Developing The Star Performing Secretary & Office Professional In You!

22-23 Nov, 2018, Kuala Lumpur

FOCUSING ON
  • Re Branding Secretaries in New Millennia
  • Key Competencies of A Secretary
  • How Secretaries Can Project the Right Image
  • Managing E Calendar and Appointments
  • Managing Your Boss
  • Arranging For Events and Meetings
  • Managing Your Email
  • Dealing with People Effectively
OBJECTIVE

The role of the Secretary has vastly evolved in the 21st century. They play a more prominent role in carrying out their task and indirectly involved in many other crucial activities of the inter-related departments in the organization.

 

This course will focus on developing Secretaries and Office Professionals to become self-directed performers with the right attitude for learning and ultimately deliver high quality work that will make a bottom-line difference in the organization. You will also discover how to manage your task, bosses and others more effectively. Unleash your power to use enhanced-communication skills to project a professional outlook at all times in the office.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB...
  1. Learning How To Solve Problems And “Thinking On Your Feet.”
  2. Discovering Your New Roles As Secretaries And Office Professionals.
  3. Analyzing Your Current Abilities And Becoming A Star Performer.
  4. Learning Many Key Pointers And Techniques And Accomplishing Your Task Efficiently.
  5. Understanding Your Important Core Competencies As Secretaries And Office Professionals.
  6. Managing Bosses And Reducing Their Stress.
  7. Learning How To Smooth Your Talk Thru Appointments And Telephone Conversations.
  8. Managing Meetings Efficiently.
WHO SHOULD ATTEND
Designed for Secretaries, Personal Assistants, Executive Secretaries, Office Professionals, Administrative Assistants and all staff dealing with the similar tasks.
METHODOLOGY

This is a practical course with many hands-on activities to allow participants to experience what they learn first. Methodologies used are:

  • Problem analysis
  • Case study
  • Role play
  • Games
  • Group discussion
  • Lecture
 
DAY 1
9:00 RE BRANDING SECRETARIES IN NEW MILLENNIA
  • Facing The Challenges of the 21st Century
  • Current Primary Responsibilities and Job Scope
  • How to Survive and Succeed In Present Career Path
10:45 KEY COMPETENCIES OF A SECRETARY
  • Knowledge That Keeps You At Par
  • How Much Competencies Contribute To KPI?
  • 10 Important Secretarial Skills
1:00 Lunch

2:00 HOW SECRETARIES CAN PROJECT THE RIGHT IMAGE
  • Secret of Communication
  • That Tone of A Professional
  • Learn To Read People Silently
3:45 MANAGING e CALENDAR AND APPOINTMENTS
  • How to Manage Your Calendar
  • SOPs to Manage Bosses Calendar
  • Handling Reminders and Appointment Effectively
5:00 End of Day 1
DAY 2
9:00 MANAGING YOUR BOSS
  • The “Important Cup of Coffee”
  • Manage Interruptions
  • Arranging Bosses Files and Folders
  • Managing Bosses Personal Matters
10:45 ARRANGING FOR EVENTS AND MEETINGS
  • Preparing Your Meeting Checklist
  • Facilities Arrangement
  • SOP For Chasing For Last Minute Reports
1:00 Lunch

2:00 MANAGING YOUR EMAIL
  • Categorizing Your In box
  • Implementing Quick Steps
  • Emptying and Clearing Your Clutter
3:45 DEALING WITH PEOPLE EFFECTIVELY
  • Balancing Your Act With Boss and Others
  • Giving “Excuses” and “Protecting” Bosses
  • Manipulating Different Egos At Work
5:00 End of Course


 

LEARN FROM THE BEST

MS. ANANTHY SANKARAN holds a B. Econs. (Business Administration) and Masters Degree in Civilization Studies (M.A.Civilization) from University Malaya. She is also a HRDC (Human Resource Development Council) certified trainer.

 

During her 14 years’ experience as Corporate Trainer (trained more than 2000 staff from various sector), she has developed vast experience in the full spectrum of all Management Development areas. She also won the prestigious “Best In-house Trainer” award from a top notch Training and Consultancy firm in the country.

 

She has travelled extensively to all parts of the country to conduct various “human behavioural” workshops to enhance peoples’ ability and attitude to perform better at workplace.

 

Her areas of expertise or most popular training workshops are Managing Difficult People at Work, Multitasking Skills, Communication, Leadership, Motivation, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial /Executive/Clerical Development and many other Administrative Skills Enhancement courses.

 

She has marketed, trained, coordinated and developed courses for multinationals and local conglomerates from various sectors such as CIMB, Maybank, Bank Rakyat, Malaysian Institute of Insurance (MII), MAA, Prudential, SME Corp, BP Chemicals, PERODUA, PROTON, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, and many more.

 

Among many government bodies she has conducted successful in–house courses are; Jabatan Perdana Menteri, Jabatan Sumber Manusia, PSMB Bhd, PDRM, LHDN, PERKESO, TNB, MPSA, JPA and Jabatan Akauntan Negara to name a few.

 

She has undertaken successful insurance merger projects such as MNI and Takaful whereby she was part of the “changing mindsets” team, conducted a series of “Managing Change” courses for more than 300 staff of different levels.

 

Some major training projects conducted by Ms. Ananthy includes facilitating 400 Line Leaders from Perodua to enhance their core competency skills, forming positive work culture for more than 200 staff of Naza Kia, Toyota Assembly, Proton and Volvo.

 

Her success story also includes improved Corporate Communication skills for more than 300 staff of Titan Chemicals and part of the Supervisory courses for UNIMAS Sarawak.

 

Her courses are easy to understand as she uses simple, interesting and practical tools as methodologies in all training courses. It focuses on changing peoples’ mindsets to become more productive and proactive at work. All companies have seen positive results and many participants were happy to mention that some key concepts shared during the training sessions were able to change the way they think

 

A firm believer of “Behind Every Successful Organization Is A Well Trained Team of Committed People”, Ananthy conducts highly interactive courses, both in English and Bahasa Malaysia, to ensure productive, economical and personal growth for all participants.

 

VENUE DETAILS

Hotel Istana
73 Jalan Raja Chulan
50200 Kuala Lumpur

Phone :03 2141 9988

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my