Project Cost Management & Decision Making

24-25 Jul, 2019, Renaissance Kuala Lumpur Hotel

IPA Training is Registered with

Learn from the Best

Dr. Steven Liew is a fellow member of the Chartered Institute of Management Accountants, UK and is a Chartered Accountant by profession. He has an Asia Pacific Executive MBA (for senior executives) from the National University of Singapore and a PhD in international finance with Rushmore University of USA.

 

Dr. Liew had worked in private sector companies, ranging from family-run businesses to professionally manage multi-national corporations in South Asia and the ASEAN region. He has accumulated more than 30 years working experience in senior financial & operational management positions spearheading the profitability and growth of companies. He has worked for the MBF Finance & its related group of companies over the 10 years period.

 

He is a registered Trainer with the Government Human Resources Development Berhad (Pembangunan Sumber Manusia Berhad). And he is a GST Tax Consultant and had successfully completed the Custom examination.

 

Dr. Steven Liew had conducted various seminars for corporate clientele including Association of Credit Management Malaysia, Chartered Institute of Management Accountants, Malaysia Institute of Management, Malaysia Institute of Accountants, Institute of Bank Malaysia, Nestle, IQPC Worldwide Pte Ltd , Singapore, Lexis Nexis,, Proton Edar Malaysia , Brunei Investment Agency, Small Medium Industries Development Corporation , Ministry of Development, Brunei , BICPA Asean Management, Brunei, Risda Group Of Companies, Sales & Marketing Training Forum, Sri Lanka, Giant Retail Sdn Bhd, Telekom Brunei & Ministry of Foreign Affairs, Malaysia, Sabah Electricity Sdn Bhd, Bank Islam Brunei Darussalam. Continental Tyres, Sime Darby Bhd, Sony Malaysia Sdn Bhd, Perodua Sdn Bhd & Credit Guarantee Corporation (M) Bhd; Fujixerox, UDA Holdings, SPNB, Diners Club, Elk Desa Capital Bhd, Antah Schindler, UCSI & Ministry of Finance; Seccom Sdn Bhd; Bridgestone Chemical Products (M) Sdn Bhd; Dialog Group Bhd; SEDCO, KK; Hosiden Electronics (M) Sdn Bhd; STO Maldives; Indah Water Consortium Sdn Bhd; CPA Australia (M) Sdn Bhd.

 

He is currently providing management consultancy and training specializing in Fast closing monthly, leadership, Strategic Planning, Sales Management, budgeting, accounting, finance, Cost reduction, credit management & loan recovery.

Venue Details

Renaissance Kuala Lumpur Hotel
Corner of Jalan Sultan Ismail and Jalan Ampang,
Phone : 0321622233

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Assessing the Economic Viability of Business
  • Module 2: Statement of Cash Flows
  • Module 3: Analysis of Financial Statements
  • Module 4: Project Evaluation
  • Module 5: Risk Modelling Skills (Case study)
  • Module 6: Financial Risk SWOT Analysis
  • Module 7: Linking KPI to Performance Management
  • Module 8: Cost Reduction Success Story
OBJECTIVE

In order to be an effective, reduce cost, you need to have the business analytical skills. In this course, you will learn to formulate cost reduction strategies and position your organization to negotiate from strength.

 

Business Analytical skills will enable to reduce procurement, labour & overhead cost. This course will equip you with THIS SKILL SETS under the guidance of Dr. Steven Liew.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB HAVING PRACTICAL HANDS ON EXPERIENCE ON …
  1. Planning For Business Success.
  2. Impact Of Investment Decision On Your Financial Statements (Income Statements, Cash Flow, Balance Sheet & Statement Of Equity).
  3. Linking Financial Ratios To SWOT Analysis For Strategic Decision Making Process Via Problem Solving Framework.
  4. Using Excel Tools For Investment Decision Making.
  5. Considering The Basis For Deciding Whether To Proceed Or Reject The Project Proposal.
  6. Managing Materials, Labour & Overheads Costs.
  7. Strategies On Turnaround The Company.
  8. Strategies To Improve Debt Collection & Cash Flow.
  9. Formulating The Cost Reduction Strategies For Your Organization Costs.
WHO SHOULD ATTEND
Business Managers, Marketing Managers, Supervisors, and Managers, Senior Executives & Executives
METHODOLOGY

Case Study & Group Discussion. Real-current cases will be analyzed and scenario solutions will be discussed within the course.

Special Feature: Participants Will Receive a Set of Practical Templates suitable for all sectors. These templates;

  • Ease in planning, reporting & decision making process
  • Snapshot of overall issues & problem
  • Financial modeling using goal seek strategies for cash flow, profit, sales target, budgeting & working capital requirements.
WHAT YOUR COLLEAGUES ARE SAYING ABOUT THE COURSE…
  • “Learnt the ability in costing risks & its financial impact.”
    Jude Thaddeus Ak George,
    Manager, Information Communication Technology
  • “Learnt the ability to identify risk issues in quantitative method & how to resolve it. The risk tools are very useful.”
    Azilla Binti Abdul Rahman,
    Manager, Planning and Scheduling
  • “Trainer is an expert in his field. He showed us the interactive way of teaching by linking Financial Risk Analysis Using Ratios in making business decision.”
    Salmi Nadia Bt Dato Mohd Hilmey,
    Director Risk Management
  • “The tools shared are very useful & the whole program meet the objectives.”
    Pengurus, NAFAS
  • “I really enjoyed the topics on Risk reduction & SWOT analysis.”
    Pengurus, NAFAS
  • “What interest me most is the Credit Risk & Cost reduction Tools & many news ideas generated.” Pengurus, NAFAS
  • “Business Acumen is definitely a MUST for higher level management & well conducted.” Pengurus Besar, NAFAS
  • “Dr Steven is able to share with us all the financial information and tools used for Strategic Decision Making. Personally, I am from a non-financial background and is able to grasp a major portion on the course. I find the course content very useful and will apply what I learnt in my working environment.”
    Business Development & Sales Manager, Brunei International Gateway Sdn Bhd
  • “What enlightened me most is the importance and methods of Decision making, importance of KPI in an organization, doing adjustments to gain profit. I also learned how to use excel tools for forecasting sales, cost & profitability” The skills gained will be utilized in many ways especially in doing yearly budget and using KPI to measure the employee’s performance.”
    Penolong Pengurus Lapangan Terbang,
    Civil Aviation Department
  • “I’ve learned a lot in the Key Financial Ratios Analysis and how the numbers can be transformed into SWOT analysis for strategic actions and corrective actions.”
    Admin & Finance Manager
  • “Through practical exercises and case studies simulation, I have better understanding of impacts of pricing, costs and profitability on strategic decision making.”
    Pmk. Pegawai Kewangan, Civil Aviation Department.


 
DAY 1
9:00 WHAT IS CUSTOMER SATISFACTION?
  • Focusing on value
  • Solving customer’s problem
  • Making the customer happy
10:45 NOT FORGETTING THE COMPANY’S INTEREST
  • If you do not take care of customers, competitors will.
  • Make customers keep coming back
  • A satisfied customer is the best salesperson for more sales
12:00 GETTING IT RIGHT FROM THE BEGINNING
  • The Golden Rule
  • Back To Basics: Your magic smile and tone matter
  • Empathise with the customer
1:00 Lunch

2:00 CREATING A GOOD IMPRESSION FOR BUSINESS SUCCESS
  • Telephone etiquette: Answering and asking questions
  • Face to face: Eye contact and smile
  • Written communication: Formal and informal
  • Winning words win hearts
  • Mind your language when communicating
3:45 PROFESSIONALISM & GOOD WORK ETHICS
  • Service oriented mindset
  • Practise professionalism
  • Adopt good work ethics
  • Observe Mannerism
  • Personal development
  • Continuous improvement on service quality
5:00 End of Day 1
DAY 2
9:00 LISTENING TO CUSTOMERS - A STRONG TOOL FOR CUSTOMER SATISFACTION
  • Focus on customer’s needs
  • Pay attention to complaints
  • Do not assume
  • Ask, if not clear.
  • Apologise for mistakes: Sorry, Regret etc.
10:45 ACT: IMMEDIATE ATTENTION
  • A.S.A.P. versus Immediate
  • Customers of today want immediate attention
  • Ask, if not clear
  • No procrastination
1:00 Lunch

2:00 DEALING WITH DIFFICULT AND UNHAPPY CUSTOMERS
  • Don’t turn complaints into disasters
  • Using emotional intelligence to understand customers: rude, angry & demanding
  • Reassure customers
3:45 COMMUNICATION SKILLS
  • Improve language proficiency for better connection with customers
  • How you say matters
  • Positive words secure positive response
  • Rephrase words for better relationship
  • Use Business English
5:00 End of Course