Essential Management, Leadership & Stress Handling Skills
15-16 Jul, 2019, Dorsett Kuala Lumpur
IPA Training is Registered with
Learn from the Best
Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.
She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.
She has with her no less than 15 years of experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house courses. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.
Carol’s Professional Development courses are very well accepted and have been successfully conducted for in house and public courses for participants from all over Malaysia. There is a popular demand for more of her courses in this area, especially from those who have attended her trainings before.
She is an approved PSMB Trainer with more than 15 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in management courses, customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.
Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.
“Knowledge is no power but Application is.”
Venue Details
Dorsett Kuala Lumpur
172 Jalan Imbi,
55100 Kuala Lumpur,
Phone : 03 2716 1000
Contact us
Juliany,
03 2283 6109
juliany@ipa.com.my
Phoebe,
03 2283 6100
phoebe@ipa.com.my
FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my
ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my
FOCUSING ON |
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OVERVIEW |
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Competencies of Executives, Managers and Supervisors are most required for every business or non-business organisation.Executives, Managers and Supervisors should learn not only to delegate but improve the quality of performance.
Essential skills are needed to perform and achieve company objectives and goals, especially in challenging times. They need to be very competent in order to fulfil company expectations.
The lack of management and leadership skills in Executives, Managers and Supervisors not only bring the downfall of a company but bad reputation through the inefficiency of these key personnel.
Company tensions are sure to happen in the present competitive world. Work pressure and the chase for successful daily operations will cause extreme stress. Managing stress is vital to continue with the busy tension everyday. Adaptability to changes is a necessity in this competitive and fast era.
This course helps to raise the competencies of Executives, Managers and Supervisors in executing their responsibilities. It also gives some good tips in managing stress and change for continuous good health and adaptability to weather the tough tensions and challenges everyday at work. |
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB… |
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OBJECTIVES |
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WHO SHOULD ATTEND |
| Executives, Managers and Supervisors |
METHODOLOGY |
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