Effective English Speaking & Email Writing Skills At Work

22-23 Feb, 2021, AC Hotel By Marriott Kuala Lumpur (Formerly known as Vistana Kuala Lumpur)

IPA Training is Registered with

Venue Details

AC Hotel By Marriott Kuala Lumpur (Formerly known as Vistana Kuala Lumpur)
9 Jalan Lumut off Jalan Ipoh, Kuala Lumpur 50400,

Click For Hotel Location


Phone : 03-4042 8000
Fax : 03-4042 8000

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Overcoming Barriers In Speaking English
  • Correcting Common Errors In Conversation
  • Essence Of Correct Grammar In Communication
  • Impressive Telephoning With Better English
  • Express With Confidence
  • Essence Of Email Guidelines
  • Using The Right Language For Email Writing
  • Interesting Subject Line
  • Audience & Format
    Effective Composition & Style
  • Electing A Reader Friendly Structure
OVERVIEW

Effective English speaking and email writing skills are important abilities that every employee needs to have these days.

 

Every business organisation recognises the importance of the above needs for accomplishing its goals and objectives

 

Many people shun from speaking and sending emails in English due to poor grammar and fear of making mistakes.

 

This course is designed to help improve English proficiency as well as writing emails effectively and confidently.

 

The ability to speak English confidently and write emails effectively will win customers, old and new. Peers and colleagues are able to interact in English without fear with the improved skills.

COURSE OBJECTIVES
  1. Speaking English fluently and writing emails effectively.
  2. Correcting common grammatical errors in everyday conversation and emails.
  3. Securing better understanding from both customers and staff.
  4. Communicating with staff and customers with confidence.
AFTER ATTENDING THIS COURSE,
YOU WILL RETURN TO YOUR JOB...
  1. Being able to speak English and write emails with confidence.
  2. Being able to rid common errors in speaking and email writing.
  3. Increasing your ability to interact more in English.
  4. Improving your English grammar.
  5. Raising your ability to achieve company’s objectives.
WHO SHOULD ATTEND
All Employees with keen interest to speak and write better English for work excellence and career advancement.
METHODOLOGY
Interactive lectures with individual and team activities. Full participation is required.
  
DAY 1
9:00 OVERCOMING BARRIERS IN SPEAKING ENGLISH
  • Attitude Problem
  • Environmental Factors
  • Understanding Power
  • Learned Helplessness
10:00 CORRECTING COMMON ERRORS IN CONVERSATION
  • Office Meetings & Gatherings
  • Interaction With Customers
  • Dealing With Complaints
11:00 ESSENCE OF CORRECT GRAMMAR IN COMMUNICATION
  • Tenses
  • Subject & Verb Agreement
  • Plural & Singular
  • Pronouns : Subjective, Objective & Possessive
  • Articles: a, an, the .
  • Conjunction & Preposition
12:00 IMPRESSIVE TELEPHONING WITH BETTER ENGLISH
  • Answering Calls Professionally
    Asking Intelligently
1:00 Lunch

2:00 EXPRESS WITH CONFIDENCE
  • Giving instructions
  • Inviting guests to functions
  • Addressing good news
  • Responding to sad news
  • Apologising
  • Making suggestions
  • Objections
  • Offering & Asking For Help
3:45 ESSENCE OF EMAIL GUIDELINES
  • Dos & Don’ts
  • Make use of Netiquette for proper email writing
  • Learn how to write effective emails
5:00 End of Day 1
DAY 2
9:00 USING THE RIGHT LANGUAGE FOR EMAIL WRITING
  • Everyday Vocabulary For Easy Understanding
  • Keep It Short & Simple (KISS)
  • Limit Use Of Abbreviation & Jargons
10:45 INTERESTING SUBJECT LINE
  • Attract Attention Of Reader With 30 Second Influencer
  • Retain Reader For A Longer Time
12:00 AUDIENCE & FORMAT
  • Applying “WH” Questions : Who, What , When & How
  • Deciding on Formal or Informal Format To Use
1:00 Lunch

2:00 EFFECTIVE COMPOSITION & STYLE
  • Impress With Creative Words
  • Convey Message With Relevant Facts Clearly
  • Paragraph Power To Retain Reader
  • Pick The Right Theme
  • A.I.D.A. Concept
3:45 ELECTING A READER FRIENDLY STRUCTURE
  • Right Fonts
  • Interesting Heading & Sub Headings
  • Numbering with bullet points
  • Limit use of capital letters
4:30 DISCUSSION

5:00 End of Course