Improving English Language Skills for Business Communication

16-17 Apr, 2018, Furama Hotel Kuala Lumpur

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Learn from the Best

Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

She has with her no less than 15 years of experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house courses. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc. 

Carol’s English courses are very well accepted and have been successfully conducted for in house and public courses for participants from all over Malaysia. There is a popular demand for more of her English courses, especially from those who have attended her trainings before.

She is an approved PSMB Trainer with more than 15 years training experience. Besides English grammar courses, she is a popular and seasoned trainer in sales management, customer focus management, people management, presentation & communication skills and debt collection.

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

“Knowledge is no power but Application is “

 

Venue Details

Furama Hotel Kuala Lumpur
136, Jalan Changkat Thambi Dollah, 55100 Kuala Lumpur,
Phone : 03 2788 8888

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Introduction
  • Language in Context
  • Important English Grammar in Speaking And Writing
  • Improving Speaking Skills
  • Listening Advantage
  • Practical Applications - Telephoning
  • Practical Applications - Face to Face
  • Improving Writing Skills
  • Effective Writing Techniques
  • Practical Applications - Emails
  • Practical Applications - Reports
  • Practical Applications - Proposals
  • Oral Presentations
OBJECTIVES
  1. Improving your English Language Standards
  2. Speaking and Writing Better English
  3. Communicating In English With Confidence
  4. Achieving your Company’s Objectives Without Language Problem
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Raising English Language Standards in Business Communication
  2. Developing more confidence in speaking and writing
  3. Ability to present orally in style and without fear
WHO SHOULD ATTEND

Supervisors, Executives & Managers who wish to improve their English Language standards at work and in business.

 

Level of understanding: Intermediate

METHODOLOGY
  • Interactive Lectures
  • Speaking & Writing Exercises
  • Oral Presentations
  • Power Point Presentations
  • Full participation is required
DAY 1
9:00 LANGUAGE IN CONTEXT
  • Communication Challenges
  • Verbal & Non Verbal Communication
  • Developing Good Listening
10.45 IMPORTANT ENGLISH GRAMMAR IN SPEAKING AND WRITING
  • Right Vocabulary
  • Tenses
  • Articles: a, an, the
  • Subject and verb agreement: is, are, was, were
  • Plural & Singular
  • Sentence Connectors: in, at, of, for, to, however, therefore, because, and, but, till, until, etc.
  • Punctuation
12.00 IMPROVING SPEAKING SKILLS
  • Pronunciation and Tonality
  • Positive Language
  • Right Choice of Words
  • Correcting Common Errors
1:00 Lunch

2.00 LISTENING ADVANTAGE
  • Passive & Active Listening
  • Practise Listening Without Translation
  • Listening To English Speakers
  PRACTICAL APPLICATIONS - TELEPHONING
  • Answering Calls Professionally
  • Asking Questions Smartly
3.45 PRACTICAL APPLICATIONS - FACE TO FACE
  • Body Language
  • Right Choice Of Words
  • Winning Phrases To Create Impact
5:00 End Of Day 1
DAY 2
9:00 IMPROVING WRITING SKILLS
  • Overcoming common errors before writing
  • Getting prepared : knowledge, grammar and spelling
  • Drafting first
  • Review for possible omission & mistakes
  • Editing
  • Write & Produce
10.45 EFFECTIVE WRITING TECHNIQUES
  • Write with a conversation tone
  • Putting right information in the right paragraph
  • Getting an interesting title and sub heading to appeal to reader
  • Have empathy in writing
  • Elicit emotions from writing
  • Precise
  • Edit
12.00 PRACTICAL APPLICATIONS - EMAILS
  • Learn the tips in writing effective emails to capture readers’ attention
1:00 Lunch

2.00 PRACTICAL APPLICATIONS - REPORTS
  • Formal and Informal reports
  • Fulfil aims of writing good reports
  • Learn how to make your reports stand out
  PRACTICAL APPLICATIONS - PROPOSALS
  • Master the keys in producing a winning proposal
3.45 ORAL PRESENTATIONS
  • Present fluently!
  • Tips in public speaking
  • 3Rs in presentation
5:00 End Of Course