Developing The Excellent Secretary & Office Professional In You!

18-19 Dec, 2017, Kuala Lumpur

FOCUSING ON
  • Changing Role Of The Secretary And Office Professional Today
  • Key Competencies Of Secretary
  • How Secretaries Can Project The Right Image
  • Adopting To Professional Work Culture
  • Managing Your Task
  • Managing Your Boss
  • Enhancing & Improving Your Relationship With Others
  • Arranging For Meetings
OBJECTIVE

The role of the Secretary and Office Professional has vastly evolved in the 21st century. They play a more prominent role in carrying out their task and indirectly involved in many other crucial activities of the inter-related departments in the organization.

 

This course will focus on developing Secretaries and Office Professionals to become self-directed performers with the right attitude for learning and ultimately deliver high quality work that will make a bottom-line difference in the organization. You will also discover how to manage your task, bosses and others more effectively. Unleash your power to use enhanced-communication skills to project a professional outlook at all times in the office.

METHODOLOGY

This is a practical course with many hands-on activities to allow participants to experience what they learn first. Methodologies used are:

  • Problem analysis
  • Case study
  • Role play
  • Games
  • Group discussion
  • Lecture
WHO SHOULD ATTEND
Designed for Secretaries, Personal Assistants, Executive Secretaries, Office Professionals, Administrative Assistants and all staff dealing with the similar tasks.
 
DAY 1
9:00 CHANGING ROLE OF THE SECRETARY AND OFFICE PROFESSIONAL TODAY
  • Understanding The New Concept In 21st Century
  • Primary Responsibilities
  • Identifying Ambiguous Additional Responsibilities
  • How to Act According To Your Role?
10:45 KEY COMPETENCIES OF A SECRETARY
  • Knowledge That Keeps You At Par
  • Important Skills That Can Increase Your Current Productivity
  • 10 Important Ethics You Must Posses
  • How Much Competencies Contribute To KPI?
1:00 Lunch

2:00 HOW SECRETARIES CAN PROJECT THE RIGHT IMAGE
  • Analyzing Strength and Weaknesses
  • Re-discovering Factors Influencing Your Attitude
  • Manipulating Your Different Egos At Work
  • Key Qualities of A Secretary
3:45 ADOPTING TO PROFESSSIONAL WORK CULTURE
  • What Are The Right Attitude Of A Secretary?
  • Learn How To Balance and Manage Your Emotions
  • Secretaries Can Solve Conflicts Positively
  • Improve Relationship With Others
5:00 End of Day 1
DAY 2
9:00 MANAGING YOUR TASK
  • Recording The Diary Accurately
  • Manage Internet Based e-mail
  • New Software To Save Time
  • Task Not To Forget
10:45 MANAGING YOUR BOSS
  • The “Important Cup of Coffee”
  • When Boss Is Absent From Office
  • Arranging Bosses Files
  • When Clients Arrive Early
1:00 Lunch

2:00 ENHANCING & IMPROVING YOUR RELATIONSHIP WITH OTHERS
  • Secret of Communication
  • Manage Interruptions
  • That Tone of A Professional
  • Learn To Read People Silently
3:45

ARRANGING FOR MEETINGS

  • Booking The Meeting Venue
  • Facilities Arrangement
  • Suitable Refreshment
  • Preparing Your Meeting Checklist
5:00 End of Course
AFTER ATTENDING THIS COURSE,
YOU WILL RETURN TO YOUR JOB
...
  1. Learning How To Solve Problems And “Thinking On Your Feet.”
  2. Discovering Your New Roles As Secretaries And Office Professionals.
  3. Analyzing Your Current Abilities And Becoming A Star Performer.
  4. Learning Many Key Pointers And Techniques And Accomplishing Your Task Efficiently.
  5. Understanding Your Important Core Competencies As Secretaries And Office Professionals.
  6. Managing Bosses And Reducing Their Stress.
  7. Learning How To Smooth Your Talk Thru Appointments And Telephone Conversations.
  8. Managing Meetings Efficiently.

 

 

LEARN FROM THE BEST

Ms. Ananthy Sankaran holds a degree in Economics - (B. Econs. - Business Administration) and Masters in Civilization Studies (M.A.Civilization) from University Malaya. She is also Human Resource Development Council’s Approved Trainer/Speaker-(53) PSMB/22/1/12Klt71.

 

Total of 26 years of working experience in the sales, telecommunication, education and training industry(18 years), she has developed vast experience in the full spectrum of many Management Development areas. Warm and approachable, she also won the prestigious “Best In-house Trainer” award from a top notch Training and Consultancy firm in the country.

 

She has also appeared in local Astro TV morning-talk show. Based in Kuala Lumpur, she has trained participants from Maldives, Vietnam, Kenya, Singapore, India, Indonesia and Brunei. Her soft-skills programs are conducted as public courses or as in-house for GLC companies, Multinationals and government bodies.

 

Her program designs and methodologies are easy to understand, simple, interesting and practical. It focuses on changing peoples’ mindsets to become more productive and proactive at work. All companies have seen positive results and many participants were delighted to mention that some key of the concepts shared during the training sessions were able to change the way they think towards work and life.

 

Armed with an in-depth Strategic Management Competency Skills from working with some local and overseas “Management Gurus”, she works as Associate Trainer/Speaker for many reputable Training Companies.

 

She has marketed, trained, coordinated and developed programs for multinationals and local conglomerates from various sectors such as United Nation University, Siemens, Eastman Chemicals, Bank Negara, CIMB Bank, Maybank, MaIaysian Institute of Insurance, SME Corp, BP Chemicals, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, to name a few.

 

Ananthy has an established reputation of being a trainer with PERHEBAT (Army Training Institute) to assist Military staff in transit back to civilian life by conducting various Motivational and Entrepreneurial programs from year 1998-2000. She was part of successful corporate merger training sessions such as MNI, Maybank Takaful and ETIQA, whereby she conducted a series of “Managing Change” program for more than 400 staffs of different level.

 

Trained more than 4000 employees to date, some major training projects conducted by Ms. Ananthy includes, facilitating 400 Line Leaders from Perodua, more than 200 staff of Naza Kia, Toyota Assembly, Proton and Volvo.

 

Her success story also includes “Excellent Customer Service Culture” programs for retail industry such as Jaya Jusco and Sg. Wang Plaza. Trained series of modules on Corporate Communication Skills for more than 400 staff of Titan Chemicals and part of the Supervisory program for University of Sarawak.

 

A firm believer of “Behind Every Successful Organization Is A Well Trained Team of Committed People”, Ananthy conducts highly interactive programs, both in English and Malay language, to ensure productive, economical and personal growth for all participants and the esteemed organization.

 

VENUE DETAILS

Hotel Istana
73 Jalan Raja Chulan
50200 Kuala Lumpur
- 50200
Phone :(603) 2141 9988

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my