Effective English Communication Skills That Deliver Results

13-14 Aug, 2018, Kuala Lumpur

FOCUSING ON
  • Growing Importance
  • Getting Rid Of Obstacles
  • Avoiding Common Grammatical Errors
  • Not Forgetting Important Grammar Rules
  • Clarification Strategies
  • Pronunciation
  • Vocabulary & Spelling
  • Answering & Asking Questions Confidently
  • Speaking Confidently
  • Responding To Customers Confidently
  • Impressive Phrases For English Presentations
  • Communicate With Better Writing Skills
  • Written Communication: Effective Email Writing
  • Body Language Enhances English Communication
OVERVIEW

Effective English Communication Skills are of vital importance for work and business success.

 

The growing importance of English communication skills cannot be denied.

 

English, being an international common tongue is an important tool for global office interactions and commercial markets locally and abroad.

 

Both oral and written communication in English are much needed in and out of the office. Many people shun from English communication due to poor grammar and limited vocabulary.

 

Poor English communication can lead to unhappy consequences.

Some executives and managers failed to give proper instructions due to inability to communicate effectively in English. Their poor English presentations create miscommunication and bad image too. They will lose the respect and confidence from their sub-ordinates.

 

Customers will go away if customer service staff cannot explain or handle their complaints effectively in English. Wrong English phrases will chase customers away. Effective English communication skills are much needed to attract new customers and retain the old ones.

 

It is imperative for Executives and Managers to improve their English communication skills without delay for better work performance and business results.

 

This course helps participants to master effective English communication skills that deliver results. The participants will be more confident in their work delivery and connection with staff and customers.

 

This course increases the competency level of participants in presenting their instructions, information and views in English without fear. It also helps to overcome common grammatical errors that often cause embarrassments when executing their functions.

 

Effective English communication skills are the gateways to work and business success.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Improving English communication skills for better interactions and performance results.
  2. Being self-motivated in using English to communicate effectively.
  3. Being more confident in both oral and written English communication.
  4. Communicating effectively with staff and customers without misunderstanding.
  5. Improving vocabulary, spelling and grammar for overcoming embarrassing errors.
  6. Using the accurate English words in presentations.
  7. Increasing your work effectiveness.
  8. Raising your ability in achieving company’s goals.
WHO SHOULD ATTEND
  • Clerks, Executives & Managers who wish to improve their English communication skills
  • Those who wish to overcome common errors in everyday English communication
  • Those who wish to convey clear messages in English for maximum work effectiveness

    Level of understanding: Intermediate
METHODOLOGY

Full participation is needed in this fun filled and energetic training. Interactive Lecture with Role Plays, Individual & Team Activities will be included for maximum effectiveness.

DAY 1
9:00 GROWING IMPORTANCE
  • Increasing global communication makes it necessary
  • The urge for more education via internet aggravates importance
  • Upgrading work and business competencies for survival in a much competitive world
10:45 GETTING RID OF OBSTACLES
  • Lacking Interest
  • Poor Understanding
  • Fear In Making Mistakes
  • Learned Helplessness
  AVOIDING COMMON GRAMMATICAL ERRORS
  • Oral Communication: Office discussions & customer interactions
  • Written Communication: Emails
12.00 NOT FORGETTING IMPORTANT GRAMMAR RULES
  • Important Tenses: Present, Past, Perfect & Future
  • Predicate
  • Subject & Verb Agreement
  • Articles
  • Sentence Connectors: Conjunctions & Prepositions
  • Punctuations
  • Adjectives
1:00 Lunch

2:00

CLARIFICATION STRATEGIES

  • Words with same pronunciation but different meanings
  • Antonyms and Synonyms
  • Spelling Errors : British English or American English
  • Repeated words that should not be used: repeat again, reply back, discuss about, etc.
2:00

PRONUNCIATION

  • Importance of Vowels - A.E.I.O.U
  • Consonants
  • More stress on action words
  • Rhythm
  • Tonality
3:45 VOCABULARY & SPELLING
  • Expand English Vocabulary with simple tips
  • Enhancing Spelling Ability with simple exercises
5:00 End of Day 1
DAY 2
9:00 ANSWERING & ASKING QUESTIONS CONFIDENTLY
  • Creating Impact With Warm Greetings
  • Impressive Phrases: Telephone & Face To Face
  • Words To Avoid
10:45 SPEAKING CONFIDENTLY
  • Invitations
  • Apologising
  • Giving suggestions
  • Offering help
  • Disagreeing
  • Responding to good and sad news
  RESPONDING TO CUSTOMERS CONFIDENTLY
  • Enquiries
  • Complaints
12.00 IMPRESSIVE PHRASES FOR ENGLISH PRESENTATIONS
  • Presenting confidently with correct English
1:00 Lunch

2:00 COMMUNICATE WITH BETTER WRITING SKILLS
  • Right Language : Positive vs Negative words
  • Clear Writing
  • Simple Vocabulary
  • Paragraph Power
  • Right Format : Formal and Informal
  WRITTEN COMMUNICATION: EFFECTIVE EMAIL WRITING
  • Email guidelines
  • Avoiding common errors
  • Writing an effective email in proper English
3:45 BODY LANGUAGE ENHANCES ENGLISH COMMUNICATION
  • Learn some non-verbal communication gestures that help in English communication
5:00 End of Course

 

LEARN FROM THE BEST

Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 15 years experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house programmes. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s English Language courses are very well accepted and have been successfully conducted for in house and public programmes for participants from all over Malaysia. There is a popular demand for more of her courses in this area, especially from those who have attended her trainings before.

 

She is an approved PSMB Trainer with more than 15 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

 

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

 

"Knowledge is no power but Application is"

 

VENUE DETAILS

Furama Hotel Kuala Lumpur
136, Jalan Changkat Thambi Dollah
55100 Kuala Lumpur

Phone :03-2788 8888

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my