21st Century Leadership & People Management Skills

24-25 Feb, 2020, Renaissance Kuala Lumpur Hotel

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Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of Strategic Thinking, Leadership Transformation, Lean, QC Tools, VSM, 8D Problem Solving, performance management, productivity improvement, behavioral change, and Critical & creative Thinking. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, Hong Kong, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.

 

In addition to writing articles for the premier English newspaper in Singapore (the Straits Times), Andrew has been invited to speak at events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

 

Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).

Venue Details

Renaissance Kuala Lumpur Hotel
Corner of Jalan Sultan Ismail and Jalan Ampang, 50450 Kuala Lumpur,
Phone : 03-2162 2233

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Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • People Management
  • Business Acumen And Entrepreneurial Spirit
  • System Thinking
  • Think Out Of The Box
  • Differences Between Critical, Analytical & Creative Thinking
  • Example Of “Out Of Box” Case
  • Creative Techniques
  • Influencing Skills
  • Managing Change
  • Why People Resist Change And What Do With It?
  • Building Relationship And Stakeholder Management
  • Ability To Motivate
INTRODUCTION

Is your organization being affected by one or more of these problems?

  • whining, dissatisfied, de-motivated and disenchanted staff
  • job-hopping employees and low retention
  • disappearing (or disappeared) loyalty
  • stressed or burnt-out workers
  • increase in suspicious/questionable medical leave


Many organizations are suffering from widespread dissatisfaction in a workforce where those who can get up and leave do so while the mediocre remain.

Those who are in first-line or middle management are key – the talented employee may join a company because of its charismatic leaders, its generous benefits and its worldwide training programmes but how long that employee stays and how productive he is depends on the immediate superior.

Companies need first-line and middle management to motivate, communicate and build relationships effectively. In other words, the tactical handling of your key competitive advantage – People!

AFTER ATTENDING THIS COURSE, YOU WILL RETURN TO YOUR JOB...
  1. Understanding the concept, process & functions of management and leadership.
  2. Teaching and helping your team to think out of the box.
  3. Being equipped with the knowledge and practice of the fundamental concepts of stakeholders management.
  4. Improving employee satisfaction and thus retention.
  5. Helping your company achieve breakthrough and maintain the entrepreneur spirit
  6. Being able to solve organizational problems effectively.
  7. Managing your team to face change effectively.
  8. Avoiding being a corporate fool by looking at repeat problems intelligently.
WHO SHOULD ATTEND
This course is prepared for supervisors, leaders, managers and anyone who has subordinates or needs to work with other team members.
DAY 1
9:00

PEOPLE MANAGEMENT

  • Leadership/management styles
  • Personality traits
  • Impact of the above to dealing with people and issues
10:45

BUSINESS ACUMEN AND ENTREPRENEURIAL SPIRIT

  • Definition Of Entrepreneur
  • Famous Corporate Cases: Successes And Flops
1:00 Lunch

2:00

SYSTEM THINKING

  • Definition: What Is It?
  • How To Use System Thinking To Handle Problems And Challenges
3.45

THINK OUT OF THE BOX

  • Case Discussion: Interview Logic And Analytical Thinking
  • Differences Between Critical, Analytical & Creative Thinking
  • Example Of “Out Of Box” Case
  • Creative Techniques
5:00 End of Day 1
DAY 2
9:00

INFLUENCING SKILLS

  • A Look At Organizational Politics: Power And Influence
  • Major Influencing Techniques
  • Pros And Cons Of Each
10:45

MANAGING CHANGE

  • Why People Resist Change And What Do With It?
1:00 Lunch
2:00

BUILDING RELATIONSHIP AND STAKEHOLDER MANAGEMENT

  • Team Working
  • Stakeholder Analysis And Management
3:45

ABILITY TO MOTIVATE

  • What Is Motivation? What Makes People Move Or Tick?
  • A Look At Motivation “On The Street”: Spare The Theories Like Maslow, Herzberg, McGregor, Skinner, Etc…
  • How To Apply To Get Results
5:00 End of Course