Improve Your Confidence & Skills In Speaking & Writing English For Business

23-24 Oct, 2017, Vistana Kuala Lumpur

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Cyril Pagadala has vast real work experience, in local and multinational companies, of more than 18 years in the field of Human Resources Management, Administration and Operations in various industries: banking, manufacturing, hospitality, tourism, and publications. He last held the position of Director of Administration and Human Resources in a group of companies.

 

He has a BA (English) and MA (Human Resource Management). He is a PSMB Approved Trainer in Business English and Business Communication for the PSMB Unemployed Graduate Training Scheme. He is also a PSMB Certified Trainer for Corporate Programmes (PSMB/ TTT 0217)

 

Besides other programmes, in human resource management, general management principles, customer service, he teaches and facilitates English, Business English, Letter & Report Writing, Business Communication, Communicative Business English and Grammar to locals and foreigners for corporate and academic purposes

 

Due to his real hands-on work experience in senior management, he understands the importance and the special needs of organizations in English and business communication on the one hand. On the other hand he also understands the weaknesses, limitations and challenges of employees in this area that lead to a very generous communication gap between management, employee and the CUSTOMER.

 

Cyril bridges this very generous communication gap through interesting hands-on workplace related activities that participants find very practical and relevant; and most of all: easy to understand and do.

 

He has trained organizations such as ASTRO, Tenaga National Berhad (TNB), Hotel Singgahsana, Bosch, Kementerian Rumah dan Kerajaan Tempatan, PERODUA, Proton Sdn Bhd, Bumi Armada Navigation Sdn Bhd, Swedish Motor Assemblies, Visionary Solutions, Majorhub Distributors, Golden Screen Cinemas, GVS Technology, RMG Technology, Aerocom Technology, Jasa Kita Engineering, Mecomb (Malaysia), KJM Aluminum Can Sdn Bhd, Pantai Medivest, Jallcon (M) Sdn Bhd, Edaran Digital System Sdn Bhd, Public Bank, Sime Engineering, etc.

Venue Details

Vistana Kuala Lumpur
9 Jalan Lumut Off Jalan Ipoh, 50400 Kuala Lumpur,
Phone : 03 4042 8000
Fax : 03 4041 1400

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Introduction
  • Simple Present, Past, Future & Continuous Tenses
  • Basic in Writing and Speaking
  • Adding Flavour to English
  • Developing Confidence in Reading, Listening, Speaking, Writing English
  •  Situational Communication: written and spoken
  • Telephone Communication
  • Applying English to Business with Confidence
OBJECTIVE

Speaking and writing good English is essential if we want to convey a message or express ourselves. It is becoming even more important in this global climate, if we want to be understood properly.

 

Building up a foundation in English is important before applying it to a business environment.

 

This course is therefore delivered smoothly step-by-step from a revision of the basics in English to the application of English for general use to develop confidence and then on to specific writing and presentation in a business environment.

 

This fully workshop-based course centres on making participants competent in using the language for basic communication both in speaking and writing in a business environment.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Developing confidence in speaking and writing English generally
  2. Being able to carry out a simple conversation and present reports
  3. Developing confidence in speaking and presenting in public
  4. Writing and presenting business emails, letters, reports and proposals
WHO SHOULD ATTEND
  • Executives
  • Secretaries
  • Administrators
  • Customer Service personnel
METHODOLOGY

Presentations, workshops, discussions, lessons, audio and video presentations, role-plays.

DAY 1
9:00 INTRODUCTION
  • Basic sentence construction & questions
  • Using the singular and plural
  • Asking the 5 ‘W’s’ and 1 ‘H’
10:45 SIMPLE PRESENT, PAST, FUTURE & CONTINUOUS TENSES
  • Using simple present, past and future tenses correctly
  • When and how to use ‘am, is, are’ to denote present situations
  • When and how to use ‘was, were’ with past events
  • When and how to use ‘will, will be, -ing endings, and present tenses for future events
  • When and how to use ‘-ing’ endings for continuous events in the present, past and future
1:00 Lunch

2:00

BASIC IN WRITING AND SPEAKING

  • Punctuation & Capital letters
  • Using reported speech
  • Using passive voice
3:45 ADDING FLAVOUR TO ENGLISH
  • Using appropriate prepositions
  • Using pronouns, adjectives and adverbs correctly
  • Making comparisons
  • Making complex sentences by using conjunctions: and, but, though etc.
5:00 End of Day 1
DAY 2
9:00 DEVELOPING CONFIDENCE IN READING, LISTENING, SPEAKING, WRITING ENGLISH
  • Reading and understanding correctly
  • Listening and understanding
  • Speaking in front of small groups
  • Writing short essays or messages
10:45 SITUATIONAL COMMUNICATION: WRITTEN AND SPOKEN
  • Greetings and endings
  • Explaining products and services
  • Describing places
  • Giving directions
12:00 TELEPHONE COMMUNICATION
  • Making and receiving calls
  • Passing calls
  • Taking messages
1:00 Lunch

2:00 MAKING A STRONG PRESENTATION
  • Developing a powerful opening
  • Making an interesting speech
  • Closing with great impact
  • 3 Rs - Right time, right content and right tone
  • Voice power
3:45 APPLYING ENGLISH TO BUSINESS WITH CONFIDENCE
  • Email writing
  • Writing minutes of meetings
  • Report Writing: proposals & incident reports
5:00 End of Course