Writing Excellent Minutes & Reports at Work

23-24 Sep, 2020, AC Hotel By Marriott Kuala Lumpur (Formerly known as Vistana Kuala Lumpur)

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Learn from the Best

CAROL CHIAM a.k.a. O.K.CHIAM is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made her, a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 15 years of experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house programmes. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s writing and English courses are very well accepted and have been successfully conducted for in house and public programmes for participants from all over Malaysia. She is an approved PSMB Trainer with more than 15 years training experience.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

Venue Details

AC Hotel By Marriott Kuala Lumpur (Formerly known as Vistana Kuala Lumpur)
9 Jalan Lumut off Jalan Ipoh, Kuala Lumpur 50400,
Phone : 03-4042 8000

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Plain English In Clear Writing
  • Paragraph Power In Writing
  • Overcoming Barriers In Writing Minutes
  • Dos & Don’ts In Writing Minutes
  • Essence Of Headings In Minutes
  • Avoid Wasting Time In Writing Minutes
  • Taking Useful & Concise Minutes
  • Essence Of Relevant Facts In Minutes
  • Action Before Distribution Of Minutes
  • Sections Of A Report
  • What Makes A Good Report?
  • A Report Must Be Easy To Read
  • Grammar Matters In Minutes & Report Writing
  • Delete The Unwanted
COURSE OBJECTIVES
  1. To write accurate minutes and reports for better acceptance
  2. To correct common errors in minutes and report writing
  3. To raise confidence level in writing minutes and reports
  4. To achieve company’s objectives
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Being able to write proper minutes and reports effectively.
  2. Avoiding common errors in minutes and reports
  3. Becoming more confident in writing minutes and reports
WHO SHOULD ATTEND

Personnel involved in writing minutes and reports at work. This course is particularly suitable for those who write regularly at work and business. Improved skills will enhance ability to achieve company’s objectives in a shorter time

Level of understanding: Intermediate

METHODOLOGY
  • Interactive Lectures
  • Individual & Team Activities
  • Role Plays
  • Writing Exercises

    Full participation is required for maximum effectiveness
DAY 1
9:00

PLAIN ENGLISH IN CLEAR WRITING

  • Everyday Vocabulary
  • Limit Abbreviations & Jargons
  • Keep It Short & Simple
  • Focus On Reader’s Standards
  • Avoid Wordy Language
 

PARAGRAPH POWER IN WRITING

  • 30 Second Influencer To Capture Reader’s Attention
  • Interesting Heading & Sub-headings
  • Topic Sentence
  • Supporting Sentences
10.45

OVERCOMING BARRIERS IN WRITING MINUTES

  • Language Problem
  • Environmental Influence
  • Subject Knowledge
12.00

DOs & DON’Ts IN WRITING MINUTES

  • Remember the Dos
  • Rid the Don’ts
1:00 Lunch
2:00

ESSENCE OF HEADINGS IN MINUTES

  • Agenda as a guide
  • Headings & Sub Headings As important tools
 

AVOID WASTING TIME IN WRITING MINUTES

  • The use of “WH” questions for writing minutes
3:45

TAKING USEFUL & CONCISE MINUTES

  • What to do before the meeting?
  • What to do during the meeting?
  • What to do after the meeting?
5:00 End of Day 1
DAY 2
9:00

ESSENCE OF RELEVANT FACTS IN MINUTES

  • Need To Know Facts To Be Included
  • Nice To Know Facts To Be Excluded
 

ACTION BEFORE DISTRIBUTION OF MINUTES

  • Check before sending to Chairman for approval
  • Distribute approved minutes to attendees fast
10.45

SECTIONS OF A REPORT

  • Use The Right Layout In Report Writing
  • Different Generic Sections
  • What To Include?
  • What To Avoid?
12.00

WHAT MAKES A GOOD REPORT?

  • Learn The Important Elements In Report Writing
  • Tips For Better Acceptance Of Reports
1:00 Lunch
2:00

A REPORT MUST BE EASY TO READ

  • Time Management Tips In Report Writing
  • Essential Aims In Reporting
  • Essence Of A Clear Report
  • Keep It Short and Simple (K.I.S.S.)
 

GRAMMAR MATTERS IN MINUTES & REPORT WRITING

  • Ensure The Use Of Right Tenses & Grammar
  • Use Positive Words For Better Impression
  • Choose The Correct Word To Avoid Miscommunication
3.45

DELETE THE UNWANTED

  • Read Through Reports Before Submitting
  • Delete The Unnecessary Parts
  • Believe In What You Write
5:00 End of Course