Advanced Supervisory Development Skills

25-26 Jul, 2018, Kuala Lumpur

FOCUSING ON
  • Module 1: Introduction To Supervision And Management – Your Role
  • Module 2: How Value, Attitude And Behavior Determine Organisation Excellence
  • Module 3: Skills In Supervision
  • Module 4: Leadership Styles
  • Module 5: Situational Leadership Towards Empowerment And Learning Organization
  • Module 6: Managing Workers Performance
OVERVIEW

Your Supervisors today are the frontline leaders of tomorrow. Developing your Supervisor means creating a winning team to meet and translate customers’ needs into actions, build productive internal and external relationship and help organization achieve its objectives.

 

Supervisors are the vital link between management, customers and front-liners. Therefore, it is essential that Supervisors are equipped with the right skills to prepare them for the future challenges, assume leadership roles, continually seek ways to improve the way they work in line with your company’s mission, business direction for the new millennium and demonstrate a thorough understanding of customers’ business needs.

 

Enhancing and broadening your Supervisors skills and mind set will develop their people and technical skills “on-the-job”. SUPERVISION! That is what Supervisors must possess to face the challenges of change and have the leading edge.

WHO SHOULD ATTEND
  • Supervisors
  • Team Leaders
  • Executives
  • Managers
METHODOLOGY
  • Interactive Lectures
  • Case Studies
  • Group discussions
  • Group Exercises
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Enhancing Supervisors understanding of their roles and responsibilities as a change agent.
  2. Identifying and explaining how Supervisors leadership styles influence employees’ attitude and organization culture.
  3. Improving employees’ commitment through effective communication and the company’s competitive edge.
  4. Learning how to diagnose the current performance gap and set new performance standards.
  5. Acquiring skills to manage difficult employees, grievance, discipline and work related problems.
  6. Learning and apply proven and time- tested planning and control skills.
DAY 1
9:00 MODULE 1: INTRODUCTION TO SUPERVISION AND MANAGEMENT – YOUR ROLE
  • Who is a supervisor and the role of a supervisor
  • The 7 responsibilities of a supervisor
  • How management look at Supervisors – managing the resources and meetings and exceeding customers requirements in today’s context
  • The importance of effective supervision in today’s organization
  • The difference between effective and ineffective Supervision
  • The advantages and goals of effective leadership and supervisory skills
  • What is effective supervision
  • Group exercise
10.45 MODULE 2: HOW VALUE, ATTITUDE AND BEHAVIOR DETERMINE ORGANISATION EXCELLENCE
  • Why Supervisors become unorganized?
  • Factors influencing success of supervisors
  • How to lead and manage workers
  • Working effectively and getting yourself organized
  • Employees attitude and work culture
  • Defining difficult employee and categorizing them
  • 3 management principle in managing difficult employees
  • 6 reasons employee do not perform up to standard
  • Handling difficult workers based on behavior, motivation, and achievement
  • Conflicting values that affect Supervisors’ leadership
  • Team building
  • Role play
1:00 Lunch

2.00 MODULE 3: SKILLS IN SUPERVISION

The 27 leadership skills of a supervisor

  • Productivity
  • Quality control and productivity
  • Problem solving and decision making
  • Planning
  • Continuous improvement
  • Interpersonal relationship
  • Managing change effectively
  • Case study
5:00 End Of Day 1
DAY 2
9:00 MODULE 4: LEADERSHIP STYLES
  • Leadership styles and how it influences workers/situational leadership
  • Motivation
  • Determine goals
  • Discipline and employee management
  • Communication at work – why messages often fail to get through “ The Barriers”
  • Advantages of effective communication
  • 3 great work habits worth developing
  • Group exercise
10.45 MODULE 5: SITUATIONAL LEADERSHIP TOWARDS EMPOWERMENT AND LEARNING ORGANIZATION
  • The four situational leadership styles
  • Recognizing the communication pattern
  • What is directive and supportive behaviour ?
  • Leadership style 1 – Directing
  • Leadership style 2 – Coaching
  • Leadership style 3 – Supportive
  • Leadership style 4 – Empowerment and delegation
  • How directive style is different from coaching
  • How coaching style is different from supportive
  • Group discussion
1:00 Lunch

2.00 MODULE 6: MANAGING WORKERS PERFORMANCE
  • Setting goals
  • Understanding what is motivation
  • Motivating yourself and the workers
  • Observe and give feedbacks
  • Identify supervisors authority
  • Conduct performance appraisal
  • Address performance problems
  • Dismiss workers
  • Delegation/ Empowerment
  • Develop productive supervisors
  • Workers input
  • Adapting to environmental changes
  • Training summary
5:00 End Of Course

 

LEARN FROM THE BEST

Dr. V. THANABALAN VELLOO has extensive experience in the field of operations performance improvement particularly in various manufacturing and services industries. He is not only an excellent and resourceful training consultant; he is also skilled in management and leadership of organizations.

 

Dr. Thanabalan has much experience in manufacturing operations and has held various managerial positions such as Production Manager Packaging Manager, Planning and Logistics Manager, Sales Manager and Factory Manager. To name a few of the organizations that he has worked for are Carsem semiconductor, Baxter Healthcare, London Rubber Company, Solectron, Mona Industries and Asiatic Dipped Products. This experience has given him a thorough understanding of the opportunities and problems involved with managing work, people and customers.

While working in the manufacturing sector, he pursued an MBA program with University Kebangsaan Malaysia, majoring in General Management in 1996. Upon completion of his MBA in 1998 and also due to his passion for training, he switched his career to Training and development.

 

Dr. Thanabalan completed his PhD in 2013 in the area of training transfer.

 

To date Dr. Thanabalan has conducted more than 900 training programs mainly in the area of employee development, customer management and operations management/ improvement. He has conducted training programs in many business areas for government organizations and private sectors such as Ministry of Defence, TLDM, UMW, Titan Group, CS Metal Industries, Sharp Roxy, Petronas, ShinEtsu Sdn. Bhd., Triplus Industry, Metrod Sdn. Bhd., Shinko Electronics, Green Riverwood, Omron Malaysia Sdn. Bhd., Hap Seng Consolidated Bhd., YTY Industry, Maruyama Sdn. Bhd, Top Glove etc.

 

He has also provided quality trainings to more than 5000 clients over the past ten years.

 

Dr. Thanabalan is a versatile and bilingual training consultant; his fluency in Bahasa Malaysia has given him a competitive advantage especially in the present workplace conditions. He is a certified trainer with PSMB and to date has also conducted TNA projects and Train the Trainer programs for several companies. He is also a certified business coach representing University Malaya in coaching programs.

 

His participants always receive enhanced benefits and impactful results

 

 

VENUE DETAILS

Dorsett Kuala Lumpur
172 Jalan Imbi
55100 Kuala Lumpur

Phone :03 2716 1000

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my