Practical Administrative Management Skills

19-20 Sep, 2018, Hotel Istana

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Sheena Chahil is the Executive Director of IMP Training & Consultancy. She brings to you years of invaluable experience, offering speaking, training and consulting services to corporate clients, private individuals, professional associations, government agencies, colleges and universities.

 

Her passion for people development drives her to help men and women achieve their dreams and aspirations by projecting their best through their visual appearance, communication and interpersonal skills. As a trainer and consultant, she has developed corporate workshops and individual coaching services designed to provide employees and leaders with the tools and the self confidence they need to master their professional lives.

 

Sheena actively conducts training on areas of Personnel Development such as Office Management & Administrative Skills, Effective Business Communication, Boosting Self Confidence & Self Esteem, and Positive Work Attitudes. As such she keeps herself updated on trends in office administration and essential insights into changes within the office administrative profession.

 

Her extensive exposure in the service industry has also enabled her to train others in areas on Customer Care, Hospitality Image and other Customer Services related workshops. She has acquired her training in Customer Service from the International Air Transport Association - IATA Singapore

 

Among her satisfied clients are organizations such as Maybank, Public Investment Bank, BHP Billiton, TNS Worldpanel, Sunway Group, DaimlerChrysler, Maxis Mobile, Celcom, Kuwait Finance House, Telekom Malaysia, British American Tobacco, Intel Singapore, Asia Business Forum Singapore, DRB Hicom, CIMB Bank, Chevron Malaysia Ltd, Tractors Malaysia, Great Eastern Life Assurance, UMW Toyota, Securities Commission, Western Digital and Petronas Group of Companies.

 

She is also a popular speaker at seminars and symposiums both in Malaysia and the region and specializes in conducting presentations on topics on Image Building, Business Etiquette and Corporate Communications. She has been featured on some of the local television programs, local magazines and local newspapers. Apart from that she also contributes articles to some of the local magazines and local newspapers.

Venue Details

Hotel Istana
73 Jalan Raja Chulan, 50200 Kuala Lumpur,
Phone : 03 2141 9988

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

COURSE HIGHLIGHTS
  • Your Attitude, Role, Responsibilities And Challenges
  • How To Manage Change In The Workplace With Confidence
  • Effective Organisational And Time Management Skills
  • Job Efficiency Vs Effectiveness
  • Workplace Communication
  • Managing People
  • Business Communication Dynamics
  • Effective Memoranda And Email
  • File Management Essentials
THE LEARNING MODEL turns traditional training upside down. Instead of explaining a topic to the edge of boredom before doing a short exercise, as is the typical procedure in many training rooms, our Course Leader, utilizing the Learning Model, put the participants immediately on task with a specially designed activity, No dead time. The activity is followed by accurate information, useful learning tools and timely coaching.
OBJECTIVE

Administrative Professionals contribute innumerable ways to company’s well-being and success. They are no longer just handling administrative and correspondence but are participating as management team members. As the roles of the administrative professionals have expanded, so have its responsibilities. Your staff must be equipped with the necessary skills to help you succeed, maintain good public relations and achieve your professional goals.

 

This course will prepare your administrative professional/secretary to better develop her/his skills and confidence that will bring out the best qualities in them.

METHODOLOGY

The methodology used provides a complete learning system with well defined objectives that are achieved through use of:
Instructions and discussions

  • Video films
  • Notes/Handouts
  • Group exercises and role play
  • LCD projector

AFTER ATTENDING THIS COURSE,
YOU WILL RETURN TO YOUR JOBS …

  1. Learning How To Solve Problems And “Think On Your Feet”.
  2. Using Interpersonal Skills To EnhanceRelationships At Work.
  3. Managing Key Responsibilities Such As Planning, Organizing And Scheduling Effectively.
  4. Improving Productivity Through Effective Time Management.
  5. Mastering Professional Touches In Writing To Produce Highly Professional Business Letters.
 
DAY ONE
9:00 YOUR ATTITUDE, ROLE, RESPONSIBILITIES AND CHALLENGES
  • You Are Important
  • Your Role In The Management
  • Understanding Your Company Culture And
    Expectation Of Superiors
  • How To Achieve Better Performance
10:45 HOW TO MANAGE CHANGE IN THE WORKPLACE WITH CONFIDENCE
  • Identifying Current Challenges In Changing Environment
  • How To Manage Change Effectively
  • Overcoming Fear In Changes
  • How To Be More Positive, Persuasive And Powerful In Every Situation
1:00 Lunch & Zohor

2:00 EFFECTIVE ORGANISATIONAL AND TIME MANAGEMENT SKILLS
  • Establishing Effective Organization And Job Duties
  • Working Smarter Through Effective Time Management
  • Prioritizing, Ranking And Planning Our Daily Activities
  • Strategies For Daily Work Organization
    ~ Paper Management Skills
3:45 JOB EFFICIENCY VS EFFECTIVENESS
  • The Clerical Role In A Modern Office Environment
  • How To Be Efficient And Effective Within Your Functional Role
  • Are You Well Versed With Your Job Function?
  • Superior Work Performance: The 3p’s Factor
  • Modern Multi-Skilled Cleric
  • Administrative Skills That Matter
5:00 End of Day One

DAY TWO
9:00 WORKPLACE COMMUNICATION
  • Communication A Vital Tool For Operational Efficiency
  • Working Towards Better Communication
  • The Importance Of Written, Verbal And Non Verbal
  • The Use Of Business English At The Workplace
10:45 MANAGING PEOPLE
  • Meeting The Modern Boss’ Expectation
  • Relationship Building: Relating To Your Subordinates And Peers
  • PERSONALITY PLUS A Method Of Self Evaluation
  • How To Work With People Successfully
12:00 BUSINESS COMMUNICATION DYNAMICS
  • Business Correspondence Overview
  • Up To Date Business Layouts
  • Modern Language, Structure And Style
  • Business Writing Made Easy
  • Document Analysis And Makeover
1:00 Lunch & Zohor

2:00 EFFECTIVE MEMORANDA AND EMAIL
  • Keep It Short But Be Friendly
  • Use Tact And Diplomacy For Conveying News
  • Manage Your E-Mail Correspondence Effectively
  • Learn The Etiquette Of E-Mail Communication And Avoid The Pitfalls
3:45 FILE MANAGEMENT ESSENTIALS
  • What To File, When To File And How To File
  • Filing First Considerations
  • Filing Made Easy
  • Filing Tools, Essentials And Reminder Systems
5:00 End of Course