Handling Misconduct & Carrying Out A Domestic Inquiry

16-17 Nov, 2020, Pullman Kuala Lumpur Bangsar

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Cyril has a BA (English) and MA (Human Resource Management).

 

Cyril has vast real work experience, in local and multinational companies, of more than 18 years in the field of Human Resources Management, Administration and Operations in various industries: banking, manufacturing, hospitality, tourism, and publications. He last held the position of Director of Administration and Human Resources of a group of companies.

 

He has managed all HR functions from recruitment to termination/dismissal such as:
Setting up the HR Department A-Z and company start-up operations with appropriate systems in a new organization as part of start-up operations, developing policies and procedures, writing operational procedures, developing performance appraisal standards, managing recruitment and selection, setting up wage systems, designing motivation strategies, reducing employee turnover, training, handling misconduct, taking disciplinary action, conducting the domestic inquiry, handling grievances, carrying out negotiations with trade unions and collective agreements, etc.

 

He is now a corporate trainer since 2007 in the field of: Human Resource Management and HR laws. He also lectures on the OUM degree programmes in Human Resource Management hosted by the Malaysian Employers Federation (MEF)

 

His tenure in organizations has provided him with deep insight and lasting exposure to various problems and solutions of different kinds. He brings this exposure to his specialised areas of training.

 

He delivers and facilitates the programmes in a simple, easy-to-understand way and willingly shares knowledge. Due to his real hard-knock work experience, he is able to provide many simple solutions to work challenges.

 

He has trained a wide range of organizations such as:
CCM Chemicals, Ornasteel Enterprise Corporation, FELDA, Euratech (M), Alliance Bank, Affin Bank, MBF Cards, Telekom Malaysia, PERODUA, RHB Bank, Optimax Eye Specialist Centre, Hotel Maya, Tanjung Rhu Resort, Prestar Steel Pipes, Companies Commission Malaysia, Manulife, TNB, Malaysia AIDS Council, Malaysia Newsprint Sdn Bhd, Equatorial Hotel, BC Petrochemical, Wonder Bowl, Schaefer Kalk (M), Guardian Venture (M), Kudrat Maritime, Bumimetro Construction, Sinora, Global Airfreight, Shangrila Hotel, Hitachi Chemical, Redtone Telecommunications, Multipurpose Insurance, Pacific Regency Apartments, STT Technologies, Fujiya Constructions, Boulevard Hotel, EON, Cargil Palm Products, Petronas, Hospital Pantai Indah, Country Heights Resorts, YTL Land, Sime Kansai, Samsung Electronics (M), JVC Video (M), Kelab Sukan Cahaya, UPD Systems, Takaful Nasional, Dewan Bahasa Dan Pustaka, Job Street.com, Inti College, Toshiba, etc.

Venue Details

Pullman Kuala Lumpur Bangsar
No 1 Jalan Pantai Jaya Tower 3, 59200 Kuala Lumpur,

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Introduction
  • Major And Minor Misconduct
  • Types Of Misconduct
  • Sexual Harassment
  • Verbal And Written Warnings
  • The Domestic Inquiry Proceedings
  • Decision Making In Inquiry
  • Industrial Court
  • CASE LAW: Precedents Set By Industrial Court Cases
OBJECTIVE

Disciplinary action is the last resort in maintaining order in an organization. Some organizations do not take action for fear that if the action is not taken according to proper legally accepted procedures, it may backfire.

 

This course shows how to handle cases of misconduct and indiscipline by employees and take ‘natural justice’ and legal disciplinary action including a domestic inquiry to try to prevent cases going to the Industrial Court.

 

At the end of the course, participants will have a better understanding of the industrial relations process

 

FAQ: Will participants receive a copy of all relevant documentation?
ANSWER: YES.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Differentiating between minor and major misconduct.
  2. Carrying out the various steps in handling misconduct.
  3. Handling different types of cases effectively.
  4. Handling sexual harassment.
  5. Writing appropriate ‘disciplinary’ letters and deliver verbal warnings.
  6. Conducting a professional Domestic Inquiry.
  7. Drafting a proper set of minutes of the DI.
  8. Handling dismissal cases at the Industrial Relations Department.
  9. Making decisions in line with principles set by the Industrial Court.
WHO SHOULD ATTEND
  • Managing Directors
  • General Managers
  • HR/IR Directors, Managers, Officers and Executives
  • Directors / Decision Makers
  • Corporate / HR / IR Consultants
  • Personnel / Training Managers
  • Administrations Managers / Officers
  • Compensations and Benefits Managers
  • Payroll / Salary Administrators
  • Those Handling Employee Relations
METHODOLOGY

Major Case Study, Interactive Discussions, Role Play, Presentations

DAY 1
9:00

INTRODUCTION

  • Difference between Domestic Inquiry and Industrial Court?
  • Do we conduct an inquiry in every case?
  • Steps in Disciplinary Action and Appeal Process
10.45

MAJOR AND MINOR MISCONDUCT

  • Critical roles of handbooks, rules, and standard operating procedures
  • Principles in drawing up rules and regulations
  • What is major misconduct?
  • How to classify major misconduct
  • How minor misconduct becomes a major misconduct
11.30

TYPES OF MISCONDUCT

  • Malingering
  • Tardiness
  • Poor or inefficient job performance
  • Absence without approval
  • Absence before or after PH
  • Absence from the workplace
  • Excessive MC
  • Disobedience
  • Insubordination
1:00 Lunch
2:00

SEXUAL HARASSMENT

  • Definition of sexual harassment
  • Process of reporting sexual harassment
  • Role of employer and DG of Labour
  • Investigation and action
3:45

VERBAL AND WRITTEN WARNINGS

  • What is ‘caution’?
  • Difference between verbal warnings and written warnings
  • The content of verbal and written warnings
  • What to write in a ‘suspension’ letter?
  • Importance of warning letters
5:00 End of Day 1
DAY 2
9:00

THE DOMESTIC INQUIRY PROCEEDINGS

  • The actors?
  • What can the employer and employee do?
  • Pitfalls in carrying out a Domestic Inquiry
  • Ensuring that the Inquiry is smooth
  • Preparing the minutes of Inquiry
  • The powers of the Inquiry Panel
10.45

DECISION MAKING IN INQUIRY

  • Factors to consider in making decision
  • What is appeal board?
  • What to consider in appeals
  • Process of appeal
1:00 Lunch
2:00

INDUSTRIAL COURT

  • Who can appeal to Industrial Court?
  • Method of appealing
3.45

CASE LAW: PRECEDENTS SET BY INDUSTRIAL COURT CASES

  • Absenteeism
  • Constructive dismissal
  • Who is a workman?
  • Unfair dismissal
5:00 End of Course