• Module 1: Burning issues in debt recovery
  
• Module 2: Customer Risk Profile
• Module 3: Negotiation Techniques
  
• Module 3: Profiling Your Debtors
  
• Module 4: Improve Telephone Skills
  
• Module 4: Collection Skills Via Telephone
  
• Module 5: Credit Evaluation & Monitoring
  
• Module 5: Qualities of an Effective Collector
  
• Module 6: Case Studies & Group Discussion
  
• Module 6: Recoveries Techniques
  
• Module 7: External Outsourcing to Collection Agencies
  
• Module 7: Internal Outsourcing to Staff
  
• Module 8: Legal Procedure
  
• Module 9: Bankruptcy (Amendment) Bill 2016
  
• Module 10: Case Studies & Group Discussion
  
  SPECIAL FEATURE
  Participants Will Receive a Set of Practical Templates suitable for all sectors. These templates;
  • Ease in planning, reporting & decision making process
  • Snapshot of overall issues & problem
  • Financial modeling using goal seek strategies for cash flow, profit, sales target, budgeting & working capital requirements.
  
  
  
  

In order to be an effective collector, you need to have the heart of an entrepreneur. This course will help to provide you with an environment that stimulates proactive behavior in order to achieve greater goals for yourselves and your organization.

By creating value for your organization, you will be amazed at the speed of career advancement.

Real-current problematic debt cases will be analyzed and scenario solutions will be provided under the guidance of Dr. Steven Liew.

Administrative and Secretarial Professionals contribute innumerable ways to company’s well-being and success. They are no longer just handling administrative and correspondence but are participating as management team members.

The Administrative & Secretarial Professional of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, has strong initiatives, is quite capable of stepping into an executive position, and is constantly upgrading herself. Planning, organising and coordinating the workflow is an important function of today’s administrative professional and this is expected of them by every boss or person they report to.

This course will prepare the administrative professional/secretary to better develop their skills and confidence that will bring out the best qualities in them. In this course they will also learn to apply the Rules of Work to better manage their work and personal success.

1. Understanding Negotiation Techniques
   
2. Profiling Your Customers
   
3. Using Practical Debt Recovery Approaches
   
4. Understanding Legal Debt Recovery Strategies
   
5. Knowing When To Initiate Legal Actions
   
6. Knowing How To Avoid Futile Effort In Recovery
   
7. Reviewing Legal Case Studies

Bankers, Accountants, Business Managers, Marketing Managers, Collection Executives, Sales Executives, Finance Executives, Supervisors, Managers, Credit Analysts, Credit Controller & Recovery Officers.

Case Study & Group Discussion. Real-current problematic debt cases will be analyzed and scenario solutions will be discussed within the course.

• “After the 2 day workshop on “Debt Recovery on NPL”, the following improvement are obvious, I set customer dateline for customers to pay, as the trainer impressed with the phrase “customer always want to pay “Now I have the passion for collection from my customers.”
  Head - Credit Division, Credit Guarantee Corporation
• “The clear improvement is the boosting of my confidence in negotiation with the customers on default payment, knowing what to ask, how to approach the customers as many role plays of customer interaction facilitated by Dr. Steven Liew really helps me in the collection process. Really nice to hear from you again & following up on my collection position.”
  Asset Manager, Malaysian Debt Venture
• “Before the credit seminar training, I am a very straight forward person in collection & sometimes customers cannot take it. After the training, I realize I should be cool & focus in the collection process. I am practicing them now & seeing a real change in my attitude towards the customers. Really thank you to Dr Steven Liew.”
  Head of Business Support Section, Johor Port Bhd
• “The credit management & collection seminar reinforce my believe in building strong rapport with customer, help the customers & even take some risk if necessary to recover the money. The skills learnt from the practical training process in solving & recovery the debts are indeed rewarding & challenging.” Marketing Manager & Credit Head; Theen Seng Paper Manufacturer Sdn Bhd
• “The credit seminar indeed is very beneficial as I am now cutting down bad cases, do more prevention during evaluation stage, and ask for advance payment. Before that, we will provide the professional services, bill them, & then chase for collection. Really, appreciate the skills & input from Dr Steven Liew. And also thank you for follow up with us after the credit & collection training session.”
  Lim Kai Siang & Co Chartered Accountant
• “After the credit & collection seminar, now I have the pretty good picture of guiding my credit staffs in the monitoring & collection process. Today, my Account Receiver (AR) is in a pretty good shape.”
  Finance Manager, Omni Precision Sdn Bhd
• “I realized my credit team is too nice with the customers. It gives me now the urgency to train the down line on the importance of customers & its credit exposure. Thank you Dr Liew for still remembering me. Do keep in touch please.”
  Herbert Poh, Manager, Proton Edar Sdn Bhd