Improving English Fluency in Speaking & Writing

22-23 Nov, 2017, VISTANA HOTEL KUALA LUMPUR

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Learn from the Best

Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 15 years experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house programmes. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s English Language courses are very well accepted and have been successfully conducted for in house and public programmes for participants from all over Malaysia. There is a popular demand for more of her courses in this area, especially from those who have attended her trainings before.

 

She is an approved PSMB Trainer with more than 15 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

 

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

 

"Knowledge is no power but Application is"

Venue Details

VISTANA HOTEL KUALA LUMPUR
9 Jalan Lumut, Off Jalan Ipoh, 50400 Kuala Lumpur - 50400
Phone : (603) 4042 8000

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • The Importance in English Fluency
  • Common Fears in English Fluency
  • Fluency Rules
  • Grammar Hurdle
  • English Fluency in Office Meetings
  • Customer Service Excellence With English Fluency
  • Presenting Fluently
  • Speaking Fluently in Face To Face Encounter
  • Telephoning With English Fluency
  • Interacting Fluently
  • Clear Writing
  • Writing Fluency
  • English Fluency in Email Writing
  • Reporting Fluently
OVERVIEW

Many of us can speak and write English but not fluently.

 

We may have good grammar, vocabulary and pronunciation but to speak for five minutes without any flaw or hesitation will be difficult if we are not fluent in the language.

 

Global communication is a must these days for reaching out in the corporate and business world. English is a well-accepted international language for all players in this rapidly changing world.

 

Speaking and writing fluently in English need a lot of practice especially for non- native speakers.

 

Making more use of phrases and constant practice improves English fluency.

 

Fluency means one’s ability to speak and write a language smoothly and quickly. It can be improved through frequent practice and keep learning. It is a mark of a learned man and command for respect.

 

English fluency is important at work and for business. It upholds professionalism and creates a better impression in this competitive world of challenges.

 

This course helps to improve English fluency in speaking and writing. The training enhances one’s ability to connect fluently in English with staff and customers from other communities and different parts of the world.

WHO SHOULD ATTEND

Clerks, Executives & Managers with difficulties in English fluency.

 

Level of understanding: Intermediate

METHODOLOGY

Interactive lectures, role plays, discussions, team activities and writing exercises will be included. Full participation is required in this training to make it livelier and energised

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Being able to speak and write English fluently.
  2. Interacting smoothly in English without fear or hesitation.
  3. Achieving company and personal objectives.
  4. Creating impact with English fluency.
  5. Interacting with people from other communities and different parts of the world confidently.
DAY 1
9:00 THE IMPORTANCE
  • Global Communication
  • Professionalism Enhancement
  • Clear Conveyance Of Ideas & Thoughts
  • Personal and Career Advancement
10:45 COMMON FEARS IN ENGLISH FLUENCY
  • Fear of making mistakes : grammar, vocabulary and spelling
  • Speaking flaws
  • Writing uncertainties
  FLUENCY RULES
  • Practice Makes Perfect : Do more on 4 Elements - Reading, Listening, Speaking & Writing
  • Focusing more on phrases instead of words
  • Power of reading on speaking fluency
  • Impact of right sentence structure in writing
12.00 GRAMMAR HURDLE
  • The Right Tenses For Different States Of Happening
  • Subject & Verb Agreement In Any Sentence
  • Using : a, an, the
  • Modal verbs : can, may, will, shall
  • Applying the Right Conjunctions: however, but, and, therefore, till, until
  • Prepositions: in, on, at
  • Punctuations: coma, apostrophe
  • Adjectives
1:00 Lunch

2:00

ENGLISH FLUENCY IN OFFICE MEETINGS

  • Meeting vocabulary and phrases
  • Words to avoid
  • Pace in speaking
  • Important expressions : suggestions , objections, agreements
 

CUSTOMER SERVICE EXCELLENCE WITH ENGLISH FLUENCY

  • Making more use of common customer service phrases
  • Replying enquiries
  • Handling complaints professionally
  • Rephrasing : No, Cannot, No way
  • Showing appreciation
3:45 PRESENTING FLUENTLY
  • Presenting with right vocabulary and common phrases
  • Captivating phrases to get attention of audience
  • Inviting questions professionally
  • Closing the presentation with impact
5:00 End of Day 1
DAY 2
9:00 SPEAKING FLUENTLY IN FACE TO FACE ENCOUNTER
  • With Boss
  • With Staff
  • With Customers
  • With Friends
10:45 TELEPHONING WITH ENGLISH FLUENCY
  • Common English Greetings
  • Identification phrases
  • Offering Help Professionally
  • Asking Questions Intelligently
  INTERACTING FLUENTLY
  • Apologising
  • Responding to adversities
  • Reminding
  • Walking away from negotiation
12.00 CLEAR WRITING
  • Keep your writing short and simple
  • Common vocabulary for easy understanding
  • Limit of abbreviation and jargons
  • Use positive words
1:00 Lunch

2:00 WRITING FLUENCY
  • Captivating reader with 30 Second Influencer
  • Sentence Structure
  • Paragraph Power
  ENGLISH FLUENCY IN EMAIL WRITING
  • Email guidelines
  • Right formats to write
  • Grammar, words and spelling
3.45 REPORTING FLUENTLY
  • Using appropriate tenses and words
  • Putting right data in the proper sections of a report : office or technical
  • Focusing on the reader’s standard in English
  • Checking grammar, vocabulary and spelling
5:00 End of Course