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21st Century Leadership & People Management Skills

18 Jan, 2021, Webinar Classroom Training

IPA Training is Registered with

Venue Details

Webinar Classroom Training


Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • People Management
  • System Thinking
  • Think Out Of The Box
  • Building Relationship And Stakeholder Management
  • Ability To Motivate
INTRODUCTION

Is your organization being affected by one or more of these problems?

  • whining, dissatisfied, demotivated and disenchanted staff
  • job-hopping employees and low retention
  • disappearing (or disappeared) loyalty
  • stressed or burnt-out workers
  • increase in suspicious/questionable medical leaves

Many organizations are suffering from widespread dissatisfaction in a workforce where those who can get up and leave do so while the mediocre remain.

 

Those who are in first-line or middle management are key – the talented employee may join a company because of its charismatic leaders, its generous benefits and its worldwide training programmes… but how long that employee stays and how productive he is depends on the immediate superior.

 

Companies need first-line and middle management to motivate, communicate and build relationships effectively. In other words, the tactical handling of your key competitive advantage – People!

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the concept, process & functions of management and leadership.
  2. Teaching and helping your team to think out of the box.
  3. Being equipped with the knowledge and practice of the fundamental concepts of stakeholders’ management.
  4. Improving employee satisfaction and thus retention.
  5. Helping your company achieve breakthrough and maintain the entrepreneur spirit.
  6. Being able to solve organizational problems effectively.
  7. Managing your team to face change effectively.
  8. Avoiding being a corporate fool by looking at repeat problems intelligently.
WHO SHOULD ATTEND
This Course Is Prepared For Supervisors, Leaders, Managers And Anyone Who Has Subordinates Or Needs To Work With Other Team Members.
METHODOLOGY

The course will be delivering through a combination of Learning-By-Doing approach, whereas the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills.

Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts. The active learning activities may include:

  • Hands-on exercises
  • Group discussions
  • Case studies
  • Interactive storytelling
  • Commentary on other companies / industries
  • Video presentation
COURSE OUTLINE
9:00

PEOPLE MANAGEMENT

  • Leadership/management styles
  • Impact of the above to dealing with people and issues
10.30

SYSTEM THINKING

  • Definition: what is it?
  • How to use system thinking to handle problems and challenges
11:30

THINK OUT OF THE BOX

  • Differences between critical, analytical & creative thinking
  • Example of “out of box” case
  • Creative Techniques: with cases and application
1.00 Lunch
2:00

BUILDING RELATIONSHIP AND STAKEHOLDER MANAGEMENT

  • Team working: how it can go wrong
  • Team Roles
  • Stakeholder Analysis and management
3.45

ABILITY TO MOTIVATE

  • What is motivation? What makes people move or tick?
  • A look at Motivation “on the street”: spare the theories like Maslow, Herzberg, McGregor, Skinner, etc.…
  • How to apply to get results
5.00

End of Course