Basic English Communication at the Workplace

26-27 Jun, 2018, Vistana Kuala Lumpur

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Learn from the Best

Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 15 years experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house programmes. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s English Language courses are very well accepted and have been successfully conducted for in house and public programmes for participants from all over Malaysia. There is a popular demand for more of her courses in this area, especially from those who have attended her trainings before.

 

She is an approved PSMB Trainer with more than 15 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

 

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

 

"Knowledge is no power but Application is"

 

Venue Details

Vistana Kuala Lumpur
9 Jalan Lumut Off Jalan Ipoh, 50400 Kuala Lumpur,
Phone : 03 4042 8000

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Importance Of Basic English Communication
  • Common Difficulties
  • Basic English Grammar
  • Greeting People In Simple English
  • Answering Telephone Calls
  • Face To Face Encounters
  • Expressing Gratitude With “Thank You”
  • Social Interactions
  • Pronouncing Correctly
  • Basic English For Simple Email
OBJECTIVE
  1. English is well accepted internationally.
  2. Most companies in today’s market place importance in the use English for effective communication with their employees and customers. The importance of English at the workplace and in business these days cannot be ignored.
  3. There are many types of people at the workplace and business. Some can speak English but some can’t.
  4. Knowing Basic English can help us to communicate better with our colleagues and customers who speak only English.
  5. More and more business organisations are sending their employees to learn English for effective communication at work and with customers.
  6. Knowledge of Basic English at the workplace helps to understand job instructions and company’s objectives better. English speaking customers will be delighted to interact more effectively if the service staff can speak at least Basic English.
  7. This course offers valuable training on Basic English communication at the workplace. This training also helps participants to learn about common words and phrases in everyday conversation and meetings.
  8. Most important of all, the 2-day course helps those with fear in speaking Basic English. The key benefit is that participants become more confident in Basic English communication.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Communicating effectively in Basic English at the workplace.
  2. Overcoming fear in Basic English conversation with others.
  3. Interacting with English speaking staff and customers without fear.
  4. Learning common words and phrases in everyday conversation.
  5. Responding to others in different situations without hesitation.
  6. Performing better with less misunderstanding in English
  7. Raising ability to perform better at work.
WHO SHOULD ATTEND
  • Clerks and Executives at work
  • A good refresher course for Managers

    Level of understanding: Basic English


METHODOLOGY
Full participation is required. A very interactive training with role plays and team activities
DAY 1
9:00 IMPORTANCE OF BASIC ENGLISH COMMUNICATION
  • Defining its role in the workplace
  • Bad impact on our career and work if we are unable to communicate in basic English
10.45 COMMON DIFFICULTIES
  • Greeting people
  • Answering telephone calls
  • Face to face encounters with English speaking people
  • Expressing gratitude
  • Right words to use in social interaction
  • Addressing good news and bad news
  • Writing simple English emails
  • Fear of wrong pronunciation
  • Spelling of words
12.00 BASIC ENGLISH GRAMMAR
  • Differentiating states of happening with Tenses: Present, Past, Future,
  • Subject and Verb agreement
  • Nouns and Pronouns : I, me, we, us, she, her, he, him, they, them
  • Plural and Singular Nouns
  • Adjectives
  • Conjunctions : because, but, however, therefore, and
  • Prepositions : at, in, on
1:00 Lunch

2.00 GREETING PEOPLE IN SIMPLE ENGLISH
  • Formal & Informal greetings
  • Introducing yourself
  • Addressing the other party
  • Common vocabulary to use when meeting people
3.45 ANSWERING TELEPHONE CALLS
  • Answering : transferring, taking and conveying messages
  • Asking smartly
  • Offering help
  • Common phrases
    Examples
    i. How may I help you?
    ii. May I know to whom I am speaking?
    iii. Just a moment, please. .
    iv. How may I help you further?
5:00 End of Day 1
DAY 2
9:00 FACE TO FACE ENCOUNTERS
  • What to say in normal meetings with people?
    Examples:
    How are you?
    I am fine. What about you?
    So glad to see you here!
  • Common vocabulary that we often use in office discussions
  • Words that help to delight customers in our encounter with them
    Examples:
    It is our pleasure to serve you.
    Thank you for your support
    Sure! Your matter is addressed immediately.
    Sorry to hear that, Madam!
  • Learn some positive words that impress
10.45 EXPRESSING GRATITUDE WITH “THANK YOU”
  • Learn some common examples of expressing your gratitude
  • Add more words to “Thank you”.
12.00 SOCIAL INTERACTIONS
  • Speak confidently in functions and gatherings
  • Express without fear in simple English in sad, happy and angry situations
    Examples:
    Do not worry!
    Congratulations!
    Sorry, Sir!
    Why did you do this?
  • Common words in social interactions
  • Apologising for delay, mistakes, etc.
  • Giving suggestions
  • Disagreeing
1:00 Lunch

2.00 PRONOUNCING CORRECTLY
  • Impact of vowels and consonants on pronunciation
  • Stress on action words and verbs for effective communication
3.45 BASIC ENGLISH FOR SIMPLE EMAIL
  • Simple greetings in email
  • Right format to decide : Formal or informal
  • How to start and end with correct words?
5:00 End of course