Essential Skills for Human Resource Personnel

23-24 Oct, 2017, Furama Hotel Kuala Lumpur

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Learn from the Best

Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 15 year’s experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house courses. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s Personal Development courses are very well accepted and have been successfully conducted for in house and public courses for participants from all over Malaysia. There is a popular demand for more of her English courses, especially from those who have attended her trainings before.

 

She is an approved PSMB Trainer with more than 15 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

 

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

 

"Knowledge is no power but Application is"

Venue Details

Furama Hotel Kuala Lumpur
136, Jalan Changkat Thambi Dollah, 55100 Kuala Lumpur,
Phone : 03 2788 8888

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • What Makes A Good Human Resource Staff?
  • Learn From Past Mistakes Made by Human Resource Staff
  • Essence of Dual Focus
  • Improving People Skills
  • Multi-Tasking & Time Management
  • Communication Skills
  • Problem Solving Skills
  • Interviewing Skills
  • Discreet & Ethical
  • Counselling Skills
  • Motivation Skills
  • Managing Absenteeism
  • How To Handle Employees With Bad Attitude?
  • Employee Retention
OVERVIEW

Human Resource (HR) staff are important assets of every organisation. These valuable employees not only help to ensure compliance of rules and regulations but also take care of recruitment, compensation, training, welfare of staff and many other tasks.

The most difficult task for these HR staff is dealing with human i.e. the staff in the company. HR staffs have to be equipped with people skills and especially negotiation skills in order to carry out their daily routine job effectively. They also have to use motivational skills to encourage and motivate problematic staff.

 

Time management is crucial when handling many HR jobs. Knowing how to get rid of time wasters and time robbers will certainly help to produce more work with less time. HR staff must have time management skills in order to execute their many tasks assigned.

 

Most HR staff are loaded with multiple problems to solve such as staff conflicts and emotional situations. Problem solving skills cannot be ignored for work efficiency and harmony.

 

This course helps HR staff to work effectively. This course enables HR staff to be more confident in executing their duties and having less problems with their staff. The knowledge gained in this course makes a difference in HR staff’s competencies at work.

OBJECTIVES

  1. Developing a team of strong HR staff
  2. Raising the confidence level of HR staff at work
  3. Being able to work well with all levels of staff
  4. Improving the effectiveness of HR staff
  5. Achieving company’s objectives
WHO SHOULD ATTEND

HR Personnel who wish to upgrade their skills for better performance

METHODOLOGY
  • Full participation is needed
  • Role plays, individual and team activities
  • Case studies
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Learning from past mistakes of HR staff
  2. Increasing levels of efficiency and effectiveness of HR staff
  3. Being able to deal with all levels of staff confidently
  4. Being able to solve more staff problems
DAY 1
9:00 SIGNIFICANCE OF PERSUASIVE COMMUNICATIONWHAT MAKES A GOOD HUMAN RESOURCE STAFF?
  • Know your role and responsibilities
  • Having the right mindset
  • Sound knowledge of your job
  • Attitude makes a lot of difference
10:45 LEARN FROM PAST MISTAKES MADE BY HUMAN RESOURCE STAFF
  • Too complacent : Not willing to learn
  • Ignoring own weaknesses
  • Lacking human skills
  • Absence of influencing skills
12:00 ESSENCE OF DUAL FOCUS
  • Focus on company’s objectives
  • Not overlooking staff’s needs
  • Exercise,” Empathy”
  IMPROVING PEOPLE SKILLS
  • Managing conflicts at work
  • Open to suggestions
  • Listening to staff’s problems
  • Controlling own emotions
  • Enhancing employee relations
1:00 Lunch

2:00

MULTI-TASKING & TIME MANAGEMENT

  • Learn how to do multi tasks effectively
  • Managing time : Work more with less time
  • Getting rid of time wasters : distractions and interruptions
3:45 COMMUNICATION SKILLS
  • Speak clearly and nicely
  • Interact with all levels
  • Active listening
  • How you say matters
  PROBLEM SOLVING SKILLS
  • Do not take sides when solving problems
  • Develop suitable solutions after analysing the root cause
  • Focus on issues and not personalities
5:00 End of Day 1
DAY 2
9:00 INTERVIEWING SKILLS
  • Designing the right form for completion
  • Asking the right questions
  • Selecting the suitable candidate
10:45 DISCREET & ETHICAL
  • Ensuring compliance of rules and regulations but be discreet
  • Ethical in executing, monitoring and review of compliance
12:00 COUNSELLING SKILLS
  • Learn some basic counselling skills for executing functions
  MOTIVATION SKILLS
  • Boost morale of staff for better performance
  • A motivated staff makes a difference
1:00 Lunch

2:00 MANAGING ABSENTEEISM
  • Learn how to manage absenteeism intelligently
3:45 HOW TO HANDLE EMPLOYEES WITH BAD ATTITUDE?
  • Use the change attitude plan to handle problematic staff
  EMPLOYEE RETENTION
  • Retain employees and not reject them
  • Learn some smart techniques
5:00 End of Course