Improving Communication & Interpersonal Skills

23-24 Jan, 2019, Kuala Lumpur

IPA Training is Registered with

Learn from the Best

MS. ANANTHY SANKARAN holds a B. Econs. (Business Administration) and Masters Degree in Civilization Studies (M.A.Civilization) from University Malaya. She is also a HRDC (Human Resource Development Council) certified trainer.

 

During her 14 years’ experience as Corporate Trainer (trained more than 2000 staff from various sector), she has developed vast experience in the full spectrum of all Management Development areas. She also won the prestigious “Best In-house Trainer” award from a top notch Training and Consultancy firm in the country.

 

She has travelled extensively to all parts of the country to conduct various “human behavioural” workshops to enhance peoples’ ability and attitude to perform better at workplace.

 

Her areas of expertise or most popular training workshops are Managing Difficult People At Work, Multitasking Skills, Communication, Leadership, Motivation, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial /Executive/Clerical Development and many other Administrative Skills Enhancement courses.

 

She has marketed, trained, coordinated and developed courses for multinationals and local conglomerates from various sectors such as CIMB, Maybank, Bank Rakyat, Malaysian Institute of Insurance (MII), MAA, Prudential, SME Corp, BP Chemicals, PERODUA, PROTON, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, and many more.

 

Among many government bodies she has conducted successful in–house courses are; Jabatan Perdana Menteri, Jabatan Sumber Manusia, PSMB Bhd, PDRM, LHDN, PERKESO, TNB, MPSA, JPA and Jabatan Akauntan Negara to name a few.

 

She has undertaken successful insurance merger projects such as MNI and Takaful whereby she was part of the “changing mindsets” team, conducted a series of “Managing Change” courses for more than 300 staff of different levels.

 

Some major training projects conducted by Ms. Ananthy includes facilitating 400 Line Leaders from Perodua to enhance their core competency skills, forming positive work culture for more than 200 staff of Naza Kia, Toyota Assembly, Proton and Volvo.

 

Her success story also includes improved Corporate Communication skills for more than 300 staff of Titan Chemicals and part of the Supervisory courses for UNIMAS Sarawak.

 

Her courses are easy to understand as she uses simple, interesting and practical tools as methodologies in all training courses. It focuses on changing peoples’ mindsets to become more productive and proactive at work. All companies have seen positive results and many participants were happy to mention that some key concepts shared during the training sessions were able to change the way they think

 

A firm believer of “Behind Every Successful Organization Is A Well Trained Team of Committed People”, Ananthy conducts highly interactive courses, both in English and Bahasa Malaysia, to ensure productive, economical and personal growth for all participants.

Venue Details

Vistana Kuala Lumpur
9 Jalan Lumut Off Jalan Ipoh, 50400 Kuala Lumpur, Phone :03 4042 8000

Contact us

Juliany,
O - 03 2283 6109 | M - 019 3134436
juliany@ipa.com.my

Michelle,
O - 03 2283 6100 |  M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
O - 03 2283 6101 | M - 012 2011247
F - 03 2283 6108 
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Clarifying Your Roles And Responsibilities At Work
  • The Internal Outlook
  • Grooming Your Professional Personality
  • Dealing With Different People At Work
  • Understanding The Way Leaders Communicate
  • How Can You Communicate Assertively
  • Effective Listening At All Times
  • Handling Differences And Criticism
OBJECTIVES
  1. Find your answers on how to play your role, carry out responsibilities and manage people at work all times.
  2. Through this course, participants will gain insight to deal assertively with others according to respective situations. Develop important skills to manage customers as well team members and how to control your audience by your actions.
  3. Participants will also learn core concepts on Interpersonal, Communication and Grooming skills to produce excellent relationship with everyone at work place.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Projecting a more positive and professional image at work.
  2. Learning to be more confident and managing emotions well.
  3. Communicating more effectively with Team Leads and members
  4. Being able to understand human behavior from a different perspective.
  5. Learning to manage conflict constructively.
  6. Being able to handle criticism more positively.
WHO SHOULD ATTEND

Receptionist, Clerical, Secretaries, Supervisors, Office Administrators, Marketing-sales/IT/Call Centers/Accounts/Operational /Technical support/Engineers, Officers, Executives and Assistant Managers

METHODOLOGY
This is a practical course with many hands on activities to allow participants to experience what they learn first. Some of the methodologies used are:
  • Problem analysis
  • Case study
  • Video clips
  • Role play
  • Games
  • Group discussion
  • Facilitation
DAY 1
9:00 CLARIFYING YOUR ROLES AND RESPONSIBILITIES AT WORK
  • Why Do You Work?
  • Understanding Your Actual Responsibilities
  • Managing Your External Look and Dressing Up
10.45 THE INTERNAL OUTLOOK
  • The Right Attitude To Look Professional
  • Understanding Your Negative Emotions
  • How To Manage Emotion During Difficult Situation
1:00 Lunch

2.00 GROOMING YOUR PROFESSIONAL PERSONALITY
  • 3 Ways of Communicating Effectively
  • The Right Words To Use
  • Correcting Your Tone of Voice
  • Positive and Negative Body Language at Work
  • How To Talk Positively To Customers
3.45 DEALING WITH DIFFERENT PEOPLE AT WORK
  • Communication Matrix
  • Analyze Your Profile
  • Identify Your Customers Profile
  • How To Manage Different Personalities
5:00 End of Day 1
DAY 2
9:00 UNDERSTANDING THE WAY LEADERS COMMUNICATE
  • Situational Leadership Styles
  • Maturity Levels
  • Developing People and Self-motivation
10.45 HOW CAN YOU COMMUNICATE ASSERTIVELY
  • Transforming Aggressiveness to Assertiveness
  • Assertive Words
  • Inspiring and Empowering Others
1:00 Lunch

2.00 EFFECTIVE LISTENING AT ALL TIMES
  • Different Levels of Listening
  • Identifying Key Words In Conversation
  • Assisting Needs Promptly
  • Keeping Problem Solving “Short and Sweet”
3.45 HANDLING DIFFERENCES AND CRITICISM
  • Viewing Criticism In Neutral Manner
  • How to Focus on Solution
  • Learning To Accept Difference
5:00 End of course