Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.
She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.
She has with her no less than 15 years experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house programmes. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.
Carol’s English Language courses are very well accepted and have been successfully conducted for in house and public programmes for participants from all over Malaysia. There is a popular demand for more of her courses in this area, especially from those who have attended her trainings before.
She is an approved PSMB Trainer with more than 15 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.
Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.
"Knowledge is no power but Application is"
PULLMAN KUALA LUMPUR BANGSAR
No 1 Jalan Pantai Jaya Tower 3,
59200 Kuala Lumpur,
- 59200
Phone : (603) 2298 1888
Juliany,
03 2283 6109
juliany@ipa.com.my
Phoebe,
03 2283 6100
phoebe@ipa.com.my
FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my
ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my
FOCUSING ON |
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OVERVIEW |
Every organization needs effective secretaries to assist bosses in their daily workloads and personal tasks.
The market challenges these days require super secretaries and not ordinary assistants to provide supporting services to bosses.
Bosses need these assistants to restore balance and ease work pressure. Simply hiring an assistant may not meet a boss’s work expectation. Every boss needs an effective and intelligent secretary to take over his routine tasks and share his work load. A smart secretary knows how to manage herself as well as manage her own boss. A lousy secretary on the other hand will bring ill effects to the boss.
Secretaries need to upgrade themselves to stay competitive in order to help bosses achieve their goals. Achieving secretarial excellence is a must do commitment for all these valuable assistants to bosses.
Continuous improvement is necessary this competitive market. Regular trainings of these assistants sharpen their secretarial skills and subsequently improve their work effectiveness. Their competencies will certainly lessen the daily burdens of their bosses.
This course helps secretaries to achieve their excellence in their performance, making them into valuable assistants to their bosses. The training helps secretaries to be more capable, independent and representing their bosses impressively. |
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AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB… |
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METHODOLOGY |
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