Effective English Speaking & Email Writing Skills At Work

13-14 Dec, 2017, Vistana Kuala Lumpur

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Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 15 years experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house programmes. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s English Language courses are very well accepted and have been successfully conducted for in house and public programmes for participants from all over Malaysia. There is a popular demand for more of her courses in this area, especially from those who have attended her trainings before.

 

She is an approved PSMB Trainer with more than 15 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

 

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

 

"Knowledge is no power but Application is"

Venue Details

Vistana Kuala Lumpur
9 Jalan Lumut, Off Jalan Ipoh, 50400 Kuala Lumpur - 50400
Phone : (603) 4042 8000

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Overcoming Barriers In Speaking English
  • Correcting Common Errors In Conversation
  • Essence Of Correct Grammar In Communication
  • Impressive Telephoning With Better English
  • Express With Confidence
  • Essence Of Email Guidelines
  • Using The Right Language For Email Writing
  • Interesting Subject Line
  • Audience & Format
    Effective Composition & Style
  • Electing A Reader Friendly Structure
OVERVIEW

Effective English speaking and email writing skills are important abilities that every employee needs to have these days.

 

Every business organisation recognises the importance of the above needs for accomplishing its goals and objectives

 

Many people shun from speaking and sending emails in English due to poor grammar and fear of making mistakes.

 

This course is designed to help improve English proficiency as well as writing emails effectively and confidently.

 

The ability to speak English confidently and write emails effectively will win customers, old and new. Peers and colleagues are able to interact in English without fear with the improved skills.

COURSE OBJECTIVES
  1. Speaking English fluently and writing emails effectively.
  2. Correcting common grammatical errors in everyday conversation and emails.
  3. Securing better understanding from both customers and staff.
  4. Communicating with staff and customers with confidence.
AFTER ATTENDING THIS COURSE,
YOU WILL RETURN TO YOUR JOB...
  1. Being able to speak English and write emails with confidence.
  2. Being able to rid common errors in speaking and email writing.
  3. Increasing your ability to interact more in English.
  4. Improving your English grammar.
  5. Raising your ability to achieve company’s objectives.
WHO SHOULD ATTEND
All Employees with keen interest to speak and write better English for work excellence and career advancement.
METHODOLOGY
Interactive lectures with individual and team activities. Full participation is required.
  
DAY 1
9:00 OVERCOMING BARRIERS IN SPEAKING ENGLISH
  • Attitude Problem
  • Environmental Factors
  • Understanding Power
  • Learned Helplessness
10:00 CORRECTING COMMON ERRORS IN CONVERSATION
  • Office Meetings & Gatherings
  • Interaction With Customers
  • Dealing With Complaints
11:00 ESSENCE OF CORRECT GRAMMAR IN COMMUNICATION
  • Tenses
  • Subject & Verb Agreement
  • Plural & Singular
  • Pronouns : Subjective, Objective & Possessive
  • Articles: a, an, the .
  • Conjunction & Preposition
12:00 IMPRESSIVE TELEPHONING WITH BETTER ENGLISH
  • Answering Calls Professionally
    Asking Intelligently
1:00 Lunch

2:00 EXPRESS WITH CONFIDENCE
  • Giving instructions
  • Inviting guests to functions
  • Addressing good news
  • Responding to sad news
  • Apologising
  • Making suggestions
  • Objections
  • Offering & Asking For Help
3:45 ESSENCE OF EMAIL GUIDELINES
  • Dos & Don’ts
  • Make use of Netiquette for proper email writing
  • Learn how to write effective emails
5:00 End of Day 1
DAY 2
9:00 USING THE RIGHT LANGUAGE FOR EMAIL WRITING
  • Everyday Vocabulary For Easy Understanding
  • Keep It Short & Simple (KISS)
  • Limit Use Of Abbreviation & Jargons
10:45 INTERESTING SUBJECT LINE
  • Attract Attention Of Reader With 30 Second Influencer
  • Retain Reader For A Longer Time
12:00 AUDIENCE & FORMAT
  • Applying “WH” Questions : Who, What , When & How
  • Deciding on Formal or Informal Format To Use
1:00 Lunch

2:00 EFFECTIVE COMPOSITION & STYLE
  • Impress With Creative Words
  • Convey Message With Relevant Facts Clearly
  • Paragraph Power To Retain Reader
  • Pick The Right Theme
  • A.I.D.A. Concept
3:45 ELECTING A READER FRIENDLY STRUCTURE
  • Right Fonts
  • Interesting Heading & Sub Headings
  • Numbering with bullet points
  • Limit use of capital letters
4:30 DISCUSSION

5:00 End of Course