Achieving Secretarial Excellence

23-24 Apr, 2018, PULLMAN KUALA LUMPUR BANGSAR

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Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 15 years experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house programmes. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s English Language courses are very well accepted and have been successfully conducted for in house and public programmes for participants from all over Malaysia. There is a popular demand for more of her courses in this area, especially from those who have attended her trainings before.

 

She is an approved PSMB Trainer with more than 15 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

 

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

 

"Knowledge is no power but Application is"

 

Venue Details

PULLMAN KUALA LUMPUR BANGSAR
No 1 Jalan Pantai Jaya Tower 3, 59200 Kuala Lumpur, - 59200
Phone : (603) 2298 1888

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Knowing Your Role & Responsibilities
  • Staying Competitive
  • Business Communication Skills
  • Managing Meetings And Writing Effective Notes & Minutes
  • Communicating Confidently
  • Multi-Tasking Smartly
  • Work More With Less Time
  • Organisational Skills
  • Writing Effective Emails & Reports Smartly
  • Effective Problem Solving Skills
  • Accept Changes
  • Management Skills
  • Recruitment Skills
  • Personality Grooming
  • Keep Learning
OVERVIEW

Every organization needs effective secretaries to assist bosses in their daily workloads and personal tasks.

 

The market challenges these days require super secretaries and not ordinary assistants to provide supporting services to bosses.

 

Bosses need these assistants to restore balance and ease work pressure. Simply hiring an assistant may not meet a boss’s work expectation. Every boss needs an effective and intelligent secretary to take over his routine tasks and share his work load. A smart secretary knows how to manage herself as well as manage her own boss. A lousy secretary on the other hand will bring ill effects to the boss.

 

Secretaries need to upgrade themselves to stay competitive in order to help bosses achieve their goals. Achieving secretarial excellence is a must do commitment for all these valuable assistants to bosses.

 

Continuous improvement is necessary this competitive market. Regular trainings of these assistants sharpen their secretarial skills and subsequently improve their work effectiveness. Their competencies will certainly lessen the daily burdens of their bosses.

 

This course helps secretaries to achieve their excellence in their performance, making them into valuable assistants to their bosses. The training helps secretaries to be more capable, independent and representing their bosses impressively.

OBJECTIVES
  1. Increasing the Competencies of Secretaries for Maximum Work Effectiveness.
  2. Equipping These Important Assistants with Good Business Skills to Lessen Bosses’ Work Burden.
  3. Being Important Assistants And Team Players, Not Ordinary Subordinates.
  4. Producing a Team Of Effective And Intelligent Secretaries To Meet Market Needs.
  5. Raising The Ability Of Secretaries In Helping Their Bosses To Achieve Company’s Objectives.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Being Able To Ease Work Pressure and Restore Balance.
  2. Increasing Capability to Lessen Your Boss’s Burden with Good Business Skills.
  3. Raising Your Confidence for Maximum Work Effectiveness.
  4. Representing Your Boss Effectively.
  5. Transforming Your Mindset for Career Advancement.
  6. Managing Yourself And Boss In Time Management And Organizing Schedules Effectively.
  7. Assisting Your Boss To Achieve Company’s Objectives Confidently.
WHO SHOULD ATTEND
  • Secretaries
  • Personal Assistants
  • Administrative Assistants

    A Good Refresher Course for Senior Secretaries, Senior Personal Assistants And Administrators
METHODOLOGY

  • Interactive Lectures

  • Role Plays

  • Individual & Team Activities

    Full participation is needed in this much energised training

DAY 1
9:00 KNOWING YOUR ROLE & RESPONSIBILITIES
  • Supportive Role
  • Helping Boss To Achieve His Goals
  • Good Representative Of The Boss
10.00 STAYING COMPETITIVE
  • Right Mindset
  • Competencies
  • Knowledge
  • Professionalism and Good Work Ethics
10.45 BUSINESS COMMUNICATION SKILLS
  • Mastering Courteous and Smart Speaking Skills
  • Developing People Skills
  • Upgrading Business Writing Skills
12.00 MANAGING MEETINGS AND WRITING EFFECTIVE NOTES & MINUTES
  • Note Taking Tips :
    i) Need to Know Facts
    ii) Nice to Know Facts
  • Writing Clear Agenda & Accurate Minutes
    i) Planning
    ii) Knowing How : Contents & Grammar
    iii) Distribution
  • Managing meetings well
1:00 Lunch

2.00 COMMUNICATIING CONFIDENTLY
  • Be An Attentive Listener
  • Be A Good Representative : courteous and polite
  • Great Communicator : impress and convince
  • Trouble Shooter with great interpersonal skills
3.00 MULTI TASKING SMARTLY
  • Lear the keys in smart multi-tasking
  • Importance of to do list
  • Making use of waiting period
3.45 WORK MORE WITH LESS TIME
  • Getting rid of distractions and interruptions
  • Calendaring & traditional to do list
  • Important versus Urgent
4.30 ORGANISATIONAL SKILLS
  • Planning boss’s schedules well
  • Rescheduling fast in the event of last minute changes
  • Prioritising intelligently
5:00 Lucky Draw Session
5:30 End Of Day 1
DAY 2
9:00 WRITING EFFECTIVE EMAILS & REPORTS SMARTLY
  • Knowing the email guidelines to avoid causing embarrassment to your boss
  • Learning how to write emails effectively and politely
  • Develop the skills in writing good reports formally and informally
10.00 EFFECTIVE PROBLEM SOLVING SKILLS
  • What are the strategies for effective problem solving?
  • Knowing when to consult boss
  • Learn how to solve small issues without bothering bosses
10.45 ACCEPT CHANGES
  • Fast Adaptability To Changes In Work
  • Flexible & Accessible
  • Stress Management To Stay Fit
12.00 MANAGEMENT SKILLS
  • Managing staff without disturbing boss
  • Motivating employees to minimise staff turnover
  • Team Player
1:00 Lunch

2.00 RECRUITMENT SKILLS
  • Learn some smart strategies in helping HR
3.00 PERSONALITY GROOMING
  • Carrying well at work : attire and behaviour
  • Representing the boss professionally
3.45 KEEP LEARNING
  • Strive for continuous improvement – stay updated
  • Getting prepared for next level of success
5:00 Lucky Draw Session
5:30 End Of Course