Root Cause Analysis & Problem Solving

23-24 Jul, 2020, Renaissance Kuala Lumpur Hotel

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MR. ANDREW CHEAH started his consulting and training experience in 1991 as a management consultant attached with a US based consultancy firm. He has extensive consulting experience in Indonesia, Thailand and Malaysia, specializing in the areas of performance management, cost reduction, productivity improvement, behavioral change, leadership and training. His clients came from such diverse industries as Electronics & Electrical, Steel Mill, Food Processing, Garment & Knitting, Furniture, Fertilizer, and Yarn/Thread.

 

His last position was the Vice President of Operations before joining the manufacturing fraternity as Head of Departments with multiple responsibilities in the areas of Training, Facility, Industrial Engineering, Productivity, and Safety. Under his leadership, the latter company won the National Productivity Award in 1999, organized by the National Productivity Corporation (now renamed Malaysian Productivity Corporation) and presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.

 

He became the General Manager for an organization listed on the Stock Exchange of Malaysia/Bursa Malaysia before setting up his own management consultancy practice.

 

Andrew currently partners with a number of training providers in Singapore, Dubai, Malaysia and Africa to deliver training courses on numerous topics relating to both technical/operational/hard and soft skills subjects (see list below). He now actively does his training and consulting jobs in China, Dubai, Singapore and Malaysia, delivering his services in three languages (English, Mandarin, and Malay language).

 

Andrew is also an active contributor to the industry. He has been invited to speak in events such as International Conference on Best Practices which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr. Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

 

Andrew has an MBA degree qualification with the University Of Portsmouth, UK. His experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York), in addition to being a qualified ISO 9000 assessor (QMI/SIRIM).

Venue Details

Renaissance Kuala Lumpur Hotel
Corner of Jalan Sultan Ismail and Jalan Ampang Kuala Lumpur 50450,
Phone : 03 2162 2233
Fax : 03 2161 5555

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

A special message from the trainer, Andrew Cheah!

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Andrew Cheah_Problem Solving Methodology
No more repeat problems!

View on www.youtube.com

  
 
FOCUSING ON
  • Introduction
  • Step 1: Define The Problem
  • Step 2: Current Situation?
  • Step 3: Real Root Cause Analysis
  • Step 4: Solution
  • Step 5: Check Results
  • Step 6: Standardization
  • Step 7: Future Plans

    PLUS:
    Practical Case Exercises after each session
INTRODUCTION

Problem solving is a major challenge for any organization. This course has been specially designed to lead participants to appraise, examine and diagnose systematically a problem situation, its root cause/s, and to generate actions utilizing analytical tools.

OBJECTIVES
  1. Solving problems and preventing recurrence of those problems by looking at real root causes
  2. Understanding Standard problem-solving methodology
  3. Documenting and communicating progress during your problem-solving project
  4. Providing a common language and approach to solving problems.
  5. Using a data-based approach to ensure problems are correctly identified and eliminated
COURSE METHODOLOGY & APPROACH
  1. Introducing concepts
  2. Providing examples from other organizations, relevant industries
  3. Participants applying the ideas in the course, using their own examples
  4. Presentations, Cases, Commentary, Feedback, and/or Photos & Videos

 
DAY 1
9:00 INTRODUCTION
  • Appropriate Uses & Application Of Root Cause Problem Solving
  • Tools To Be Use: 7 QC Tools
  • Check Sheets, Fish Bone, Pareto, Histogram, Flow Chart, Scatter Chart, Process Control Charts
10:45 STEP 1: DEFINE THE PROBLEM
  • Identify The Problem And The Importance Of Working On It.
  • Output Of This Step
  • Case Exercise
1:00 Lunch

2:00 STEP 2: CURRENT SITUATION?
  • Clarify The Problem Area(S) As The Situation Exists Today.
  • Output Of This Step
  • Case Exercise
3:45 STEP 3: REAL ROOT CAUSE ANALYSIS
  • Identify & Verify The Root Causes Of The Problem.
  • Output Of This Step
  • Case Exercise
5:00 End of Day 1
DAY 2
9:00 STEP 4: SOLUTION
  • Develop Plan To Eliminate The Root Cause Of The Problem / Situation
  • Output Of This Step
  • Case Exercise
10:45 STEP 5 : CHECK RESULTS
  • Implement plans, confirm they have impacted the root causes and the goals for improvement
    have been met.
  • Output of this step
  • Case Exercise
1:00 Lunch

2:00 STEP 6 : STANDARDIZATION
  • Modify process/system to ensure that the improvements are sustained over time.
  • Output of this step
  • Case Exercise
3:45 STEP 7 : FUTURE PLANS
  • Evaluate where we have been and where we need to go.
  • Output of this step
  • Case Exercise
5:00 End of Course
WHO SHOULD ATTEND
The course is suitable for those who are involved in problem solving situations, such as mid-level management and supervisory level staff and above.