Essential Skills for New Managers & Senior Executives

25-26 Oct, 2017, Furama Hotel Kuala Lumpur

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Learn from the Best

Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 15 years experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house programmes. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s English Language courses are very well accepted and have been successfully conducted for in house and public programmes for participants from all over Malaysia. There is a popular demand for more of her courses in this area, especially from those who have attended her trainings before.

 

She is an approved PSMB Trainer with more than 15 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

 

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

 

"Knowledge is no power but Application is"

Venue Details

Furama Hotel Kuala Lumpur
136, Jalan Changkat Thambi Dollah, 55100 Kuala Lumpur, - 55100
Phone : (603) 2788 8888
Fax : (603) 2788 8889

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • New Managers, New Ethics
  • Top Common Mistakes By New Managers
  • Writing An Action Plan
  • Communications
  • Planning, Organising & Controlling
  • Leadership Skills
  • Building A Strong Rapport With Staff
  • Motivation Skills; Give Support To Get Work Done
  • Coaching Skills: Train & Guide Staff For Better Performance
  • S.M.A.R.T. Delegation
  • Forecasting
  • Team Building
  • Time Management
  • Personal Development
OBJECTIVES
  1. Helping New Managers To Manage Their Staff And Performance Confidently
  2. Raising Confidence Level In Managing Staff And Their Performance
  3. Being More Prepared To Execute Their Roles And Responsibilities
  4. Avoiding Common Mistakes Made By Past Managers
  5. Making New Managers More Efficient And Effective
  6. Improving Interpersonal Skills For Maintaining Team Spirit And Work Harmony
  7. Achieving Company’s Goals Smoothly Without Hindrance
WHO SHOULD ATTEND
  • Senior Executives who have staff under their supervision
  • New Managers
  • Existing Managers wishing to upgrade themselves

Level of understanding: Intermediate to Advanced

METHODOLOGY
  • Full participation is required to make the training more energised.
  • Role Plays, Case Studies & Team Activities will be included
  • Power point presentation with flip charts and boards will be used to make the training interesting
DAY 1
9:00 NEW MANAGERS, NEW ETHICS
  • The Transition: Executive to Manager
  • Overcoming Obstacles and Fear
  • Raising Confidence Level
  • Ethics: How you carry yourself as a team leader?
  • Managing Change
10:45 TOP COMMON MISTAKES BY NEW MANAGERS
  • Making changes too soon
  • Not knowing their staff well
  • Feel pressured to show ability to others
  • Lacking essential skills required of new managers
  • Forgetting to consult superiors
12:00 WRITING AN ACTION PLAN
  • Setting goals for the department
  • How to achieve these goals?
  • What strategies to adopt for staff to execute the plan?
  COMMUNICATIONS
  • Having an effective 2-way communication with your staff
  • Presenting visions, instructions and expectations clearly
  • Rephrasing words for better relationship
  • Developing Interpersonal skills for smooth interaction with staff and work harmony
1:00 Lunch

2:00

PLANNING, ORGANISING & CONTROLLING

  • Impact of T.A.G. Formula in executing plans
  • Organising all plans with deadlines for compliance
  • Regular reviews on performance results
  • Implementing various strategies to manage staff and their performance
3:45 LEADERSHIP SKILLS
  • Developing effective problem solving & decision making skills
  • Using different leadership techniques for different situations
  BUILDING A STRONG RAPPORT WITH STAFF
  • Carrying oneself well to create good impression and trust
  • Inviting feedbacks and suggestions from staff
  • Listening attentively to staff’s grievances and suggestions
  • Information sharing with staff
  • Handling issues with an open heart
5:00 End of Day 1
DAY 2
9:00 MOTIVATION SKILLS; GIVE SUPPORT TO GET WORK DONE
  • Intrinsic and Extrinsic Techniques
  • Self Motivation
  • Team Motivation
10:45 COACHING SKILLS: TRAIN & GUIDE STAFF FOR BETTER PERFORMANCE
  • Exploring some coaching strategies
  • Using the right coaching conversation techniques
12:00 S.M.A.R.T. DELEGATION
  • Are your staff ready to be on their own?
  • What level of delegation are you using?
  • Using the S.M.A.R.T. strategies
  FORECASTING
  • Forecast on the future of the department
  • Balancing the strengths and weaknesses of the staff
  • Training & Development of staff
1:00 Lunch

2:00 TEAM BUILDING
  • Not working alone but as a team now
  • Individual contribution versus team contribution
  • Significance of a T.E.A.M.
3:45 TIME MANAGEMENT
  • Work more with less time
  • Take on time with priorities
  • Balancing: important & urgent” works
  • Overcoming distractions and interruptions
  PERSONAL DEVELOPMENT
  • Keep Learning For Continuous Improvement
5:00 End of Course