it influences our Map of the World.
  4. Applying effective communication skills in Coaching and Mentoring.
  5. Gaining insight and applying DISC© tool profiling tool to build relationship and easier penetration to Coaching and Mentoring Process.
  6. Learning and applying the art of building rapport coachees and mentees.
  7. Defining collaboration in teams and how to engage and promote collaboration.
  8. Being able to have clear and concise group communications to facilitate coaching and mentoring in groups.
WHO SHOULD ATTEND

Supervisors, Managers and Executives who are looking to build and enhance coaching and mentoring skills.

METHODOLOGY

The course is delivered via lectures, videos, songs, discussions, role plays and games to ensure a fully experiential learning.

WHAT YOUR COLLEAGUES ARE SAYING ABOUT COURSES CONDUCTED BY KHAIRUL ANUAR…
  • “Good speaker, well delivered. Good topic & presentation.”
    Zetty Norishah Binti Abdul Razak, Marina Putrajaya Sdn Bhd
  • “Course was conducted in interactive ways to send the point across to participant.”
    Mohd Saifuruddin Othman, Malaysian Ratings Corporation
  • “Very informative & organized.”
    Siti Nur Hasanah Binti Zainul Abidin, Tenaga Nasional Berhad
  • “I learnt a lot on the course subject matter – to be able to apply at my workplace and personal life.”
    Hamidah Binti Rozali, Leaped Services Sdn Bhd
  • “Penyampaian dan isi yang berkesan.”
    Abd Kahar Bin Daud, Institut Semarak Felda (ISEF)
  • “Good sharing experience.”
    Noor Hidayah Binti Yahaya, Tenaga Nasional Berhad
WHAT WILL YOU LEARN IN THIS FULLY EXPERIENTIAL PLAYSHOP?
DAY 1
9:00 INTRODUCTION TO COACHING AND MENTORING
  • Defining Coaching and Mentoring
  • Differences between Coaching, Mentoring, Training and Facilitating
  • Characteristics of a good Coach and Mentor NLP Presuppositions in Coaching and Mentoring
  • Pre-requisites in Coaching and Mentoring
  • Trust, Credibility and Rapport
10:45 MINDSET IN COMMUNICATION
  • 4 types of Human Interaction
  • When Do We Communicate?
  • The Iceberg Model
  • NLP Communication Model
  • Fixed vs Growth Mindset
  • Emotional Bank Account
  • Victors vs Victims
1:00 Lunch

2:00

SPEAKING THE CUSTOMER LANGUAGE WITH DISC© TOOL

  • When Do We Communicate?
  • Communication Model
  • DISC© Profiling
3:45 THE ART OF RAPPORT BUILDING
  • Rapport is Power
  • Mehrabian Model
  • How to Read Non-Verbal Communication
  • 6 Steps to Active Listening
  • Personal Space
  • Rapport Skills
  • Eye Accessing Cues
  • Questioning Skills
  • Chunking Up and Chunking Down
5:00 End of Day 1
DAY 2
9:00 MANAGING TEAMS AND ORGANIZATIONAL GOALS GAME – XY GAMES
  • Reflections and Debrief
  • Win–Win Mentality
10:45 OUTCOMES ON TEAM RELATIONSHIPS OTHER THAN WIN-WIN
  • What are they and what do they represent
12:00 SCARCITY VS ABUNDANCE
  • Characteristics
  • Discussion
  • Reflections
1:00 Lunch

2:00 STAGES IN TEAMS – COMMUNICATION
  • Colorblind Games
  • Debrief
  • Discussion and Reflections
3:45 STAGES IN TEAMS – COLLABORATION
  • Emaze Games
  • Debrief
  • Discussion and Reflections
  STAGES IN TEAMS – CLARITY, COMMITMENT AND GOAL SETTING
  • SMART Goals
  • Goals and Considerations
  • Discussion and Reflections
5:00 End of Course

 

LEARN FROM THE BEST

Khairul Anuar Safiullah has over 17 years’ experience in Banking, specializing in SME & Commercial Banking where he markets banking products, analyses creditworthiness, proposes loans facilities, as well as manage relationships with customers to drive utilization and drive profitability. Khairul is also well experienced in Islamic Banking, and is involved in training of Islamic Banking Products, Training Needs Analysis, Training Content Development and Delivery as well as Product Management. Khairul is also heavily involved in delivering eUsahawan Trainings in collaboration with Malaysian Digital Economic Corporation where he has trained over 1000 participants.

 

His qualifications are as follows:

 

  • Degree in Business Administration with concentration in Management from the University of Memphis, TN, USA
  • Certified NLP Practitioner
  • Certified Time Line Therapy Practitioner
  • Currently pursuing Certified NLP Coaching Certification
  • Certified Trainer under Pembangunan Sumber Manusia Berhad
  • Certificate in Islamic Law from Universiti Islam Antarabangsa Malaysia
  • OMEGA Credit Evaluation and Assessment Skills

 

Khairul is a specialist in Credit Sales and Marketing where he has gained valuable know how in selling skills, managing customer relationships, effective writing and communication skills, handling difficult customers and negotiation skills. These were translated to successful portfolio management to drive profitability and value add to the customer experience.

With an Islamic Bank, Khairul was tasked to grow the Islamic assets in comparison to Total Assets of the Bank utilizing sales force whose KPI did not stress growth on Islamic Assets. He developed an Engagement Unit capable of delivering high impact trainings to develop proper understanding on Islamic Banking Principles via a proper Training Needs Analysis, developed contents and materials for training and delivered the trainings nationwide to enhance acceptance of Islamic Banking Products by the sales force. This required selling to stakeholders to obtain buy in of the programme and providing feedback to Product Management for product enhancement purposes. To further aid acceptance, a proper feedback platform was developed to manage and address queries, issues raised and audit findings.

 

Under the eUsahawan banner, Khairul has trained over 1000 participants nationwide. This has further developed his skills in training delivery as well as managing training events, dealing with respective NGOs, Governmental Special Vehicles and Government appointed bodies in developing an online marketing community capable of generating sustainable income.

 

Khairul is able to conduct trainings in Bahasa Malaysia and English effectively. His key value, driven by passion has enabled delivery of high impact, fun filled, exciting trainings to ensure high take home rates and understanding for the participants.

 

VENUE DETAILS

Furama Hotel Kuala Lumpur
136, Jalan Changkat Thambi Dollah
55100 Kuala Lumpur
- 55100
Phone :(603) 2788 8888
Fax :(603) 2788 8889

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my