Writing Email, Reports & Meeting Minutes Professionally

25 Jun, 2018, Kuala Lumpur

FOCUSING ON
  • Introduction: Why Write?
  • Creative Writing Advantage
  • Identifying & Overcoming Common Errors
  • Writing Emails With A Difference
  • Making Your Reports Interesting
  • Apply Business Writing Skills In Minute Writing
  • Rephrasing Words For Better Relationship
  • Dealing with Difficult Customers
  • Managing Complaints from difficult Customers
OVERVIEW

Sharpening business writing skills these days is necessary for all employees in every organisation.

 

Emails, minutes and reports are examples of business documents communicated almost everyday.

 

We have to make communication work for us and not work against us if we want to receive positive outcome.

 

Effective business writing secures positive response and brings good results. We do not want our written communication to bring us nightmares! Words and composition of written communication should be clear and easy to understand.

 

Avoid pitfalls in business writing in order to reflect a good image and strong relationship with both internal and external customers.

 

Rephrase words in our written communication for better rapport.

 

How we write matters!

OBJECTIVES
  1. Communicating with impact at the workplace and business.
  2. Improving business writing skills for maximum effectiveness.
  3. Correcting common errors in business writing.
  4. Making a great impression through effective business writing.
  5. Securing positive response through effective business communication.
  6. Creating a strong relationship with both internal and external customers.
  7. Achieving your company’s objective.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Writing better and effective emails, reports and minutes.
  2. Learning to avoid pitfalls in business writing.
  3. Adopting the right attitude when writing.
  4. Knowing how to identify and overcoming common errors in everyday business writing.
  5. Developing the ability to create a good impression through effective writing.
  6. Raising your ability to achieve company’s objectives.
WHO SHOULD ATTEND

Executives with keen interest to improve their business writing skills.
This course is particularly suitable for those who write regularly at work and business. Improved skills will enhance ability to achieve company’s objectives in a shorter time

Level Of Understanding

  • Intermediate
METHODOLOGY
  • Interactive Lectures

  • Team Activities

  • Role Plays

  • Power point presentation with flip charts and boards

    Full participation is required for maximum effectiveness

COURSE OUTLINE
9:00 INTRODUCTION: WHY WRITE?
  • Company’s Objectives
  • Customers’ Expectation
  • Work & Business Effectiveness
10.00 CREATIVE WRITING ADVANTAGE
  • Put feelings into writing and not just conveying information
  • Creative Writing versus Expository Writing
10.45 IDENTIFYING & OVERCOMING COMMON ERRORS
  • Grammar
  • Spelling
  • Relevance of Contents
  • Right Language
12.00 WRITING EMAILS WITH A DIFFERENCE
  • Impress reader
  • Dos & Don’ts
  • Netiquette (email guidelines)
  • Salutation and Closing: formal and informal
  • How to write an effective email?
1:00 Lunch

2.00 MAKING YOUR REPORTS INTERESTING
  • Parts of A Report
  • Avoid Pitfall
  • How to Write Winning Reports?
3.45 APPLY BUSINESS WRITING SKILLS IN MINUTE WRITING
  • Key Principles
  • “Need To Know” Concept
  • Step by step in writing minutes
4.15 REPHRASING WORDS FOR BETTER RELATIONSHIP
  • How you write matters!
  • Importance of Positive language in business writing
5:00 End of Course

 

LEARN FROM THE BEST

Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 15 years experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house programmes. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s English Language courses are very well accepted and have been successfully conducted for in house and public programmes for participants from all over Malaysia. There is a popular demand for more of her courses in this area, especially from those who have attended her trainings before.

 

She is an approved PSMB Trainer with more than 15 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

 

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

 

"Knowledge is no power but Application is"

 

 

VENUE DETAILS

Vistana Kuala Lumpur
9 Jalan Lumut Off Jalan Ipoh
50400 Kuala Lumpur

Phone :03 4042 8000

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my