Wow Your Customers: Awesome Customer Service Experience
29-30 Apr, 2019, Vistana Kuala Lumpur
IPA Training is Registered with
Learn from the Best
KHAIRUL ANUAR SAFIULLAH is an established trainer with more than 17 years’ experience in managing high net worth clients and frontline experience.
Khairul has much experience in Banking, specializing in SME & Commercial Banking where he markets banking products, analyzes creditworthiness, proposes loan facilities as well as manage relationships with customers to drive utilization and profitability. He is also well experienced in Training Needs Analysis, Training Content Development and Delivery as well as Product Management.
He is also heavily involved in delivering eUsahawan Trainings in collaboration with Malaysian Digital Economic Corporation where he has trained over 1000 participants.
Khairul is a trained specialist in Credit Sales and Marketing where he gained valuable know how in selling skills, managing customer relationships, effective writing and communication skills, handling difficult customers and negotiation skills. These were translated to successful portfolio management to drive profitability and add value to the customer experience.
With his vast experience in the services sector, he has been exposed to the increasing pressures of matching expectation of different generations in terms of work. Matching these expectations has allowed for gelling and bonding between team members and produces a high performing team.
Khairul is a Certified NLP Coach with certification from ABNLP and a Certified Create Your Success Coach.
He believes that the right mind is the most important asset a person has. Khairul is able to conduct trainings in Bahasa Malaysia and English effectively. His key value, driven by passion has enabled delivery of high impact, fun filled, exciting trainings to ensure high take home rates and understanding for the participants.
Venue Details
Vistana Kuala Lumpur
9 Jalan Lumut Off Jalan Ipoh,
50400 Kuala Lumpur,
Phone : 03 4042 8000
Contact us
Juliany,
03 2283 6109
juliany@ipa.com.my
Phoebe,
03 2283 6100
phoebe@ipa.com.my
FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my
ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my
FOCUSING ON |
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OBJECTIVE |
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This Neuro Linguistic Programming course is focused on taking participants’ existing customer service skills to the next level or build a strong base on customer service skills for people who are new to developing an awesome customer service experience. This course will help participants understand the principles of NLP and how they enhance the customer service experience. For new hires, it gives them a base skill to polish and improve with experience.
Participants will be able to utilize profiling tools, customer service techniques, and NLP communication models for developing enhanced rapport with customers, truly understanding the client’s needs and making it easy to service them meaningfully, whilst adopting the mindset and attitude of high performing customer service people. |
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB… |
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WHAT YOUR COLLEAGUES ARE SAYING ABOUT COURSES CONDUCTED BY KHAIRUL ANUAR… |
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WHO SHOULD ATTEND |
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METHODOLOGY |
| The course is delivered via interactive lectures, videos, songs, discussions, role plays and games to ensure a fully experiential learning. |
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