• Module 1: Strategies to Reduce Debts
  
• Module 2: Burning Issues in Debt Recovery
  
• Module 3: How to Deal with Different Types of Difficult Customers
  
• Module 4: Collection Negotiation Tactics
  
• Module 5: Legal Procedure
  
  SPECIAL FEATURE: Participants Will Receive a Set of Practical Excel Templates suitable for all sectors.
  
  Laptop Required
  
  Limited to 20 pax only

In order to Reduce Debts, you need to have the heart of an entrepreneur.

This course will help to provide you with an environment that stimulates proactive behavior in order to achieve greater goals for yourselves and your organization.

By creating value for your organization, you will be amazed at the speed of career advancement.

Real-current problematic debt cases will be analyzed, and scenario solutions will be provided under the guidance of Dr. Steven Liew.

1. Understanding Negotiation Techniques
   
2. Profiling Your Customers
   
3. Using Practical Debt Recovery Approaches
   
4. Understanding Legal Debt Recovery Strategies
   
5. Understanding in dealing With Difficult Customers via telephone
   
6. Applying Collection Skills Via Telephone
   
7. Credit Evaluation & Monitoring

Bankers, Accountants, Business Managers, Marketing Managers, Collection Executives, Sales Executives, Finance Executives, Supervisors, Managers, Credit Analysts, Credit Controller & Recovery Officers.

Case Study & Group Discussion. Real-current problematic debt cases will be analyzed, and scenario solutions will be discussed within the course.

• “After the 2 day workshop on “Debt Recovery on NPL”, the following improvement are obvious, I set customer dateline for customers to pay, as the trainer impressed with the phrase “customer always want to pay “Now I have the passion for collection from my customers” Head -Credit Division, Credit Guarantee Corporation
• “The clear improvement is the boosting of my confidence in negotiation with the customers on default payment, knowing what to ask, how to approach the customers as many roles plays of customer interaction facilitated by Dr Steven Liew really helps me in the collection process. Really nice to hear from you again & following up on my collection position” Asset Manager, Malaysian Debt Venture
• “Before the credit seminar training, I am a very straight forward person in collection & sometimes customers cannot take it. After the training, I realize I should be cool & focus in the collection process. I am practicing them now & seeing a real change in my attitude towards the customers. Really thank you to Dr Steven Liew” Head of Business Support Section, Johor Port Bhd
• “The credit management & collection seminar reinforce my belief in building strong rapport with customer, help the customers & even take some risk if necessary, to recover the money. The skills learnt from the practical training process in solving & recovery the debts are indeed rewarding & challenging. Dry Steven; feel free to drop by for a cup of drink & chat” Marketing Manager & Credit Head; Theen Seng Paper Manufacturer Sdn Bhd
• “The credit seminar indeed is very beneficial as I am now cutting down bad cases, do more prevention during evaluation stage, and ask for advance payment. Before that, we will provide the professional services, bill them, & then chase for collection. Really, appreciate the skills & input from Dr Steven Liew. And also thank you for follow up with us after the credit & collection training session” Lim Kai Siang & Co Chartered Accountant
• “After the credit & collection seminar, now I have the pretty good picture of guiding my credit staffs in the monitoring & collection process. Today, my Account Receiver (AR) is in a pretty good shape” Finance Manager, Omni Precision Sdn Bhd
• “I realized my credit team is too nice with the customers. It gives me now the urgency to train the down line on the importance of customers & its credit exposure. Thank you, Dr Liew, for still remembering me. Do keep in touch please” Herbert Poh, Manager