• Enhancing Your Functional Value as a Modern Multi- Skilled Administrative Personnel
  
• Handling Change
  
• Working Towards Better Workplace Interpersonal Communication
  
• Assertive Communication Skills for The Workplace
  
• Identify Your Personality Style
  
• Working Smarter……Staying Organised and Managing Workload
  
• Customer Perception - Making A Good Impression
  
  THE LEARNING MODEL
  turns traditional training upside down. Instead of explaining a topic to the edge of boredom before doing a short exercise, as is the typical procedure in many training rooms, our Course Leader, utilizing the Learning Model, put the participants immediately on task with a specially designed activity, No dead time. The activity is followed by accurate information, useful learning tools and timely coaching.

Administrative and Secretarial Professionals contribute innumerable ways to company’s well-being and success. They are no longer just handling administrative and correspondence but are participating as management team members.

The Office Management and Effective Administration Skills is an exciting and interactive training course. It is designed to provide Office Administrators, Supervisors of Clerical and Administrative Staff, Executive Secretaries and Personal Assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organisation’s success.

Administrative Personnel of today are strongly positive, capable of carrying out responsibilities beyond their normal scope of duties, have strong initiatives, are quite capable of stepping into an Executive Position, and are constantly upgrading themselves.

Planning, organising and coordinating the workflow is an important function of today’s administrative professional and this is expected of them by every boss or person they report to.

This course will prepare the Administrative Professional/Secretary to better develop their skills and confidence that will bring out the best qualities in them.

1. Developing open perspectives to view change as part of life and for organizational growth and well-being.
   
2. Increasing and developing the functional value of a modern multi skilled administrative personnel in today’s workplace.
   
3. Identifying key techniques to become more assertive at the workplace.
   
4. Improving your interpersonal communication and human relation with bosses, peers and others.
   
5. Applying time management techniques necessary for optimum office productivity.

The methodology used provides a complete learning system with well defined objectives that are achieved through use of:

• Group Discussions, Role Play
  
• Case Studies & Video Presentation
  
• Self-Assessment Exercises