Root Cause Analysis

17-18 Nov, 2020, Webinar Classroom Training

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MR. ANDREW CHEAH has been a trainer and management consultant since 1991, specializing in the areas of Strategic Thinking, Leadership Transformation, Key Performance Indicators (KPI) AND Key Results Area (KRA), Lean, QC Tools, VSM, 8D Problem Solving, Performance Management, Productivity Improvement, Behavioural Change, and Critical & Creative Thinking.

 

Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), and has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, Hong Kong, China, Thailand, Indonesia and Vietnam.

 

In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award (1999) presented by the 2-time Malaysian Prime Minister, Tun Dr. Mahathir. The award is for productivity enhancement through many areas such as continuous improvement, cost and waste reduction.

 

In addition to writing articles for the premier English newspaper in Singapore (the Straits Times), Andrew has been invited to speak at events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

 

Andrew has an MBA degree qualification with the University Of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).

Venue Details

Webinar Classroom Training

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Introduction & Definition Of Problems
  • Step 1: Define The Problem
  • Step 2: Current Situation?
  • Step 3: REAL Root Cause Analysis – Using Fish Bone As A Base
  • Step 4: Solution
  • Step 5: Check Results
  • Step 6: Standardization
  • Step 7: Future Plans
INTRODUCTION
Problem solving is a major challenge for any organization. This course has been specially designed to lead participants to appraise, examine and diagnose systematically a problem situation, its root cause/s, and to generate actions utilizing analytical tools.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Solving Problems And Preventing Recurrence Of Those Problems By Looking At Real Root Causes
  2. Understanding Standard Problem-Solving Methodology
  3. Documenting And Communicating Progress During Your Problem-Solving Project
  4. Providing A Common Language And Approach To Solving Problems
  5. Using A Data-Based Approach To Ensure Problems Are Correctly Identified And Eliminated
  6. Understanding Thoroughly How To Use Fish Bone To Manage Problems
WHO SHOULD ATTEND
The Course Is Suitable For Those Who Are Involved In Problem Solving Situations.
COURSE METHODOLOGY & APPROACH
  1. Introducing concepts
  2. Providing examples from other organizations, relevant industries
  3. Participants applying the ideas in the course, using their own examples
  4. Presentations, Cases, Commentary, Feedback, and/or Photos & Videos
DAY 1
2:00

INTRODUCTION & DEFINITION OF PROBLEMS

 

STEP 1: DEFINE THE PROBLEM

  • Identify The Problem And The Importance Of Working On It.
  • Output Of This Step
  • Case Exercise
3:00

STEP 2: CURRENT SITUATION?

  • Clarify The Problem Area(S) As The Situation Exists Today.
  • Output Of This Step
4:00

STEP 3: REAL ROOT CAUSE ANALYSIS – USING FISH BONE AS A BASE

  • Identify & Verify The Root Causes Of The Problem Using Fish Bone
  • How To Do This Properly
  • Brainstorming -> Possible Causes -> Fish Bone -> Shortlist And Elimination Of Root Causes -> Finalize Root Cause
  • Case Exercise
5:30

End of Day 1

DAY 2
2:00

STEP 4: SOLUTION

  • Develop plan to eliminate the root cause of the problem / situation, using Fish Bone linking
  • Output of this step
  • Case Exercise
 

STEP 5: CHECK RESULTS

  • Implement plans, confirm they have impacted the root causes and the goals for improvement have been met.
  • Output of this step
3:45

STEP 6: STANDARDIZATION

  • Modify process / system to ensure that the improvements are sustained over time.
  • Output of this step
 

STEP 7: FUTURE PLANS

  • Evaluate where we have been and where we need to go.
  • Output of this step
5:30

End of Course