Essential Skills & Strategies for First Time Managers & Newly Appointed Supervisors

18-19 Sep, 2018, Furama Hotel Kuala Lumpur

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Learn from the Best

Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 15 years of experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house courses. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s Professional Development courses are very well accepted and have been successfully conducted for in house and public courses for participants from all over Malaysia. There is a popular demand for more of her courses in this area, especially from those who have attended her trainings before.

 

She is an approved PSMB Trainer with more than 15 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in management courses, customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

 

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

 

“Knowledge is no power but Application is”

Venue Details

Furama Hotel Kuala Lumpur
136, Jalan Changkat Thambi Dollah, 55100 Kuala Lumpur,
Phone : 03-2788 8888

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Overcoming Fears In The New Roles
  • Avoiding Common Failures
  • Equipping With The Right Mindset For The Transition
  • Setting Performance Standards & Action Plans
  • Possessing Strong Communication Skills
  • Managing Sub-Ordinates With Management Skills
  • Problem Solving & Decision Making Skills
  • Training & Development Strategies
  • Delegation Strategies: Are You Ready?
  • Change, Change, Change
OVERVIEW

There are so much to do for first time managers and newly appointed supervisors.

 

First time managers and newly appointed supervisors need to upgrade their existing competencies and transform their mind-sets to face the new challenges in front of them. There are many nerve racking issues in their minds.

 

They need to focus on team goals and erase the previous “soloist“ mind-set. They do not work alone now but with sub-ordinates to take care. Meeting expectations and pressure from bosses are obvious but with the new challenges as team leaders, they have to be responsible for the team’s performance and welfare.

 

Many are doubtful whether they can be accepted by the team. There are so many questions raised when employees become first time managers or newly appointed supervisors. Some of questions are common but nerve racking. Can staff accept them and perform with maximum output under their leadership?

 

This course helps to develop first time managers and newly appointed supervisors with the right skills and strategies to execute their functions effectively with confidence. This course also trains and develops them into excellent communicators and successful team leaders.

OBJECTIVES
  1. Training and Developing First Time Managers & Newly Appointed Supervisors
  2. Raising Ability To Achieve Company’s Goals In The New Roles
  3. Becoming Excellent Team Leaders
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Raising Confidence Level In Assuming The New Roles
  2. Ability To Deal With Sub-ordinates Effectively
  3. Overcoming Fears In The New Roles
  4. Focus More On Team Goals
WHO SHOULD ATTEND
  • First Time Managers & Newly Appointed Supervisors
  • Managers & Supervisors who wish to refresh their skills in leading teams
METHODOLOGY
  • Interactive Lectures
  • Case Studies
  • Role Plays
  • Team Activities
  • Power Point Presentation
DAY 1
9:00 OVERCOMING FEARS IN THE NEW ROLES
  • Meeting Expectations From Boss & Sub- Ordinates
  • Ability To Handle A Team
  • Enough Knowledge Of New Job & Competencies To Do It
10:45 AVOIDING COMMON FAILURES
  • Complacency
  • Too Assuming
  • Taking Things For Granted
  • Making Changes Without Understanding Existing Environment
  • Not Willing To Embrace Change
  • Too Obsessed With Myth of Management
  • Not Knowing How To Fulfil Expectations From Boss & Sub-Ordinates
  • Overlooking Team Goals
12.00 EQUIPPING WITH THE RIGHT MINDSET FOR THE TRANSITION
  • To Adopt a “Team“ mind-set instead of “Soloist“ one.
  • Commitment To Achieve Company’s Objectives With Added Responsibilities
  • Need To Manage Sub-ordinates Effectively
  • Establishing & Achieving Team Goals As Prior Missions
  • Continuous Improvement For Self & Sub- ordinates
1:00 Lunch

2:00

SETTING PERFORMANCE STANDARDS & ACTION PLANS

  • Giving clear standards and expectation required from sub-ordinates
  • Knowing your team goals and setting standards to achieve
  • Developing action plans to achieve and monitor goals
  • Further action plans for bad performance results
3:45 POSSESSING STRONG COMMUNICATION SKILLS
  • Are you listening enough? If not, how to improve?
  • Are your instructions clear? If not, learn how to do it properly.
  • Are you a great communicator or a dictator and commander?
  • How you say matters!
  • Right tone matters in effective communication - Stop yelling!
  • Are your staff avoiding you?
5:00 End of Day 1
DAY 2
9:00 MANAGING SUB-ORDINATES WITH MANAGEMENT SKILLS
  • Leadership: Situational & By Examples
  • Relationship Building : Boss & Sub-Ordinates
  • Motivating Sub-ordinates: Maximum Output
  • Emotional Intelligence: Understanding Sub-ordinates
10:45 PROBLEM SOLVING & DECISION MAKING SKILLS
  • Solve or help to solve problems of sub- ordinates
  • Make right decisions with proper analysis and appropriate solutions
  • Believe in inviting suggestions for the best solution
12.00 TRAINING & DEVELOPMENT STRATEGIES
  • Developing Training Needs Analysis For Self & Team
  • Making Training & Development A Necessity For Best Productivity
  • Regular Trainings & Evaluations
  • Inviting Suggestions For Improving Performance Quality
1:00 Lunch

2:00 DELEGATION STRATEGIES: ARE YOU READY?
  • All Successful Managers & Supervisors Delegate!
  • Learn The Smart Strategies:
  • Why did delegation fail in many cases?
  • Adopt the right strategies to ensure success - S.M.A.R.T
3:45 CHANGE, CHANGE, CHANGE
  • Make a difference with “Change”
    See Beyond The Mirror!
    Get Out From The Comfort Zone
5:00 End of Course