Get to the Point! - E-MAIL & BUSINESS WRITING SKILLS

27 Aug, 2020, AC Hotel By Marriott Kuala Lumpur (Formerly known as Vistana Kuala Lumpur)

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Learn from the Best

SINTHANA has over 20 years of work experience with retailing, multinational manufacturing company, and hotel industry. Her experience in quality assurance, human resource management, hospitality and administrative skills has given her the opportunity to realize her passion that is developing human potential. She trains all levels of employees including upper management.


She develops training manuals in English and Bahasa Malaysia language and conducts many soft skills programs with particular interests in customer service, business writing, communication, supervisory, office management and language. Her role encompass identify training needs, design contents and conduct training to fit customers’ requirements. She also assesses effectiveness of programs at site.


She aims to develop positive attitude and increase staff core competencies in each of her program.


She introduces a lot of self-reflection and interactions in her lively programs, and her approach stresses on key points, which is reinforced through role-plays and presentations. She conducts her sessions in English and/or Bahasa Malaysia language.


Sinthana In-house programs clients include; Exxon Mobil, MMC Oil and Gas Sdn Bhd, Northgate Arinso, IBM, Siemens, Hewlett Packard, Panasonic, Pembangunan Sumber Manusia Berhad (HRDF), TUDM (Tentera Udara DiRaja Malaysia), Jabatan Perkhidmatan Awam, Putrajaya, Construction Industry Development Berhad, Maju Holdings Berhad, L’oreal, DHL, Bank Negara, RHB Bank, I-Perintis Sdn Bhd, Infineon, Proton Casting Sdn Bhd, Sumirubber, Rohas Euco Industries, Elektrisola, Westports, Safeguards, Spansion, Telekom, Universiti Tenaga Nasional, Philip Morris, Pioneer, Hertz, Finisar, Celestica, Scope, SCICOM Academy, Tanjong PLC, eHomemakers (Non-Governmental Organization), Malaysia Airports (Niaga) Sdn Bhd, Ford, Mazda, Sanyo Sdn Bhd, Ferringhi Beach Hotel etc.

Venue Details

AC Hotel By Marriott Kuala Lumpur (Formerly known as Vistana Kuala Lumpur)
9 Jalan Lumut off Jalan Ipoh, Kuala Lumpur 50400,
Phone : 03-4042 8000
Fax : 03-4042 8000

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Fundamentals of Effective Writing Skills
  • Latest in Business Writing Essentials: Format
  • Parts of Business Correspondences
  • Forms of Business Writing
  • Four Points Structure & Phrases to Use
  • Communicate with Right Language
  • Business Writing Activities
COURSE OBJECTIVE

Messages are flying across at a higher speed and it will keep on getting faster. They come in many forms, and how do we decide which is the best tool to use, what are the key messages and how do we respond? How do we write to hit that bullseye and get on to the next agenda?

Writing has in fact becomes easier. This course looks into the latest method of writing, format, choice of words, sentence structure, punctuation, spelling and grammar.

Learn to use the KISS (Keep It Short & Simple) principle and who knows, you might just enjoy writing!

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  • Understanding and applying latest trends in your writing skills and format.
  • Planning and preparing to focus on the core message and replying in a professional manner.
  • Selecting proper words to get positive results.
  • Proofreading and editing on grammar, punctuation, spelling, choice of words and sentence structure.
  • Learning to write effective business communication.
WHO SHOULD ATTEND
All level of staff. This course is particularly suitable for those who write regularly at work and business. Improved skills will enhance ability to achieve company’s objectives in a shorter time.
METHODOLOGY
Interactive lectures, brainstorming, discussion, written activities and presentation
COURSE CONTENT
9:00

FUNDAMENTALS OF EFFECTIVE WRITING SKILLS

  • Audience: who are they and what do they want to know?
  • Objectives: identify key messages and what do you want the outcome to be?
  • Planning: decide what to say, in what order and what to leave out
  • Structure: introduction, body and closing
  • Tone: formality and friendliness, courteous, natural and sincere
  • Style: KISS principle
 

LATEST IN BUSINESS WRITING ESSENTIALS: FORMAT

  • Letterhead
  • Full blocked style
  • Continuation page
  • Open punctuation
10.45

PARTS OF BUSINESS CORRESPONDENCES

  • Reference, date, inside address
  • Salutation
  • Heading
  • Complimentary close
  • Name of sender and designation
  • Enclosures
12.00

FORMS OF BUSINESS WRITING

  • Electronic Mail
  • Letters
1:00 Lunch
2:00

FOUR POINTS STRUCTURE & PHRASES TO USE

  • Introduction
  • Details
  • Action/Response
  • Close
 

COMMUNICATE WITH RIGHT LANGUAGE

  • Old Fashion Expressions – phrases to avoid
  • Useful Expressions – phrases to use
  • Speaking skills – during networking, meeting and public
  • Word choice
  • Active and passive voice
  • Proofread and edit
  • Grammar and punctuations
3:45

BUSINESS WRITING ACTIVITIES

  • Seeking approval
  • Giving out information
  • Writing a letter of complaint
  • Replying to a complaint
5:00 End of Course