Essential Managerial Skills

16-17 Dec, 2020, Webinar Classroom Training

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Learn from the Best

MR. ANDREW CHEAH has been a trainer and management consultant since 1991, specializing in the areas of Strategic Thinking, Leadership Transformation, Key Performance Indicators (KPI) AND Key Results Area (KRA), Lean, QC Tools, VSM, 8D Problem Solving, Performance Management, Productivity Improvement, Behavioural Change, and Critical & Creative Thinking.

 

Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), and has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, Hong Kong, China, Thailand, Indonesia and Vietnam.

 

In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award (1999) presented by the 2-time Malaysian Prime Minister, Tun Dr. Mahathir. The award is for productivity enhancement through many areas such as continuous improvement, cost and waste reduction.

 

In addition to writing articles for the premier English newspaper in Singapore (the Straits Times), Andrew has been invited to speak at events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

 

Andrew has an MBA degree qualification with the University Of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).

Venue Details

Webinar Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Michelle,
M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Everyday Leadership (Not Just For The Senior Level Staff)
  • How To Put Yourself Up A Notch: Performance Management
  • Control Behaviors And Improve Interpersonal Relationship
  • How Anyone Can Be An Expert In Time Management
  • Where Do We Go From Here?
COURSE OBJECTIVES

At the forefront of organization effectiveness, you are one of the most important dimensions in determining the outcome. You are truly a VIP – belonging to a group of people in your organisation who must be good in the basics of managerial skills, whether or not your title is “manager”. This can be anyone who has subordinates or who needs to work with a group of people (e.g. in a project, or team-based collaboration effort).

 

It is these people in the middle – sandwiched between top management and subordinates – who are key in the handling and execution of organizational and departmental goals.

 

This course aims to equip you with practical tools to handling Work, People, and Performance.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the role of management within the organization.
  2. Being more confident in practising management.
  3. Predicting and controlling behaviours.
  4. Enhancing and improving leadership skills.
  5. Being more effective in managing results and time.
  6. Achieving better overall results.
WHO SHOULD ATTEND
This is intended for Senior or Long Serving Employees, Junior Managers, Managers and all those who have formal subordinates and those personnel who have to manage the various resources, teams and/or projects from all industries.
METHODOLOGY: METAPHORIC AND LEARNING - BY - DOING APPROACH

The course will be delivering through a combination of Metaphoric and Learning-By-Doing approach, whereas the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills.

 

Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts.

 

The active learning activities may include:

  • Hands-on exercises
  • Group discussions
  • Case studies
  • Interactive storytelling
  • Commentary on other companies / industries
  • Video presentation
DAY 1
9:00

EVERYDAY LEADERSHIP (NOT JUST FOR THE SENIOR LEVEL STAFF)

  • What is leadership and why it is important?
  • Leadership Approaches/Styles and how your styles can influence others and hence relationships
  • Case Exercise on leadership
  • Guidelines to application
10.45

HOW TO PUT YOURSELF UP A NOTCH: PERFORMANCE MANAGEMENT

  • How to measure your performance: KPI and some tips
  • Linking to appraisal system and reward
  • How to achieve objectivity, accountability and manage performance well
12.30

End of Day 1

DAY 2
9:00

CONTROL BEHAVIORS AND IMPROVE INTERPERSONAL RELATIONSHIP

  • Understanding Motivation
  • Survey: what do people want?
  • How to predict behaviors, manage and control
  • Why are some people behaving so nicely, and yet others so stubborn?
  • Case on application
10.45

HOW ANYONE CAN BE AN EXPERT IN TIME MANAGEMENT

  • Are you an urgent expert?
  • How we get confused between urgent and important matters
  • What can you do: Case on time matrix
  • Practical: an excellent prevention tool for many problems
  • Summary, and where do we go from here?
12.30

End of Course