• Types of Difficult People
  
• Creating the Balancing Act
  
• Communicating Assertively with Difficult People
  
• Managing Difficult Situations

Find your answers on how to play your role, carry out responsibilities and manage difficult people confidently at work all times.

Through this 1-day course, participants will gain insight to deal assertively with others according to respective situations. Develop important skills to manage bosses and co-workers. They will also learn core concepts on difficult human behavior and communication skill to produce excellent relationship with everyone at work place.

1. Applying skills learnt immediately at work
   
2. Obtaining simple, easy and practical sessions that makes learning process interesting.
   
3. Communicating your needs with difficult people more clearly.
   
4. Understanding human behavior from a different perspective.

This is a highly practical course with many hands-on activities to allow participants to experience what they learn immediately. Some of the methodologies used are:

Knowledge sharing

• Learning Tools
• Activity
  
• Group discussion
  
• Case study
  
• Q & A