Taking Initiatives for Work Excellence

14-15 Nov, 2018, Kuala Lumpur

FOCUSING ON
  • Importance Of Initiatives At Work
  • Commitment
  • Speaking Out
  • Share Information
  • Walk The Extra Mile
  • Ask Intelligently When In Doubt
  • Team Spirit
  • Creativity
  • Time Management
  • Embrace Change For Performing The Best
  • Integrity
OVERVIEW

Taking initiatives are no longer an option but a must for work excellence.

 

Employees in any organization need to take initiatives if they want to be successful in their careers.

 

Doing the right things right improves their work performance and harmony.

OBJECTIVES
  1. Developing highly successful and effective employees at work.
  2. Raising work effectiveness at work.
  3. Improving your ability to meet company’s objectives and goals.
WHO SHOULD ATTEND
Clerks, Executives and Asst. Managers

Level of Understanding: Intermediate

METHODOLOGY

A much energised and interactive training requiring full participation. Role plays and team activities are included too.

  • Interactive Lectures
  • Case Studies
  • Role Plays
  • Team Activities
  • Power Point Presentation
DAY 1
9:00 IMPORTANCE OF INITIATIVES AT WORK
  • Definition of initiatives
  • Value to work effort
10:45 COMMITMENT
  • Dual Mindsets - Company and self
  • Passion to get things done first before others
  • Achieving self and team goals
12.00 SPEAKING OUT
  • Be Assertive and speak out your mind
  • Make the first move in expressing your views
  SHARE INFORMATION
  • Be generous in sharing information with team
  • Correct wrong data and inform others
1:00 Lunch

2:00

WALK THE EXTRA MILE

  • Do more than others
  • Give extra effort in your work and when offering help to others
3:45 ASK INTELLIGENTLY WHEN IN DOUBT
  • Never assume
  • Ask, if in doubt
5:00 End of Day 1
DAY 2
9:00 TEAM SPIRIT
  • Believe in team work
  • Work closely with team members
  • Recognise team’s contribution
  • Understand the significance of T.E.A.M.
10:45 CREATIVITY
  • Develop more ideas and give suggestions for work improvement
  • Enhancing creativity blossom
  • Be creative
12.00 TIME MANAGEMENT
  • Doing the right thing right
  • Overcoming interruptions and distractions
1:00 Lunch

2:00 EMBRACE CHANGE FOR PERFORMING THE BEST
  • Change for the better and make a difference
  • Accept changes for smooth work delivery
3:45 INTEGRITY
  • Be honest in work and relationship with staff and boss
  • Edit before submission to ensure accuracy
  • Be fair in all issues handling
5:00 End of Course

 

LEARN FROM THE BEST

Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 15 years of experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house courses. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s Professional Development courses are very well accepted and have been successfully conducted for in house and public courses for participants from all over Malaysia. There is a popular demand for more of her courses in this area, especially from those who have attended her trainings before.

 

She is an approved PSMB Trainer with more than 15 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in management courses, customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

 

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

 

“Knowledge is no power but Application is”

 

VENUE DETAILS

Vistana Kuala Lumpur
9 Jalan Lumut Off Jalan Ipoh
50400 Kuala Lumpur

Phone :03 4042 8000

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my