Taking Initiatives for Work Excellence
14-15 Nov, 2018, Vistana Kuala Lumpur
IPA Training is Registered with
Learn from the Best
Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.
She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.
She has with her no less than 15 years of experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house courses. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.
Carol’s Professional Development courses are very well accepted and have been successfully conducted for in house and public courses for participants from all over Malaysia. There is a popular demand for more of her courses in this area, especially from those who have attended her trainings before.
She is an approved PSMB Trainer with more than 15 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in management courses, customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.
Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.
“Knowledge is no power but Application is”
Venue Details
Vistana Kuala Lumpur
9 Jalan Lumut Off Jalan Ipoh,
50400 Kuala Lumpur,
Phone : 03 4042 8000
Contact us
Juliany,
03 2283 6109
juliany@ipa.com.my
Phoebe,
03 2283 6100
phoebe@ipa.com.my
FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my
ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my
| FOCUSING ON |
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| OVERVIEW |
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Taking initiatives are no longer an option but a must for work excellence.
Employees in any organization need to take initiatives if they want to be successful in their careers.
Doing the right things right improves their work performance and harmony. |
| OBJECTIVES |
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| WHO SHOULD ATTEND |
| Clerks, Executives and Asst. Managers
Level of Understanding: Intermediate |
| METHODOLOGY |
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A much energised and interactive training requiring full participation. Role plays and team activities are included too.
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