Administrative & Office Management Skills towards Development

20-21 Nov, 2017,

FOCUSING ON
  • Increasing Your Functional Value as a Modern Multi- Skilled Administrative Personnel
  • Handling Change
  • Working Towards Better Workplace Interpersonal Communication
  • Assertive Communication Skills for The Workplace
  • Words, Voice and Body Language
  • Identify Your Personality Style
  • Working Smarter... Staying Organised and Managing Workload
  • Customer Perception - Making A Good Impression
  • Don’t let e-mails be your weakest link
  • Rules Of Work – A Definite Code For Success
  • Looking Professional at the Workplace
THE LEARNING MODEL

Turns traditional training upside down. Instead of explaining a topic to the edge of boredom before doing a short exercise, as is the typical procedure in many training rooms, our Course Leader, utilizing the Learning Model, put the participants immediately on task with a specially designed activity, No dead time. The activity is followed by accurate information, useful learning tools and timely coaching.

OVERVIEW

Administrative and Secretarial Professionals contribute innumerable ways to company’s well-being and success. They are no longer just handling administrative and correspondence but are participating as management team members.

 

The Administrative & Secretarial Professional of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, has strong initiatives, is quite capable of stepping into an executive position, and is constantly upgrading herself. Planning, organising and coordinating the workflow is an important function of today’s administrative professional and this is expected of them by every boss or person they report to.

 

This course will prepare the administrative professional/secretary to better develop their skills and confidence that will bring out the best qualities in them. In this course they will also learn to apply the Rules of Work to better manage their work and personal success.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Developing open perspectives to view change as part of life and for organizational growth and well- being.
  2. Identifying key techniques to become more assertive at the workplace.
  3. Improving your interpersonal communication and human relation with bosses, peers and others.
  4. Applying the concepts of Law of Attraction and changing towards a positive mindset.
  5. Developing good email etiquette skills for today’s office.
  6. Applying the 10 Rules of work for work and personal success.
WHO SHOULD ATTEND
  • Administrative Professionals / Secretaries
METHODOLOGY
  • The methodology used provides a complete learning system with well defined objectives that are achieved through use of:
  • Group Discussions, Role Play
  • Case Studies & Video Presentation
  • Simulation Games in relation to topics discussed
  • Self-Assessment Exercises
DAY 1
9:00 INCREASING YOUR FUNCTIONAL VALUE AS A MODERN MULTI- SKILLED ADMINISTRATIVE PERSONNEL
  • Tear down stereotypical attitudes and perceptions of “Yesterday’s Administrative Personnel”
  • Understanding current and projected workforce trends
  • How does an Administrative Professional ‘fit’ into the Big Management Picture
  • Achieve Inner Circle status & thrive in the position
  • Administrative skills that matter today
  • Explore qualities and attributes that influence your success as a modern multi-skilled personnel
10:45 HANDLING CHANGE
  • Understanding CHANGE is part of life
  • Making decisions to adapt to change
  • Dealing with change in the work environment – having the mind set for it
12:00 WORKING TOWARDS BETTER WORKPLACE INTERPERSONAL COMMUNICATION
  • Taking charge of your communication signals
  • How to create rapport with each other at the workplace
  • Conveying your thoughts, ideas and arguments to the people with whom you interact daily at work
  • Projecting Confidence Through Your Body Language
  • Tips on developing good Inter personal Communication skills
1:00 Lunch

2:00

ASSERTIVE COMMUNICATION SKILLS FOR THE WORKPLACE

  • How to convey ideas in a direct and positive manner
  • How to say ‘’no’’ effectively
  • Using positive body language
  • How to get your ideas accepted
3:45 WORDS, VOICE AND BODY LANGUAGE
  • It’s not just what you say, it’s also how you say it
  • What’s your body saying? Body language bloopers
  • What frustrates you when speaking to others?
  • Vocal clarity – how to polish your vocal impact and make a great impression
  • Your manner of bearing and poise
  IDENTIFY YOUR PERSONALITY STYLE
  • Understanding your core behavioural style and how to use this Personality Style to enhance your working relationships and communication interaction
  • Strengthening team relationships by identifying your core Strengths, Potential Limitations and Value you bring to the workplace
5:00 End of Day 1
DAY 2
9:00 WORKING SMARTER…STAYING ORGANISED AND MANAGING WORKLOAD
  • Understanding your primary work style and its influence on your work performance & administrative skills
  • A self-assessment on how well you manage your time at the workplace
  • Developing strategies for daily work organization & paper management
10:45 CUSTOMER PERCEPTION - MAKING A GOOD IMPRESSION
  • Recognize how your telephone skills and emails affects the company’s image
  • What contributes to an effective telephone service – kind of service people expect
  • Incorporating good personal attributes into daily telephone interactions
12:00 DON’T LET E-MAILS BE YOUR WEAKEST LINK
  • Common problems in composing e-mails today
  • E-mails Vs other communication methods
  • Make e-mail work for you not against you
  • 5 simple steps to planning effective e-mails
1:00 Lunch

2:00 RULES OF WORK – A DEFINITE CODE FOR SUCCESS
  • Identify the 10 Prescribed Rules For Personal Success at work
  • How to apply these rules to your personal and work life
  • The 3P Factor at work – Professionalism, Proficiency & Productivity
3:45 LOOKING PROFESSIONAL AT THE WORKPLACE
  • What message do your overall clothes send?
  • Dress like a team player – besides walking the talk and talking the talk, you have to look the part
  • Learn to identify the common grooming blunders at the workplace
  • The fundamental do’s and don’ts of business dressing
5:00 End of Course

 

LEARN FROM THE BEST

Sheena Chahil is the Executive Director of IMP Training & Consultancy. She brings to you years of invaluable experience, offering speaking, training and consulting services to corporate clients, private individuals, professional associations, government agencies, colleges and universities.

 

Her passion for people development drives her to help men and women achieve their dreams and aspirations by projecting their best through their visual appearance, communication and interpersonal skills. As a trainer and consultant, she has developed corporate workshops and individual coaching services designed to provide employees and leaders with the tools and the self confidence they need to master their professional lives.

 

Sheena actively conducts training on areas of Personnel Development such as Office Management & Administrative Skills, Effective Business Communication, Boosting Self Confidence & Self Esteem, and Positive Work Attitudes. As such she keeps herself updated on trends in office administration and essential insights into changes within the office administrative profession.

 

Her extensive exposure in the service industry has also enabled her to train others in areas on Customer Care, Hospitality Image and other Customer Services related workshops. She has acquired her training in Customer Service from the International Air Transport Association - IATA Singapore.

 

Among her satisfied clients are organizations such as Maybank, Public Investment Bank, BHP Billiton, TNS Worldpanel, Sunway Group, DaimlerChrysler, Maxis Mobile, Celcom, Kuwait Finance House, Telekom Malaysia, British American Tobacco, Intel Singapore, Asia Business Forum Singapore, DRB Hicom, CIMB Bank, Chevron Malaysia Ltd, Tractors Malaysia, Great Eastern Life Assurance, UMW Toyota, Securities Commission, Western Digital and Petronas Group of Companies.

 

She is also a popular speaker at seminars and symposiums both in Malaysia and the region and specializes in conducting presentations on topics on Image Building, Business Etiquette and Corporate Communications. She has been featured on some of the local television programs, local magazines and local newspapers. Apart from that she also contributes articles to some of the local magazines and local newspapers.

 

VENUE DETAILS

Pullman Kuala Lumpur City Centre
Jalan Conlay, 50450 Kuala Lumpur

Phone :603 2170 8888

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my