Professional Secretarial & Administrative Skills

20-21 Mar, 2019, Kuala Lumpur

IPA Training is Registered with

Learn from the Best

Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 17 years of experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house courses. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s Personal Development courses are very well accepted and have been successfully conducted for in house and public courses for participants from all over Malaysia. There is a popular demand for more of her English courses, especially from those who have attended her trainings before.

 

She is an approved PSMB Trainer with more than 17 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

 

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

 

"Knowledge is no power but Application is."

Venue Details

Hotel Istana
73 Jalan Raja Chulan, 50200 Kuala Lumpur, - 50200 Phone :(603) 2141 9988

Click For Hotel Location

Contact us

Juliany,
O - 03 2283 6109 | M - 019 3134436
juliany@ipa.com.my

Michelle,
O - 03 2283 6100 |  M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
O - 03 2283 6101 | M - 012 2011247
F - 03 2283 6108 
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

OVERVIEW

Professional Secretaries and Administrative Assistants are in great demand these days.

Secretaries of today need to improve not only their secretarial skills but also administrative skills in the workplace. Their jobs always involve some administrative duties to support Executives or Bosses. Administrative Assistants sometimes also perform secretarial duties to assist Executives in carrying out their jobs effectively.

Bosses depend on Secretaries for daily operations. Secretaries who are not efficient cannot help bosses in their work but instead become a great burden to them. Senior Secretaries also need to upgrade their competencies and attend courses for further improvement consistently. They cannot just be contended with existing abilities.

In the market place today, Secretaries and Administrative Assistants need to develop more people skills, organising skills and even problem solving techniques to enhance their abilities in relieving some of the tasks of Bosses and Executives.

These valuable assistants should pursue further improvement on their job to excel and lessen the burden of Bosses and Executives. Their supporting roles in the companies cannot be taken lightly. Bosses and Executives will not be able to carry out their jobs effectively without them.

This course offers valuable training for Secretaries and Administrative Assistants in the market place today.

The 2-day course prepares these valuable assistants to face the many challenges in the current tough times.

Their important roles in their companies make it necessary for them to upgrade their competencies so that Bosses and Executives can achieve their goals smoother and faster in market place today.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Achieving more with the acquired skills.
  2. Being more effective assistants to bosses and executives.
  3. Improving your competencies for doing more jobs.
  4. Raising your confidence level in handling more difficult tasks from bosses and executives.
  5. Knowing how to be good representatives.
  6. Working well with others.
  7. Increasing your professionalism in carrying out your duties.

FOCUSING ON
  • Knowing Your Role
  • Learning From Past Failures
  • Language Proficiency
  • Good Attributes Of Super Secretaries & Top Administrative Assistants
  • Communicating Effectively
  • Improving Secretarial Skills For Better Performance
  • Enhancing Administrative Skills To Become Better Assistants
  • Multi-Tasking And Time Management Skills
  • Influencing Others At The Workplace
    Improving Motivation Skills
  • Knowledge Of Basic Accounting
  • Problem Solving Techniques
  • Introduction
  • Transactions Processing & Accounting Entries
  • Provisioning / Prepayments / Accruals and Adjustments
  • Understanding Financial Statements
  • Interpretation of Accounts
  • Introduction to Cost Allocation and Costing
OBJECTIVES
  1. Becoming super secretaries and top administrative assistants.
  2. Increasing the effectiveness of these valuable assistants.
  3. Raising the confidence level in helping bosses and executives to achieve their goals faster.
  4. Upgrading existing competencies to face the many challenges today
WHO SHOULD ATTEND
  • Secretaries and Administrative Assistants who wish to upgrade their existing competencies for better performance in challenging times
  • Those who wish to be better assistants to their Bosses and Executives
  • Senior Secretaries and Administrative Assistants who wish to upgrade their effectivenes

    Level of Understanding: Intermediate.

METHODOLOGY
  • Full participation is needed in this much energised training
  • Interactive Lectures
  • Role Plays
  • Team Activities

DAY 1
9:00

KNOWING YOUR ROLE

  • What is your role?
  • Can you cope with your job responsibilities?
  • Are you trained for your role?
  • What is your boss’s expectation?
  • Not forgetting your own expectation
10:00

LEARNING FROM PAST FAILURES

  • Too complacent with existing competencies
  • Ignoring the challenges faced in today’s market place
  • Not willing to improve existing abilities to handle more jobs

 

10:45

LANGUAGE PROFICIENCY

  • How you say matters
  • Ask yourself: How well can you connect with people?
  • Do you have fear when speaking to a group?
  • Can you present your opinions or suggestions without fear?
  • Is your message clearly understood by others?

 

1:00 Lunch

2:00

GOOD ATTRIBUTES OF SUPER SECRETARIES & TOP ADMINISTRATIVE ASSISTANTS

  • Honest and Accurate
  • Interactive
  • Creative
  • Proactive
  • Smart
  • Committed
  • Learner
  • Managing Change well
  • Positive
3:00

COMMUNICATING EFFECTIVELY

  • Learn how to speak with others confidently
  • Control emotions and resolve conflicts well
  • Rephrasing words for better relationship
  • Not forgetting the magic, “smile” in communication with others
3.45

IMPROVING SECRETARIAL SKLLS FOR BETTER PERFORMANCE

  • Developing a good filing system for speedier retrieval
  • Knowledge of computer skills
  • Professionalism in handling callers and visitors
  • Sorting & Distributing mails properly
  • Representing bosses intelligently
  • Writing minutes and taking notes correctly
  • Organising activities successfully
  • Making reservations based on needs of bosses and not own assumption
  • Able to prepare simple letters and notices for bosses
  • Solving small issues effectively without bothering bosses

 

5:00 End of Day 1
DAY 2
9:00

ENHANCING ADMINISTRATIVE SKILLS TO BECOME BETTER ASSISTANTS

  • Ability of keeping records properly
  • Strong communication skills for interaction with others
  • Competency in handling different jobs for multiple supervisors
  • Understanding the expectations of different officers
  • Developing patience in handling additional jobs
  • Learn some basic interviewing skills for recruitment of junior staff
  • Basic knowledge of Human Resource(HR) policies
  • Ability to do some small HR jobs
  • Good problem solving techniques
10:45

MULTI TASKING AND TIME MANAGEMENT SKILLS

  • Keys to effective multi-tasking
  • Managing time effectively
  • Knowing how to get rid of distractions and interruptions
12.00

INFLUENCING OTHERS AT THE WORKPLACE

  • Conveying clear messages and instructions from bosses and executives
  • Representing bosses and officers confidently
  • Working well with others through motivation
  • Solving small issues without bothering bosses and executives
1:00 Lunch
2:00

IMPROVING MOTIVATIONAL SKILLS

  • Reducing burden of bosses and executives
  • Learning how to motivate other staff for better relationship with them at work
3:00

KNOWLEDGE OF BASIC ACCOUNTING

  • Knowing how to issue cheques and receipts
  • Differentiating debit and credit in accounts
  • Seeking reimbursements for bills of bosses and executives
3:45

PROBLEM SOLVING TECHNIQUES

  • Knowing how to solve small issues without bothering superiors
  • Improving listening skills for effective analysis of problems
  • Solve problems fast without taking sides
  • Consult superiors soonest if cannot handle the issues
  • Remembering your supportive role in handling issues
5:00 End of Course