Name: Writing Emails & Reports Professionally
Start: 2020-07-29T09:00
End: 2020-07-29T14:00
Location: AC Hotel Kuala Lumpur Titiwangsa (Formerly known as Vistana Kuala Lumpur)

Writing Emails & Reports Professionally

29 Jul, 2020, AC Hotel Kuala Lumpur Titiwangsa (Formerly known as Vistana Kuala Lumpur)

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Learn from the Best

CAROL CHIAM a.k.a. O.K.CHIAM is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made her, a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

She has with her no less than 15 years of experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house programmes. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

Carol’s writing and English courses are very well accepted and have been successfully conducted for in house and public programmes for participants from all over Malaysia. She is an approved PSMB Trainer with more than 15 years training experience.

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

“Knowledge is no power but Application is”

Venue Details

AC Hotel Kuala Lumpur Titiwangsa (Formerly known as Vistana Kuala Lumpur)
9 Jalan Lumut Off Jalan Ipoh, 50400 Kuala Lumpur,
Phone : 03 4042 8000

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON

Introduction: Why Write?
Creative Writing Advantage
Identifying & Overcoming Common Errors
The Important, “3Cs” In Business Writing
Writing Emails with A Difference
Making Your Reports Interesting
Rephrasing Words for Better Relationship

OVERVIEW

Sharpening business writing skills these days is necessary for all employees in every organisation.

Emails and reports are examples of business documents communicated almost everyday.

We have to make communication work for us and not work against us if we want to receive positive outcome.

Effective business writing secures positive response and brings good results. We do not want our written communication to bring us nightmares! Words and composition of written communication should be clear and easy to understand.

Avoid pitfalls in business writing in order to reflect a good image and strong relationship with both internal and external customers.

Rephrase words in our written communication for better rapport.

How we write matters!

COURSE OBJECTIVES

To communicate with impact at the workplace and business.
To improve business writing skills for maximum effectiveness.
To correct common errors in business writing.
To make a great impression through effective business writing.
To secure positive response through effective business communication.
To create a strong relationship with both internal and external customers.
To achieve company’s objectives.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…

Able to write better and effective emails and reports.
Learning to avoid pitfalls in business writing.
Adopt the right attitude when writing.
Know how to identify and overcoming common errors in everyday business writing.
Developing the ability to create a good impression through effective writing.
Raising ability to achieve company’s objectives.

WHO SHOULD ATTEND

Executives with keen interest to improve their business writing skills.
This course is particularly suitable for those who write regularly at work and business. Improved skills enhance ability to achieve company’s objectives in a shorter time

Level Of Understanding

Intermediate

METHODOLOGY

Interactive Lectures
Individual & Team Activities
Writing Exercises

Full participation is required for maximum effectiveness

WHAT YOU WILL LEARN

9:00	INTRODUCTION: WHY WRITE? Company’s Objectives Customers’ Expectation Work & Business Effectiveness

10.00

CREATIVE WRITING ADVANTAGE

Put feelings into writing and not just conveying information
Creative Writing versus Expository Writing

10.45

IDENTIFYING & OVERCOMING COMMON ERRORS

Grammar
Spelling
Relevance of Contents
Right Language

12.00

THE IMPORTANT , “3Cs” IN BUSINESS WRITNG

Learn the 3Cs for effective writing

1:00

Lunch

2:00	WRITING EMAILS WITH A DIFFERENCE Impress reader Dos & Don’ts Netiquette (email guidelines) Salutation and Closing: formal and informal How to write an effective email?

3:45	MAKING YOUR REPORTS INTERESTING Parts of A Report Avoid Pitfalls How to Write Winning Reports?

4.15	REPHRASING WORDS FOR BETTER RELATIONSHIP How you write matters! Importance of Positive language in business writing

5:00	End of Course