NLP Led Communication & Inter Personal Skills Excellence for Better Engagement

09-10 Apr, 2018, Kuala Lumpur


FOCUSING ON
  • What is NLP?
  • Rapport Building
  • Preferred Representational Systems
  • Communication Tools to Influence
  • Meta Programs : Words that Change Minds
  • Meta Modelling : Chunking Up and Down
  • The Power of Language
  • Overcoming Objections and Conflicts
OVERVIEW

This two-day course will cover effective communication, non-verbal influencing and improving working relationship covering precision questioning and specific ‘language of influence’ techniques.

OBJECTIVE

Participants will be able to use specific NLP Skills for;

  1. Improved awareness of the impact of their communication.
  2. Improved interview and ‘people-reading’ skills.
  3. Improved persuasion and negotiation skills.
  4. Conducting more effective meetings.
WHO SHOULD ATTEND?

Executives, Managers and Professionals who are looking to improve or polish their communication skills to deliver the right message to the right people and obtain the right responses in business and daily lives.

METHODOLOGY

The course will be delivered via interactive lectures, videos, songs, role plays, group activity, games and group discussion to immerse the participants in a fully experiential learning experience.

DAY 1
9:00 WHAT IS NLP?
  • Principles of effective communication in NLP
  • The 5 biggest mistakes in communication – and how to avoid them
10:45 RAPPORT BUILDING
  • Myths and realities about rapport and how to achieve it
  • Pacing and leading towards agreement
  • Non-verbal communication and contagious emotions
  • How to stay in a resourceful state whatever happens
1:00 Lunch

2:00

PREFERRED REPRESENTATIONAL SYSTEMS

  • Preferred thinking styles and how to influence them
3:45 COMMUNICATION TOOLS TO INFLUENCE
  • Framing and Reframing: the power of ‘headlines’ and agendas
  • How to improve any working relationship using perceptual positions
5:00 End of Day 1
DAY 2
9:00 META PROGRAMS: WORDS THAT CHANGE MINDS
  • Using the right words for the right people
10:45 META MODELLING – CHUNKING UP AND DOWN
  • Precision questions for better understanding
  • How to use precision questions to change people’s minds
1:00 Lunch

2:00 THE POWER OF LANGUAGE
  • The power of language:
    i) presuppositions
  • The power of language:
    ii) embedded suggestions
3:45 OVERCOMING OBJECTIONS AND CONFLICTS
  • Breaking deadlocks and overcoming objections:
    i) chunking
  • Breaking deadlocks and overcoming objections:
    i) the power of redefinition
5:00 End of Course

 

LEARN FROM THE BEST

Khairul Anuar Safiullah is an established trainer with 17 years’ experience in managing teams, high net worth clients, and frontline experience. He is an effective trainer with a passion for fully experiential learnings. He exercises competence in leadership, mindset change, sales, communication, presentation skills, customer service, teambuilding, creativity, problem solving, personal effectiveness and image management. 

He has provided training and consultancy to business professionals, corporations and government agencies. Partial list of clients includes Schmid+Clements, UEM Group, Sinokor (M) SB and Delphi Packard (M) SB. His spirited and innovative approach to training is filled with ideas and skills that not only makes learning fun and exciting, but also transforms human differences into core assets.

Khairul believes in a fully experiential learning experience. His trainings are conducted through lectures, games, activities, videos, and use of training tools to garner a deeper understanding and retention on knowledge and utilizes the participant’s Visual, Auditory and Kinesthetic senses. 

Khairul’s qualifications are as follows:

1. Certified NLP™ Coach by ABNLP
2. Certified NLP™ Practitioner by ABNLP
3. Certified Create Your Success© Coach
4. Degree in Business Administration with concentration in Management from the University of Memphis, TN, USA
5. Certified Trainer under Pembangunan Sumber Manusia Berhad
6. Certificate in Islamic Law from Universiti Islam Antarabangsa Malaysia
7. OMEGA Credit Evaluation and Assessment Skills 

Coupled with 17 years of banking experience, Khairul has developed a sound frame of reference with regards to the industrial needs and requirements. Khairul Anuar Safiullah specializes in SME & Commercial Banking where he sells and markets banking products, analyzes creditworthiness, proposes loans facilities, as well as manage relationships with customers to drive utilization and drive profitability. Khairul is also well experienced in Islamic Banking, and is involved in training of Islamic Banking Products, Training Needs Analysis, Training Content Development and Delivery as well as Product Management.

Under the eUsahawan banner, Khairul has trained over 1000 participants nationwide. This has further developed his skills in training delivery as well as managing training events, dealing with respective NGOs, Governmental Special Vehicles and Government appointed bodies in developing an online marketing community capable of generating sustainable income. 

Khairul is able to conduct trainings in Bahasa Malaysia and English effectively. His key value, #drivenbypassion has enabled delivery of high impact, fun filled, exciting trainings to ensure high take home rates and understanding for the participants. 

 

VENUE DETAILS

Vistana Kuala Lumpur
9 Jalan Lumut Off Jalan Ipoh
50400 Kuala Lumpur

Phone :03 4042 8000

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my