• Introduction to Performance Measurement, KRA and KPI
  
• How Are KRA, KPI, Behaviors And Incentives Linked Together With The Job Description?
  
• The Reasons for Setting KPI
  
• Right & Wrong Types of KPI
  
• Parkinson Principle and Goal or Target Setting
  
• System Concept & Review System
  
• Understanding Performance Appraisal (PA) System, With JD Perspectives
  
• How to Systemize the PA Properly
  
• Summary and Workshop:

• “I benefitted very well. Absolutely informative and met the expectation.”
  Rajeswari Ramahnujam Somu, COO, Tech Terrain College
• “The best thing about the course is the way it was presented. It has increased my knowledge and awareness of the subject.”
  Ir. Haji Abdul Rahman bin Mohamad Said, Senior Manager, Planning, Syarikat Air Melaka Bhd.
• “This course can be used as a better guide and indicator in preparing staff performance reports. The examples given were very clear & easy to understand.”
  Engku Aznita binti Engku Hamzah, Senior Associate, SME Bank Malaysia Bhd.
• “I have obtained more knowledge & experience in KPI now. The course was an eye opener, also met new people and was able to share different experiences.”
  Zainal Abidin bin Ab Rahman, Business Development Manager, Syarikat Air Melaka Bhd.
• “Better understanding of KRAs & KPIs, the differences and cleared my previous misconceptions."
  Radziah binti Mahmud Muhaidin, HR Manager, Hospital Pakar An-nur Hasanah Sdn Bhd.

The performance of organizations is among the top agendas in any management, and quite rightly so. Many organizations however are measuring the “wrong square peg in a round hole”, as demonstrated by them being like busy bees without collecting any honey.

And since you cannot hope to manage what you cannot measure properly, it is no wonder many are not performing up to expectations. You may end up praising the bad and reprimanding the good.

This course aims to gel the understanding of KPI and incorporate into the performance appraisal system, making the latter fair, objective, and transparent.

CEOs, COOs, General Managers, Directors, Heads of Department, Managers, Business Development Managers, HR Managers, Executives, Supervisors and anyone who has staff reporting to him/her.

The Active Learning Activities May Include:

• Hands-on exercises
  
• Group discussions
  
• Case studies
  
• Workshops
  
• Commentary on other companies / industries

1. Defining KPI and its relevance to your areas of responsibility.
   
2. Setting expectations and working together to improve performance.
   
3. Assessing and reviewing performance strengths and weaknesses.
   
4. Enhancing awareness of obstacles to success and taking actions to overcome them.
   
5. Contributing to organizational objectives.
   
6. Conducting performance appraisal fairly, objectively, transparently and without favoritism