Speak & Write Better English with Confidence

22-23 Jan, 2018, Kuala Lumpur

FOCUSING ON
  • Overcoming Fears In The Language
  • Correcting Common Errors In Everyday Communication
  • Improving Proficiency With Good Grammar
  • Use Everyday Vocabulary For Better Understanding
  • Pronounce Correctly
  • Impressive Telephoning
  • Say It Confidently
  • Talking To Customers Confidently
  • Writing Effectively
  • Good Email Writing
  • Note Taking
  • How You Say Matters
OVERVIEW

Many people have fears when communicating in English. The lack of practice and guidance can further hinder the usage of the language.

 

English is internationally accepted and eases communication with different communities. It is widely used in most business organisations. Communicating effectively in English can lead to more understanding of work and business requirements.

Grammar, Vocabulary, Pronunciation is common fears. Using the wrong grammar, word or pronunciation may cause embarrassment and misrepresentation. Correcting common errors in everyday conversation and writing is the best way to overcome fears. It helps to reduce misunderstanding and uneasiness when using the language.

 

Impressive telephoning and effective business writing are necessary for every organisation success. Right pronunciation and understanding of words are necessary for easy communication. Using the wrong words can be misleading and misunderstood.

 

Better English helps in presentation and representation. Proficiency in English conveys the right message and be understood.

 

This course enhances speaking and writing Better English for work excellence and business. It also helps to correct common errors in everyday conversation and writing.

 

Get the message across without fear! Use good grammar and right words for effective communication.

 

Take Success To The Next Level With Better English!

COURSE OBJECTIVES
  • Speaking and writing better English.
  • Communicating in English effectively.
  • Overcoming fears in using English.
  • Correcting common errors in everyday conversation and writing.
  • Improving pronunciation and intonation.
  • Writing letters and emails confidently.
  • Raising the ability in achieving company objectives.
WHO SHOULD ATTEND
Those with keen interest to speak and write better English for work excellence and career advancement.
A good refresher course for every English speaking person.
Level of Understanding: Basic to Intermediate

METHODOLOGY

Full participation will be required in this much energised training. Interactive Lectures, Tests, Quizzes, Role Plays, Individual & Team Activities will be included for maximum effectiveness.

AFTER ATTENDING THIS COURSE,
YOU WILL RETURN TO YOUR JOB…

  1. Being able to speak and write better English confidently without fears.
  2. Being able to eliminate common errors in English communication.
  3. Raising your confidence level in achieving corporate goals.
  4. Getting prepared for the next level of success.
    Being able to use good grammar for effective communication.
 
DAY ONE
9:00 OVERCOMING FEARS IN THE LANGUAGE
  • Grammar
  • Vocabulary
  • Spelling
  • Pronunciation
  • Understanding
10:00 CORRECTING COMMON ERRORS IN EVERYDAY COMMUNICATION
  • Office Discussions
  • Formal & Informal Meetings
  • Social Interactions
  • Written Communication
11:00 IMPROVING PROFICIENCY WITH GOOD GRAMMAR
  • Tenses
  • Direct & Indirect Speech
  • Plural & Singular
  • Noun & Pronoun
  • Subject & Verb Agreement
  • Articles : a, an, the
  • Punctuations : Comma & Full Stop
  • Capital Letters
12:00 USE EVERYDAY VOCABULARY FOR BETTER UNDERSTANDING
  • Importance Of Simple English In Communication
  • Keep It Short & Simple Concept
  • Avoid Redundant & Lengthy Words
1:00 Lunch

2:00 PRONOUNCE CORRECTLY
  • Intonation
  • Tonality
  • Impact Of Consonants
  • Vowels: A.E.I.O.U.
  • Focus : “r”, “t”, “k”, “ ked”, “ th”
3:45 IMPRESSIVE TELEPHONING
  • Answer calls professionally
  • Transfer calls smoothly
  • Take messages correctly
  • Ask Intelligently
  • Closing calls courteously
5:00 End of Day One

DAY TWO
9:00 SAY IT CONFIDENTLY
  • Addressing Sad News
  • Responding To Good News
  • Invitations
  • Sharing Opinions
  • Objections
  • Giving Instructions
  • Expressing Regrets
  • Making Complaints
  • Replying To Complaints
  • Appreciations
10:00 TALKING TO CUSTOMERS CONFIDENTLY
  • Valuable customers
  • Rude customers
  • Angry customers
  • Demanding customers
11:00 WRITING EFFECTIVELY
  • Formal Letters
  • Informal Letters
  • Salutation
  • Closing
12:00 GOOD EMAIL WRITING
  • Know The Dos
  • Omit The Don’ts
  • Email Guidelines
  • Make Your Email Effective
1:00 Lunch

2:00 NOTE TAKING
  • Focus On Need To Know Facts
  • Make It Simple
  • Use The Right Tenses
3:45 HOW YOU SAY MATTERS
  • Positive Words Secure Positive Response
  • Business English versus Literary English
5:00 End of course

 


 

LEARN FROM THE BEST

Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors.  Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.   

She has with her no less than 15 years experience in training & development of    staff and agents in leading multinational companies.  She is a seasoned professional trainer for public and in house programmes.  Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods  Industries (FMCG), Construction Sector,  Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.   

Carol’s Professional Development courses are very well accepted and have been successfully conducted for in house and public programmes for participants from all over Malaysia.   There is a popular demand for more of her courses in this area, especially from those who have attended her trainings before.     

She is an approved PSMB Trainer with more than 15 years training experience.  Besides the Personal Development courses, she is a popular and seasoned trainer in customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.   

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success.  She strongly endorses the “keep learning” habit for personal development.

“Knowledge is no power but Application is“

 

VENUE DETAILS

Vistana Kuala Lumpur
9 Jalan Lumut
Off Jalan Ipoh
50400 Kuala Lumpur
- 50400
Phone :(603) 4042 8000

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my