Administrative & Office Management Skills Towards Development

25 Feb, 2021, Webinar Classroom Training

IPA Training is Registered with

Learn from the Best

Sheena Chahil is the Executive Director of IMP Training & Consultancy.

 

She brings to you years of invaluable experience, offering speaking, training and consulting services to corporate clients, private individuals, professional associations, government agencies, colleges and universities. Her passion for people development drives her to help men and women achieve their dreams and aspirations by projecting their best through their visual appearance, communication and interpersonal skills.

 

As a trainer and consultant, she has developed corporate workshops and individual coaching services designed to provide employees and leaders with the tools and the self-confidence they need to master their professional lives.

 

Sheena actively conducts training on areas of Personnel Development such as Office Management & Administrative Skills, Effective Business Communication, Boosting Self Confidence & Self Esteem, and Positive Work Attitudes. As such she keeps herself updated on trends in office administration and essential insights into changes within the office administrative profession.

 

Her extensive exposure in the service industry has also enabled her to train others in areas on Customer Care, Hospitality Image and other Customer Services related workshops. She has acquired her training in Customer Service from the International Air Transport Association - IATA Singapore.

 

Discussing professional change – from personal grooming to client relations can be sensitive. Sheena’s finesse motivates people to receive feedback and learn new ways to enhance their Professional Presence.

 

Among her satisfied clients are organizations such as Maybank, Public Investment Bank, BHP Billiton, TNS Worldpanel, Sunway Group, DaimlerChrysler, Maxis Mobile, Celcom, Kuwait Finance House, Telekom Malaysia, British American Tobacco, Intel Singapore, Asia Business Forum Singapore, DRB Hicom, CIMB Bank, Chevron Malaysia Ltd, Tractors Malaysia, Great Eastern Life Assurance, UMW Toyota, Securities Commission, Western Digital and Petronas Group of Companies.

 

Sheena is a member of The Institute for Image Management (U.S.A.) and an Associate member of Image Consultants International - AICI. She has a wide range of experience too, in the image industry and has acquired her training in a number of areas on Image Management from Australia and U.S.A. Her expertise lies in Personal Style, Wardrobe Strategies, Visual Poise, Business and Social Etiquette and Malaysian Protocol (Correct Forms of Address).

 

She is also a popular speaker at seminars and symposiums both in Malaysia and the region and specializes in conducting presentations on topics on Image Building, Business Etiquette and Corporate Communications. She has been featured on some of the local television programs, local magazines and local newspapers. Apart from that she also contributes articles to some of the local magazines and local newspapers on a regular basis.

Venue Details

Webinar Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Michelle,
M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Enhancing Your Functional Value as a Modern Multi- Skilled Administrative Personnel
  • Handling Change
  • Working Towards Better Workplace Interpersonal Communication
  • Assertive Communication Skills for The Workplace
  • Identify Your Personality Style
  • Working Smarter……Staying Organised and Managing Workload
  • Customer Perception - Making A Good Impression

    THE LEARNING MODEL
    turns traditional training upside down. Instead of explaining a topic to the edge of boredom before doing a short exercise, as is the typical procedure in many training rooms, our Course Leader, utilizing the Learning Model, put the participants immediately on task with a specially designed activity, No dead time. The activity is followed by accurate information, useful learning tools and timely coaching.
OBJECTIVE

Administrative and Secretarial Professionals contribute innumerable ways to company’s well-being and success. They are no longer just handling administrative and correspondence but are participating as management team members.

 

The Office Management and Effective Administration Skills is an exciting and interactive training course. It is designed to provide Office Administrators, Supervisors of Clerical and Administrative Staff, Executive Secretaries and Personal Assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organisation’s success.

 

Administrative Personnel of today are strongly positive, capable of carrying out responsibilities beyond their normal scope of duties, have strong initiatives, are quite capable of stepping into an Executive Position, and are constantly upgrading themselves.

 

Planning, organising and coordinating the workflow is an important function of today’s administrative professional and this is expected of them by every boss or person they report to.

 

This course will prepare the Administrative Professional/Secretary to better develop their skills and confidence that will bring out the best qualities in them.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Developing open perspectives to view change as part of life and for organizational growth and well-being.
  2. Increasing and developing the functional value of a modern multi skilled administrative personnel in today’s workplace.
  3. Identifying key techniques to become more assertive at the workplace.
  4. Improving your interpersonal communication and human relation with bosses, peers and others.
  5. Applying time management techniques necessary for optimum office productivity.
WHO SHOULD ATTEND
Administrators, Assistants, Executive Secretaries, and Supervisors of Junior-Level Employees
METHODOLOGY

The methodology used provides a complete learning system with well defined objectives that are achieved through use of:

  • Group Discussions, Role Play
  • Case Studies & Video Presentation
  • Self-Assessment Exercises
COURSE OUTLINE
9:00

INCREASING YOUR FUNCTIONAL VALUE AS A MODERN MULTI- SKILLED ADMINISTRATIVE PERSONNEL

  • Tear down stereotypical attitudes and perceptions of “Yesterday’s Administrative Personnel”
  • Understanding current and projected workforce trends
  • How does an Administrative Professional ‘fit’ into the Big Management Picture
  • Achieve Inner Circle status & thrive in the position
  • Administrative skills that matter today
  • Explore qualities and attributes that influence your success as a modern multi- skilled personnel
 

HANDLING CHANGE

  • Understanding CHANGE is part of life
  • Making decisions to adapt to change
  • Dealing with change in the work environment – having the mind set for it
10.45

WORKING TOWARDS BETTER WORKPLACE INTERPERSONAL COMMUNICATION

  • Taking charge of your communication signals
  • How to create rapport with each other at the workplace
  • Conveying your thoughts, ideas and arguments to the people with whom you interact daily at work
  • Projecting Confidence Through Your Body Language
  • Tips on developing good Inter personal Communication skills
 

ASSERTIVE COMMUNICATION SKILLS FOR THE WORKPLACE

  • How to convey ideas in a direct and positive manner
  • How to say ‘’no’’ effectively
  • Using positive body language
  • How to get your ideas accepted
1.00

Lunch

2:00

IDENTIFY YOUR PERSONALITY STYLE

  • Understanding your core behavioural style and how to use this Personality Style to enhance your working relationships and communication interaction
  • Strengthening team relationships by identifying your core Strengths, Potential Limitations and Value you bring to the workplace
3.00

WORKING SMARTER… STAYING ORGANISED AND MANAGING WORKLOAD

  • Understanding your primary work style and its influence on your work performance & administrative skills
  • A self-assessment on how well you manage your time at the workplace
  • Developing strategies for daily work organization & paper management
4.00

CUSTOMER PERCEPTION - MAKING A GOOD IMPRESSION

  • Recognize how your telephone skills and emails affects the company’s image
  • What contributes to an effective telephone service – kind of service people expect
  • Incorporating good personal attributes into daily telephone interactions
5.00

End of Course