Writing Professionally & Confidently At Work

18-19 Sep, 2017, Kuala Lumpur


FOCUSING ON
  • Grasping Essential Grammar In Professional Writing
  • Developing Correct Sentences and Paragraphs
  • Writing Better With Correct Techniques
  • Producing Effective and Constructive E-mail
  • Writing Professional Letters and Customer Correspondence
WHO SHOULD ATTEND?
  • Secretaries
  • Executives
  • Managers
  • Personnel who is in-charge of report writing or minutes writing
METHODOLOGY
  • Interactive Lectures
  • Case Studies
  • Group discussions
  • Role-plays
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding essential grammar to produce correct sentences.
  2. Identifying and correcting the various types of sentence errors.
  3. Measuring the complexity level of writing using the Fog Index.
  4. Using the positive tone for a positive response
  5. Being aware of accuracy, brevity and clarity in writing.
  6. Avoiding unnecessary jargon and using the correct terminology.
  7. Writing effective e-mail and winning business correspondence.
  8. Developing confidence to write e-mails and letters with ease.
DAY 1
9:00 GRASPING ESSENTIAL GRAMMAR IN PROFESSIONAL WRITING
  • The importance of subject-verb agreement in sentences
  • Using the correct tenses – present, past or perfect tenses
  • Using has, have and had appropriately
10:45 GRASPING ESSENTIAL GRAMMAR IN PROFESSIONAL WRITING (cont.)
  • Some rules for singular and plural formation
  • Avoiding double comparatives and superlatives
  • Analyzing common grammatical errors in sentences
  • Using parallelism to enhance flow and relationship of ideas
1:00 Lunch

2:00

DEVELOPING CORRECT SENTENCES AND PARAGRAPHS

  • Recognizing incomplete and run-together sentences
  • Using transitional words to connect ideas and improve flows
3:45 DEVELOPING CORRECT SENTENCES AND PARAGRAPHS (cont.)
  • Avoiding repetition and redundancy in writing
  • Measuring the clarity of writing by using the Gunning Fog Index
5:00 End of Day 1
DAY 2
9:00 WRITING BETTER WITH CORRECT TECHNIQUES
  • Using ABC- accuracy, brevity and clarity- in writing
  • Applying the positive tone for positive impact
  • Eliminating negative language and using positive language
  • Replacing old-fashioned style with the modern style of writing
  • Avoiding jargon and using appropriate terminology in writing
10:45 PRODUCING EFFECTIVE AND CONSTRUCTIVE E-MAIL
  • Being aware of appropriate e-mail etiquette
  • Beginning and ending an e-mail appropriately
  • Using the SMART subject line to capture readers’ attention
  • Conveying the intended message by writing to the point
1:00 Lunch

2:00 WRITING PROFESSIONAL LETTERS AND CUSTOMER CORRESPONDENCE
  • Developing the various parts of a business letter
  • Recognizing the fully blocked style with open punctuation
3:45 WRITING PROFESSIONAL LETTERS AND CUSTOMER CORRESPONDENCE (cont.)
  • Using impactful phrases to start and end letters
  • Writing with customer-centred wordings for enhanced effectiveness
5:00 End of Course

 

LEARN FROM THE BEST

Ms. K. Yasotha, a corporate trainer for various multinational organizations, has more than 17 years of experience in the training industry and has lectured with various leading Institutes in Malaysia and Singapore. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.

 

As the Customer Relations Manager for an international organization, Yasotha worked closely with all departments to ensure the highest quality of service to customers while maintaining professional business etiquette and customer service skills which she now imparts to her participants.

 

Having a personal mission to educate and empower individuals with the required knowledge in order to achieve personal and organizational excellence, she is an enthusiastic and dynamic trainer who achieves her mission through lively and challenging interactive sessions.

 

She specializes in business communication, personal development, leadership, customer service, motivation as well as writing skills and has conducted in-house training for Hyatt Regency, Western Digital, Puteri Nursing College, EON Bhd, Sony Video, ACCA, Mayban Assurance, Johor-Tenggara Oil-Palm Estates, Guthrie Oil Palm Estates, Yamaha Music Academy, AE Technology, Bank Pertanian, KLMF, SP Setia Berhad, BDO Binder, GEP Associates, Great Eastern, MCIS, Bax Global, Zaid Ibrahim & Co., Measat Broadcast Network Systems, Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Penang Port Authority, Multimedia University, Soritsu Sdn Bhd, Mattel Sdn Bhd and Telekom Research & Development. Yasotha holds a Masters in Corporate Communication, a B.A. Honours from Universiti Sains Malaysia and is a certified trainer in TESL.

 

VENUE DETAILS

Furama Hotel Kuala Lumpur
136, Jalan Changkat Thambi Dollah
55100 Kuala Lumpur
- 55100
Phone :(603) 2788 8888
Fax :(603) 2788 8889

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my