Improving Spoken English & Business Writing Skills

18-19 Mar, 2019, Kuala Lumpur

FOCUSING ON
  • Love The Language
  • Correcting Common English Errors
  • Overcoming The Grammar Hurdle
  • Speaking English Correctly
  • Impressive English Telephone Phrases
  • Powerful Words & Phrases For Connecting With Customers
  • Conducting Office Meetings With Confidence
  • Responding To Emotions And Feelings
  • Business Writing Tips
  • Effective English Letter And Email Writing
  • Writing Winning English Reports For Fast Acceptance
  • Business English Versus Plain English
  • Important English Vocabulary For Challenging Situations
OVERVIEW

Chart your future with excellent spoken English and business writing skills.

 

English is the pathway for work and business success. This global language enhances our abilities to advance in our career and education. One cannot imagine how to further our higher education without English. Our career advancement depends very much on our competence on how to master the language so that we can communicate effectively both at work and business.

 

The language is no doubt the second language for many people but cannot be treated as such due to the great importance of it on our career advancement and our urge for more education and knowledge. Our next level of success depends very much on this global language.

 

Business organisations take all efforts to train their employees to master the language proficiency for work and business excellence.

 

Unleash our best performance with English proficiency!

 

This course helps participants to master the essential spoken English and Business Writing skills for work and business excellence.

 

The training also enhances the understanding and application of grammar rules, right vocabulary and correct sentence construction in our daily English communication whether spoken or written.

Participants will become more confident in using the language proficiently.

OBJECTIVES
  1. Mastering the essential spoken English and business writing skills.
  2. Correcting common grammatical errors in everyday conversation and writing.
  3. Securing better understanding from both customers, bosses and staff.
  4. Communicating with staff and customers with confidence and effectively.
  5. Achieving company’s goals and objectives
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB...
  1. Being able to communicate in English effectively
  2. Knowing how to avoid common errors in English communication
  3. Raising confidence in both speaking and writing fluently
  4. Increasing your ability to achieve company’s goals and objectives
  5. Helping to unleash the best with English proficiency
WHO SHOULD ATTEND
  • Executives & Managers
  • Non Executives with great desire to improve their English skills

    Level of Understanding: Intermediate
METHODOLOGY
  • Interactive Lectures
  • Role Plays
  • Exercises & Team Activities
  • Full participation is needed in this much energised training
 
DAY 1
9:00 LOVE THE LANGUAGE
  • Develop Passion For English
  • Attitude Makes A Lot Of Difference
  • Practice Makes Perfect : Read, Listen, Speak & Write
  • More Listening to English Speakers, Music And Movies
10.00 CORRECTING COMMON ENGLISH ERRORS
  • Wrong Vocabulary
  • Incorrect Sentence Construction
  • Confusion In Grammar
  • Uncertainty In Pronunciation
  • Inappropriate Format Used In Business Writing
10:45 OVERCOMING THE GRAMMAR HURDLE
  • Tenses: Present, Past, Perfect & Future
  • Subject & Verb Agreement
  • Plural & Singular
  • Pronouns : Subjective, Objective & Possessive
  • Articles: a, an, the .
  • Conjunction & Preposition
  • Important Adjectives & Adverbs
12:00 SPEAKING ENGLISH CORRECTLY
  • Making & Replying To Enquiries
  • Making Appointments
  • Giving Instructions Convincingly
  • Apologising Sincerely
  • Giving Suggestions Intelligently
  • Expressing Your Disagreement Without Offending
  • Offering & Asking For Help
  • Making & Replying To Complaints
1:00 Lunch

2:00 IMPRESSIVE ENGLISH TELEPHONE PHRASES
  • Social Greetings
  • Answering Calls Professionally : External and internal calls
  • Asking Questions Intelligently : Enquiries & for requesting more information
  • Thanking Callers And Customers Warmly With The Right Phrases
3:00 POWERFUL WORDS & PHRASES FOR CONNECTING WITH CUSTOMERS
  • Learning Important Customer Service Words & Phrases
  • Words That Should Be Avoided When Communicating With Customers
  • Reply To Enquiries Confidently
  • Addressing Complaints Smartly
  • Thanking Customers
3:45 CONDUCTING OFFICE MEETINGS WITH CONFIDENCE
  • Common vocabulary in office meetings
  • Office discussions: opening and closing phrases
  • How to invite suggestions?
  • How to thank those present and contributions in discussions
5:00 End of Day 1
DAY 2
9:00 RESPONDING TO EMOTIONS AND FEELINGS
  • Words used to pacify emotional people
  • Say some good words when responding to bad news
  • Share people’s joy with congratulatory words
10:00 BUSINESS WRITING TIPS
  • Application of right format : Formal & Informal Letters
  • Right grammar and vocabulary in writing
  • Keep it short and easy concept
  • Importance Of simple English
  • Limiting use of abbreviation
10:45 EFFECTIVE ENGLISH LETTER AND EMAIL WRITING
  • Using The Right Format : Formal and Informal
  • Dos & Don’ts
  • Securing Fast Response With Some Writing Tips: Beginning & Concluding
  • 30 Sec Influencer & Paragraph Power To Capture Attention Of Reader
1:00 Lunch

2:00 WRITING WINNING ENGLISH REPORTS FOR FAST ACCEPTANCE
  • Formatting
  • Right Grammar
  • Words To Avoid
  • Making Your Reports Stand Out
3:00 BUSINESS ENGLISH VERSUS PLAIN ENGLISH
  • Business English Gives A Competitive Edge
  • Build Rapport With : Could you please, Would you please , Would appreciate
3:45 IMPORTANT ENGLISH VOCABULARY FOR CHALLENGING SITUATIONS
  • Marketing & Sales
  • Customer Service
  • Engaging Employees
4.30 Discussion
 
5:00 End of Course


 

LEARN FROM THE BEST

Carol Chiam a.k.a. O.K. Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 15 years experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house programmes. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s Customer Service Skills courses are very well accepted and have been successfully conducted for in house and public programmes for participants from all over Malaysia. There is a popular demand for more of her courses in this area, especially from those who have attended her trainings earlier on.

 

She is an approved PSMB Trainer with more than 17 years training experience. Besides the Customer Focus Management courses, she is a popular and seasoned trainer in sales management, public speaking and presentation skills, people management, communication skills and English grammar.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

 

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for
personal development.

 

“Knowledge is no power but Application is.”

 

VENUE DETAILS

Furama Hotel Kuala Lumpur
136, Jalan Changkat Thambi Dollah
55100 Kuala Lumpur

Phone :03-2788 8888

 

IPA TRAINING IS REGISTERED WITH

 

CONTACT US

Juliany, 
O - 03 2283 6109,
M - 019 3134436
juliany@ipa.com.my 

Michelle, 
O - 03 2283 6100, 
M - 019 363 7822
michelle@ipa.com.my 

For Customised In-House Training
Yvonne,
O - 03 2283 6101, 
M - 012 2011247,

F - 03 2283 6108
 
yvonne@ipa.com.my
 

ADDRESS 

A-28-5, 28th Floor, 
Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my