Achieving Success Through Excellent Superior - Subordinate Relationship

18 Dec, 2017, Kuala Lumpur

FOCUSING ON
  • Understanding Yourself to Work Positively with Your Superior
  • Enhancing Superior-Subordinate Communication and Relationship
  • Managing Challenging Superiors for a Successful Team
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding yourself through self-awareness to work positively with your superior.
  2. Getting to know your superior in order to ‘manage up’.
  3. Learning strategies to enhance communication and working relationship.
  4. Reducing communication gaps and setting mutual expectations.
  5. Being able to handle challenging superiors with tact and skill.
WHO SHOULD ATTEND
  • Executives
  • Secretaries, Personal Assistants
  • Clerks
  • Front-Liners
METHODOLOGY
  • Practical applications
  • Workshop sessions
  • Individual and Group Exercises
  • Role Play
  • Presentation
COURSE CONTENT
9:00 UNDERSTANDING YOURSELF TO WORK POSITIVELY WITH YOUR SUPERIOR
  • The importance of excellent superior/ subordinate relationship
  • Getting to know yourself through self- awareness
  • Analyzing yourself to reduce blind spots
  • Applying impression management for a positive working relationship
  • Getting to know your boss – strengths, weaknesses, work style, expectations
10:45 ENHANCING SUPERIOR-SUBORDINATE COMMUNICATION AND RELATIONSHIP
  • Identifying and overcoming communication gaps with your superior
  • Communicating constructively and assertively for positive results
  • Receiving instructions and executing tasks effectively
  • Applying concern, communication and collaboration for better working relationships
1:00 Lunch

2:00

MANAGING CHALLENGING SUPERIORS FOR A SUCCESSFUL TEAM

  • Why is a superior considered challenging?
  • Understanding and handling fussy and difficult superiors
  • Working with a Type A personality superior
3:45 MANAGING CHALLENGING SUPERIORS FOR A SUCCESSFUL TEAM (CONT.)
  • Using upward management to build an effective superior/subordinate team
  • General tips to build an excellent employer / employee relationship
  • Case Studies
5:00

End Of Course

 

LEARN FROM THE BEST

Ms. K. Yasotha, a corporate trainer for various multinational organizations, has more than 17 years of experience in the training industry and has lectured with various leading Institutes in Malaysia and Singapore. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.

As the Customer Relations Manager for an international organization, Yasotha worked closely with all departments to ensure the highest quality of service to customers while maintaining professional business etiquette and customer service skills which she now imparts to her participants.

Having a personal mission to educate and empower individuals with the required knowledge in order to achieve personal and organizational excellence, she is an enthusiastic and dynamic trainer who achieves her mission through lively and challenging interactive sessions.

She specializes in business communication, personal development, leadership, customer service, motivation as well as writing skills and has conducted in-house training for Hyatt Regency, Western Digital, Puteri Nursing College, EON Bhd, Sony Video, ACCA, Mayban Assurance, Johor-Tenggara Oil-Palm Estates, Guthrie Oil Palm Estates, Yamaha Music Academy, AE Technology, Bank Pertanian, KLMF, SP Setia Berhad, BDO Binder, GEP Associates, Great Eastern, MCIS, Bax Global, Zaid Ibrahim & Co., Measat Broadcast Network Systems, Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Penang Port Authority, Multimedia University, Soritsu Sdn Bhd, Mattel Sdn Bhd and Telekom Research & Development. Yasotha holds a Masters in Corporate Communication, a B.A. Honours from Universiti Sains Malaysia and is a certified trainer in TESL.

 

VENUE DETAILS

Furama Hotel Kuala Lumpur
136, Jalan Changkat Thambi Dollah
55100 Kuala Lumpur

Phone :03 2788 8888

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my