Effective Multi-Tasking Skills In Office Administration

28-29 Mar, 2018, Kuala Lumpur

COURSE HIGHLIGHTS
  • Roles & Responsibilities In Modern Office Management

  • Enhancing Work Productivity By Planning Effectively

  • Effective Multi -Tasking Methods

  • Managing Office Automation And Information System

  • Records Management

  • Business Communication Skills

  • Dealing With Last Minute Work And Interruptions

  • Organizing Effective Meetings

OBJECTIVES

Workforce has evolved in this millennia rapidly. Job scope has expanded and the guidelines are vague. Today, staffs are expected to carry out various duties that require multiple skills and talent.

 

Many staffs know how to multi-skill but fail to comprehend the true secret of each skill. This course will guide participants to learn the important concept and secrets of various important skill considered by bosses as vital for peak performance.

 

Join the course to learn what real concept of multi-skill is and remember them for continuous excellence at work.

METHODOLOGY
Interactive Lecture, Group Discussion, Role Play, Case Study, Self Analyzing, Experiential Learning and Presentation
WHO SHOULD ATTEND?
  • Administrators

  • Office Personnel

  • Supervisors

  • Personal Assistants

  • Executive Assistants

  • Secretaries

  • Clerical Personnel

AFTER ATTENDING THIS COURSE,
YOU WILL RETURN TO YOUR JOB
...
  1. Learning how to plan your daily task more productively and knowing the need for proper office management.

  2. Identifying the crucial elements and roles in modern office management.

  3. Knowing the secret and true concept or each different skill at work.

  4. Increasing your prioritizing skills at work.

  5. Being empowered on the finer methods of office administrative management.

  6. Knowing how to manage interruption and last minute work.

  7. Understanding how office automation can help to increase performance.

  8. Managing different people more effectively.

  9. Saving time and work more efficiently.

 
DAY ONE
9:00 ROLES & RESPONSIBILITIES IN MODERN OFFICE MANAGEMENTIMPORTANCE OF CASH FLOW FOR SURVIVAL
  • Understanding The Company's Business

  • Where Do You Fit In Your Company's Mission

  • Identifying Where Your Work Process Fits And Its Impact On The Company's Business.

10:45 ENHANCING WORK PRODUCTIVITY BY PLANNING EFFECTIVELY
  • Identifying Multiple Task At Work

  • Identifying Productive Task

  • Analyze Your Productivity Level

1:00 Lunch

 

2:00 EFFECTIVE MULTI-TASKING METHODS
  • Developing Work Priorities

  • Planning According To Importance

  • Increasing Level of Efficiency

  • The Best Ways To Multi-Task At Work

3:45 MANAGING OFFICE AUTOMATION AND INFORMATION SYSTEM
  • Making Office Automation Work For You

  • Types of Network

  • Electronic Filling and Database Management

  • Using The Right Planning Tools

5:00 End of Day One

 

DAY TWO
9:00 RECORDS MANAGEMENT
  • Various Types of Index

  • Managing The Flow of Files

  • Handling Active and Inactive Files

  • Tackling Records Issues Effectively

10:45 BUSINESS COMMUNICATION SKILLS
  • Analyze Your Communication Matrix

  • Your Personality Versus Team Members

  • Your Personality Versus Bosses

  • Learning To Accept Differences

1:00 Lunch

 

2:00 DEALING WITH LAST MINUTE WORK AND INTERUPTIONS
  • Handling Last Minute Work

  • Manage Interruptions

  • When to Say "No"?

3:45 ORGANIZING EFFECTIVE MEETINGS
  • Format The Meeting Checklist

  • Preparing The Agenda

  • Meeting Layout and Requirement

  • Rules For Effective Meeting

5:00 End of course

 

 

LEARN FROM THE BEST

Ms. Ananthy Sankaran holds a degree in Economics - (B. Econs. - Business Administration) and Masters in Civilization Studies (M.A.Civilization) from University Malaya. She is also Human Resource Development Council’s Approved Trainer/Speaker-(53) PSMB/22/1/12Klt71.

 

Total of 26 years of working experience in the sales, telecommunication, education and training industry(18 years), she has developed vast experience in the full spectrum of many Management Development areas. Warm and approachable, she also won the prestigious “Best In-house Trainer” award from a top notch Training and Consultancy firm in the country.

 

She has also appeared in local Astro TV morning-talk show. Based in Kuala Lumpur, she has trained participants from Maldives, Vietnam, Kenya, Singapore, India, Indonesia and Brunei. Her soft-skills programs are conducted as public courses or as in-house for GLC companies, Multinationals and government bodies.

 

Her program designs and methodologies are easy to understand, simple, interesting and practical. It focuses on changing peoples’ mindsets to become more productive and proactive at work. All companies have seen positive results and many participants were delighted to mention that some key of the concepts shared during the training sessions were able to change the way they think towards work and life.

 

Armed with an in-depth Strategic Management Competency Skills from working with some local and overseas “Management Gurus”, she works as Associate Trainer/Speaker for many reputable Training Companies.

 

She has marketed, trained, coordinated and developed programs for multinationals and local conglomerates from various sectors such as United Nation University, Siemens, Eastman Chemicals, Bank Negara, CIMB Bank, Maybank, MaIaysian Institute of Insurance, SME Corp, BP Chemicals, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, to name a few.

 

Ananthy has an established reputation of being a trainer with PERHEBAT (Army Training Institute) to assist Military staff in transit back to civilian life by conducting various Motivational and Entrepreneurial programs from year 1998-2000. She was part of successful corporate merger training sessions such as MNI, Maybank Takaful and ETIQA, whereby she conducted a series of “Managing Change” program for more than 400 staffs of different level.

 

Trained more than 4000 employees to date, some major training projects conducted by Ms. Ananthy includes, facilitating 400 Line Leaders from Perodua, more than 200 staff of Naza Kia, Toyota Assembly, Proton and Volvo.

 

Her success story also includes “Excellent Customer Service Culture” programs for retail industry such as Jaya Jusco and Sg. Wang Plaza. Trained series of modules on Corporate Communication Skills for more than 400 staff of Titan Chemicals and part of the Supervisory program for University of Sarawak.

 

A firm believer of “Behind Every Successful Organization Is A Well Trained Team of Committed People”, Ananthy conducts highly interactive programs, both in English and Malay language, to ensure productive, economical and personal growth for all participants and the esteemed organization.

 

VENUE DETAILS

Furama Hotel Kuala Lumpur
136, Jalan Changkat Thambi Dollah
55100 Kuala Lumpur

Phone :03 2788 8888

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my