Julia Lai Abdullah
Julia Lai Abdullah is a development and training specialist with more than 20 years of experience under her belt. She has consulted for organizations in Beijing, Shanghai, Bangkok, and Malaysia on core functional soft skills to upscale employees’ performance and productivity. Julia has the confidence to influence and spearhead learning in her programs. Her excellent communication skill, easy-going and motivational style has helped energize and motivate her participants to participate and learn. Her passionate belief that everyone can succeed has directed her focus to assist participants in surpassing their own expectations. She has coached thousands of executives and teams throughout the years to achieve effective leadership, greater productivity, impactful communication, exceptional service, teamwork, and continuous improvement.
Julia’s knowledge, hard and soft management skills were developed over ten years in banking and finance, two years in retailing, three years in manufacturing, two years in diplomacy, and four years in adult education – managing various operating areas – learning and applying the skills it takes to run world-class driven organizations. With her unique background and expertise, Julia would be able to help your organization to create a culture of efficiency, effectiveness, and innovation.
Over the years, she has conducted and designed customized courses for her corporate clients across different industries:
Renaissance Kuala Lumpur Hotel
Corner of Jalan Sultan Ismail and Jalan Ampang,
Kuala Lumpur 50450,
Phone : 03 2162 2233
Fax : 03 2161 5555
Juliany,
03 2283 6109
juliany@ipa.com.my
Phoebe,
03 2283 6100
phoebe@ipa.com.my
FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my
ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my
FOCUSING ON |
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OVERVIEW |
Emotional intelligence (EQ), is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor for success in personal and work relationships. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how effective you are as a leader. EQ can consist of these four attributes:
When we look at the truly extraordinary people who inspire and make a difference in people’s lives, you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.
EQ (EI) consists of FOUR components: |
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB… |
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