Effective Multi-Tasking Skills In Office Administration

21-22 Dec, 2017, Kuala Lumpur

COURSE HIGHLIGHTS
  • Roles & Responsibilities In Modern Office Management

  • Enhancing Work Productivity By Planning Effectively

  • Effective Multi -Tasking Methods

  • Managing Office Automation And Information System

  • Records Management

  • Business Communication Skills

  • Dealing With Last Minute Work And Interruptions

  • Organizing Effective Meetings

OBJECTIVES

Workforce has evolved in this millennia rapidly. Job scope has expanded and the guidelines are vague. Today, staffs are expected to carry out various duties that require multiple skills and talent.

 

Many staffs know how to multi-skill but fail to comprehend the true secret of each skill. This course will guide participants to learn the important concept and secrets of various important skill considered by bosses as vital for peak performance.

 

Join the course to learn what real concept of multi-skill is and remember them for continuous excellence at work.

METHODOLOGY
Interactive Lecture, Group Discussion, Role Play, Case Study, Self Analyzing, Experiential Learning and Presentation
WHO SHOULD ATTEND?
  • Administrators

  • Office Personnel

  • Supervisors

  • Personal Assistants

  • Executive Assistants

  • Secretaries

  • Clerical Personnel

AFTER ATTENDING THIS COURSE,
YOU WILL RETURN TO YOUR JOB
...
  1. Learning how to plan your daily task more productively and knowing the need for proper office management.

  2. Identifying the crucial elements and roles in modern office management.

  3. Knowing the secret and true concept or each different skill at work.

  4. Increasing your prioritizing skills at work.

  5. Being empowered on the finer methods of office administrative management.

  6. Knowing how to manage interruption and last minute work.

  7. Understanding how office automation can help to increase performance.

  8. Managing different people more effectively.

  9. Saving time and work more efficiently.

 
DAY ONE
9:00 ROLES & RESPONSIBILITIES IN MODERN OFFICE MANAGEMENTIMPORTANCE OF CASH FLOW FOR SURVIVAL
  • Understanding The Company's Business

  • Where Do You Fit In Your Company's Mission

  • Identifying Where Your Work Process Fits And Its Impact On The Company's Business.

10:45 ENHANCING WORK PRODUCTIVITY BY PLANNING EFFECTIVELY
  • Identifying Multiple Task At Work

  • Identifying Productive Task

  • Analyze Your Productivity Level

1:00 Lunch

 

2:00 EFFECTIVE MULTI-TASKING METHODS
  • Developing Work Priorities

  • Planning According To Importance

  • Increasing Level of Efficiency

  • The Best Ways To Multi-Task At Work

3:45 MANAGING OFFICE AUTOMATION AND INFORMATION SYSTEM
  • Making Office Automation Work For You

  • Types of Network

  • Electronic Filling and Database Management

  • Using The Right Planning Tools

5:00 End of Day One

 

DAY TWO
9:00 RECORDS MANAGEMENT
  • Various Types of Index

  • Managing The Flow of Files

  • Handling Active and Inactive Files

  • Tackling Records Issues Effectively

10:45 BUSINESS COMMUNICATION SKILLS
  • Analyze Your Communication Matrix

  • Your Personality Versus Team Members

  • Your Personality Versus Bosses

  • Learning To Accept Differences

1:00 Lunch

 

2:00 DEALING WITH LAST MINUTE WORK AND INTERUPTIONS
  • Handling Last Minute Work

  • Manage Interruptions

  • When to Say "No"?

3:45 ORGANIZING EFFECTIVE MEETINGS
  • Format The Meeting Checklist

  • Preparing The Agenda

  • Meeting Layout and Requirement

  • Rules For Effective Meeting

5:00 End of course

 

 

LEARN FROM THE BEST

Ms. Ananthy Sankaran holds a B. Econs. (Business Administration) and Masters Degree in Civilization Studies (M.A.Civilization) from University Malaya. She is also a HRDC (Human Resource Development Council)
certified trainer.

 

During her 14 yeaars experience as Corporate Trainer (trained more than 2000 staff from various sector), she has developed vast experience in the full spectrum of all Management Development areas. She also won the prestigious “Best In-house Trainer” award from a top notch Training and Consultancy firm in the country.

 

She has traveled extensively to all parts of the country to conduct various “human behavioral” workshops to enhance peoples’ ability and attitude to perform better at workplace.

 

Her areas of expertise or most popular training workshops are Office Administration, Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial/ Executive/Clerical Development, and many other Administrative Skills enhancement programs .

 

She has marketed, trained, coordinated and developed programs for multinationals and local conglomerates from various sectors such as CIMB, Maybank, Bank Rakyat, Malaysian Institute of Insurance(MII), MAA, Prudential, SME Corp, BP Chemicals, PERODUA, PROTON, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, and many more.

 

Among many government bodies she has conducted successful in–house programs are; Jabatan Perdana Menteri, Jabatan Sumber Manusia, PSMB Bhd, PDRM, LHDN, PERKESO, TNB, MPSA, JPA and Jabatan Akauntan Negara to name a few.

 

She has undertaken successful insurance merger projects such as MNI and Takaful whereby she was part of the “changing mindsets” team, conducted a series of “Managing Change” program for more than 300 staff of different levels.

 

Some major training projects conducted by Ms. Ananthy includes facilitating 400 Line Leaders from Perodua to enhance their core competency skills, forming positive work culture for more than 200 staff of Naza Kia, Toyota Assembly, Proton and Volvo.

 

Her success story also includes improved Corporate Communication skills for more than 300 staff of Titan Chemicals and part of the Supervisory program for UNIMAS Sarawak.

 

Her programs are easy to understand as she uses simple, interesting and practical tools as methodologies in all training courses. It focuses on changing peoples’ mindsets to become more productive and proactive at work. All companies have seen positive results and many participants were happy to mention that some key concepts shared during the training sessions were able to change the way they think.

 

A firm believer of “Behind Every Successful Organization Is A Well Trained Team of Committed People”, Ananthy conducts highly interactive programs, both in English and Bahasa Malaysia, to ensure productive, economical and personal growth for all participants.

 

VENUE DETAILS

Furama Hotel Kuala Lumpur
136, Jalan Changkat Thambi Dollah 55100 Kuala Lumpur

Phone :03 2788 8888

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my